Senior IT & Banking Program Manager with PMO Expertise

PERVIN POLOBOTU – MBA, CSPO

Cell: 416-***-****, e-Mail: *.********@*****.**

EXPERIENCE SUMMARY

A result driven Business & IT Program Manager with 16 years of experience in the Canadian Banking and Finance industry. Motivated and Envelope pushing who has delivered projects on time within budgets. Experience developing and managing integrated project plan, schedule, deliverables and scope. Followed enterprise PMO framework while working with the PMO at the RBC, BMO and TD Bank

Extensive experience in managing large High profile, complex high-risk projects & programs specifically enterprise-wide transformational initiatives involving Digital, Application Development, Business Intelligence, Cybersecurity and AML projects.

Experienced PM with working knowledge of the full PMLC, PMBOK and SDLC, along with Information Management principles, concepts, polices and Procedures

Delivered complex multi-year, multi-workstream projects including Digital, Cybersecurity – Application and Cloud Security, IAM Migration, Client Server, Oracle, J2EE, Cloud, Angular, API Integrations, SAAS, AML- ECM, Infrastructure, Network, COTS, Data Migration and Change Management through Agile, Iterative and Waterfall methodologies using SDLC, PMLC structures. Proficient with Tools such as Confluence, JIRA and SharePoint.

Experience in managing the Data migration to the AZURE Cloud. IAM Tools

Experience of managing mixed Multiple projects, Onshore & Offshore teams, Internal & External vendor teams including System Integrators and Consultants

Built relationships with business management to identify technology needs and align application services to support those needs.

Set up the Program Planning, Governance, Execution & Monitoring, Quality Assurance and Quality Control Management. Created integrated program plans with interdependencies, critical path/risk & resource plans, communication plans, cost plans and change management. Identifying issues, trouble shoots issue, resolving problems, and provide project effectiveness

Experience writing, presenting and getting approvals in Business case. Business case rationale with Risk based contingency

Effectively managed project budgets monitored and forecasted the project cost with periodically reporting the cost expenditure to the leadership team. Knowledge of Project cost accounting principles and practices with demonstrated experience with managing project budgets

Developed Business Test cases by mapping the requirements to the feature functionality delivered. Identified and noted the gaps -prepare a risk mitigation plan

Experience with project reporting and supporting tools including knowledge of Microsoft Office tools, Microsoft Project and Microsoft Project Server

Experienced in identifying conflict between project and functional areas & Develop responses to Successfully address conflict

Experience in developing and managing client and partner relationships, managing expectations, providing updates as required, identifying potential conflicts between project and functional

Have a Technical knowledge in data collection application projects, business intelligence projects, database management projects, and projects/applications involving data flow, data warehousing, data management.

Proven experience managing, coordinating, and overseeing multiple projects within an integrated framework, demonstrating strong program management capabilities. This includes leading cross-functional teams, resolving issues proactively, providing strategic guidance, and ensuring overall project effectiveness

PROFESSIONAL EXPERIENCE

RBC Jan 2025 – Dec 2025

Senior Project Manager

Collaborated Closely with Business and Technology teams to define and execute delivery Plans

Led multiple regulatory changes (OSFI and US regulations) and the process optimization and runtime reduction for reporting related project. Lead CFO and non- CFO functional reporting initiatives for the bank.

Managed Multiple concurrent workstreams from Initiation to Production deployment

Created a detailed project plan. Financials and resourcing optimization for the project was an ongoing activity. Tracked all the activities by using JIRA tool. Work closely with the Product Owner to prioritise the Features/ Functionality scope in the defined sprints. Led projects with a combination of Agile/ Waterfall methodologies.

Provided updates on the end-to-end program governance, including planning, budgeting, RISK/ISSUES/Decisions/Dependencies.

Provided Weekly and Monthly status updates by leveraging various forums such as Monthly Executive Steercos, and Weekly leadership updates. Clear communications, escalation management and decision support

Ensured Delivery of the project on Time, within budget and to quality standards while proactively Managing Risk

Ensuring timely communication flow between project and key stakeholders in pursuit of alignment of decision making

Managed Project Financials and Resources Allocation on the project.

Accomplishments

Created and managed an integrated project plan across multiple workstreams by mapping out interdependencies and clearly identifying the critical path as part of the Work plan.

Reviewed and monitored all phases of the project requirements, design, architecture, development, testing, implementation on regular basis and suggested corrective actions.

Conducted ongoing reviews with stakeholders to identify/ manage risk and issues to ensure smooth delivery thru governance and escalations process

Led executive stakeholder meetings with the leadership team by providing transparency on the status of the project to the client.

Defined OCM strategy and process, Program governance, set up Communications and escalations plan, Identify risk/ risk register

Ensured change management is followed on the project and change control board approvals are secured. Led all working sessions related to the OCM activities and c

Reported resource performance to functional manager in positive and constructive manner resolving resource issues.

CAPCO – Client TD Bank Mar 2024 – Oct 2024

Senior Delivery Manager

As part of a Large regulatory Transformation program (AML), Led a Process Automation project that would help the investigators save time to draw the a data required to investigate the cases.

Manage relationship with key stakeholders Technology and Operations to ensure aligned roadmap.

Managed all the phases of the PDLC. Created a detailed project plan. Financials and resourcing optimization for the project was an ongoing activity. Tracked all the activities by using JIRA tool.

Ensuring timely communication flow between project and key stakeholders in pursuit of alignment of decision making

Worked closely with the change manager to ensure change activities, Training and Communications are completed on time.

Managed SOW with the multiple vendors and resources onboarding and offboarding. Ensured all the actives as planned in the SOW are delivered. Regular status meetings were held.

Worked closely with the vendor to ensure that regulatory current state assessment is conducted on the banks Procedures and Process are mapped to the Standards Published the recommendations the recommendations made. The changes to the Procedures are communicate and training is provided to all impacted teams. Internal audit reviews of the recommendations to the enhance procedures and processes were conducted.

Worked on the FINTRAC remediation task to ensure completion in timely manner as committed to the regulators.

CAPCO – Client BMO Jan 2023 – Dec 2023

Delivery Manager

Led a Large project in the Home Buyers Transformation Program – Mortgage channel for the Brokers. Managed entire Project lifecycle from Initiation to Implementation.

Overseen delivery of the design and content deliverables in a Kanban Environment

Led interaction with Internal Stakeholders and cross functional teams to align on priorities and expectations

Coordinate with Product Owners, Designers and content Strategists to translate user stories into actionable Plans. Facilitated working sessions with the teams.

Proactively identify risk, resolve blockers and ensure smooth communication across teams

Championed process improvements and contributed to the scaling delivery practices across the organisation

Developed Integrated Project Plans applying estimation models, refine and track the project to plan. Coordinating with the multiple workstreams. Confluence, JIRA tools were leveraged.

Managed timelines, Resources and deliverables. Raised, tracked and escalated the issues. Engaged in conflict resolution and escalations in timely manner.

Managed Project/Program communications with the stakeholders including status reports weekly and monthly basis

Managed multiple vendor teams, ensuring the delivery was against SOW signed and the documentation was completed

Oversee the integrated change management workstream related to the deployment of the automations

Accomplishments

Successfully deployed the project On time(Time Sensitive Delivery) and within budget.

Managed multiple teams that included internal technology stakeholders and external vendors that were responsible for the design, build, test and deployment of the technology required

CAPCO – Client FIS April 2021 – Dec 2022

Program Lead – Enterprise Automation (responsible for delivery of the program)

Reporting to the PMO – Portfolio- Sr Director - Business Transformation - Automation program, I am responsible for delivering 5 projects as program manager with 4 BAs, 2 Offshore PM’s and a QA team lead. My responsibilities include:

Manage a series of strategic business transformation and automation projects in the Capital market - BOT development for Automated trading + developed an inhouse notification tool – Corporate and Wealth Management LOB BOT development

Manage relationships with key (including senior) stakeholders inside and outside of Capital Markets to ensure aligned roadmaps

Challenging project teams on their detailed plans to ensure delivery roadmaps stay aligned

Ensuring timely communication flow between projects, leadership, and key stakeholders in pursuit of alignment of decision making

Oversee the integrated change management workstream related to the deployment of the automations

Accomplishments

Built the benefits case and secured sign-off for the funding of the build & deployment related to multiple automation opportunities.

Successfully deployed an automation solution in Capital Markets, Wealth Management which resulted in significant annual savings

Deployed an automation solution to a user base of over 30000+ employees.

Managed multiple teams that included internal technology stakeholders and external vendors that were responsible for the design, build, test and deployment of the technology required

Canadian Western Bank Nov 2020 – April 2021

Senior Project Manager/Program Manager – DATA Management

Accountabilities

Reporting to the VP of Enterprise Risk(project sponsor), I worked in the risk team on data management. I was accountable for:

Managing a large transformation program under the Risk team (Confidential)

Reviewing and monitoring all phases of the program - project requirements, design, architecture, development, testing, implementation and suggested corrective actions.

All deliverables from Program Charter to Lessons learned and manage the required signoffs.

Accomplishments

Created and managed an integrated project plan across multiple workstreams by mapping out interdependencies and clearly identifying the critical path. JIRA Tool was used to track all the progress

Led data analysis engagements by collaborating with business stakeholders and created a data lake.

Working closely with Organisation Change management team, conducted change impact assessments, training and communications.

Managed over a dozen vendors for transformational and operational activities on the program.

Led executive stakeholder meetings to provide transparency & portfolio updates on the status of the project to the project sponsor on a monthly basis.

Mentored and coached two project managers reporting into the program.

RBC - Canada

Senior Project Manager/Program Manager – Strategy and Transformation Jul 2018 – Jul 2020

Accountabilities

Lead a cross functional large Infrastructure Project in the cloud for the implementation of the SAST Tool for the Application and Cloud Security

Create and manage an integrated project plan across multiple workstreams by mapping out interdependencies and clearly identifying the critical path as part of the Work plan.

Review and monitor all phases of the project requirements, design, architecture, development, testing, implementation on regular basis and suggested corrective actions.

Accomplishments

Led the workstream related to the implementation of Check Marx, Evaluated DAST tools, Network Vulnerability Scanners, Kenna Tool and Central Vulnerability management tools. Managed their integration into Dev Ops pipeline as part of an Enterprise Transformational Initiative. All projects were based on the NIST Framework

Created an enterprise Pen testing program for the applications referencing Security Operation Standards along with vendor support

Worked on IAM project, gathering requirements, Identifying the users access based on the roles working with HR, gathering and validating data accuracy, on the current state and planning for the future state

Created a Business case for the IAM Migration tool project. Seeked approval to the Business case. Planned and Executed the project in a timely manner while dealing with the Vendor resources. Planned and executed entire project from concept to delivery

Defined OCM strategy and process, process re-engineering, Policy updates based on the future state, Communications to the impacted Users.

Application Security Pen Testing and Threat Modelling – Information Security Program

Accomplishments

Oversaw the threat modelling engagement for the logging & reporting of the vulnerabilities identified for remediation by each team based on security operations standards and Operational Management for the vulnerabilities identified

Led a mixed team of 15 - 100 individuals both internal and external (Project Manager, Architect, Pen testers, Cloud based applications, Infosec threat modellers)

Supported the execution of the Information Security Program strategy, utilizing change management strategies to drive enterprise alignment with Business and IT based on the CIO directives

Worked with Change manager to identify and develop the Training and awareness materials to Enterprise users on Security policies and practices – OCM

Ensured that the identified vulnerabilities are entered in the Archer database to be tracked and reported for resolution purposes

Implemented an application security program strategy, defining comprehensive program requirements with key business outcomes and ensured strategic alignment across global cyber security programs.

SAS - Canada (TD Bank – Client) (Delivery Lead) ( Digital) Sep 2017 – Jun 2018

Senior Project Manager

Accountabilities

Reporting to the Project Sponsor, the Vice President, my responsibilities included:

Successfully deliver a complex project involving the implementation of a Custom Off the Shelf (COTS) Software Application, Data Integration, Design and development of the Wireframes for the implementation of an Enterprise Case Management tool. This was a key part of the integrated AML program.

Sobeys for SAS Canada Jun 2017 – Sep 2017

IT Program Manager Delivery Lead - Digital

Accountabilities

Manage a team of Business SME’s and IT Stakeholder to deliver a SAS Regular Price Optimization solution. The project had to be delivered in a fixed budget under a contracted SOW between the solution provider (SAS) and the client (Sobeys).

Royal Bank of Canada May 2015 to Jan 2017

Senior Project Manager /Program Manager/ Program Technical Lead Digital

Accountabilities

Deliver a complex Business Intelligence and Data Integration application development project with a budget of $ 25 million, impacting 1,500 branches and 40,000 users with back-end integration which comprised of 12 work streams and 52 implementations and team of over 150 individuals onshore and offshore. The goal of this project was to capture customer information with backend integration to the legacy and non-legacy systems like SRF, CPC, Sales team, Accounting /Taxation team, Bank Branches, Contact center, AML, Infosec, data team, Infrastructure, cloud and communications.

Senior Project Manager – Digital Project Dec 2016 – May 2017

Accountabilities

Reporting to the Project sponsor and Sr. Director of the PMO, manage the delivery of a $ 1.5 million Digital initiative around the Account Opening Process for Personal Deposit Accounts (PDA) for the Online Banking Project.

Bank of Montreal Apr 2014 – Apr 2015

Senior Project Manager/Program Manager /Delivery lead

Lead a large customer data migration project with a budget of 10 million dollars for the bank’s Customer Information Payment Gateway (CIPG) Core Banking Application. This project involved the migration of 12,000 corporate clients from a legacy to a new application. The new application interfaced with an on-line banking vendor application.

In addition, I was responsible for managing two additional initiatives around monitoring the stability of application tools and development work for the Core Banking application & the CRM (MS Dynamics)

Bank of America Merrill Lynch (Capital Markets) (Contract) Dec 2013 to Apr 2014

Program Manager – PMO (Reporting into Senior VP)

Reporting to Team Sponsor (VP) and PMO, responsible for the setup and delivery of all projects as per the structured regulatory driven environment in the Test Automation LOB

Royal Bank of Canada (Contract) May 2012 to Nov 2013

Senior Project Manager (Reporting into VP – Project sponsor)

Implement a SaaS based Business Intelligence (BI) Application Apptio, as an integrated part of the Financial Transparency Program with a budget of $ 10 million. This Business Intelligence solution Apptio, integrated to a Data Warehouse, used data streams from multiple business applications such as SAP, the vendor tool on the cloud and the cross functional teams which included contact center team and risk teams. The project had multiple work streams which included Gap Analysis, Data Modelling, Source Data Management, Extract Transform & Load Program Development, Data Integration, Custom Software Application Development and Change Management.

Bank of Montreal (Contract) Nov 2011 to May 2012

Senior Project Manager/Program Coordinator

Responsible for the coordination of a large 3-year, $ 15 Million program to deploy CA’s Clarity Enterprise Project Portfolio Management System (COTS).

Wolters Kluwer, Canada

Project Manager – Reporting to the Director April 2009 – Sep 2011

Managed an implementation of the CRM software Salesforce - backend Oracle and integrated with SAP Sales and order purchasing.

Project Manager, IBM Canada Sep 2007- Apr 2009

Managed various IT Projects for IBM clients

Educational Qualification

Bachelor’s Degree in Commerce, Mumbai University

Executive Diploma in Foreign Trade, Indian Institute of Foreign Trade – (IIFT) 2001- MBA

Continuing Professional Education

Certified Scrum Product Owner 2025 (CSPO)

Project Management - University of Toronto 2009

BI/DW tools – Internal BMO Training – 2014

SAS IFRS 17 – Internal training – 2018

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