Dynamic Administrative Manager with Proven Efficiency Leadership
Resume:
Professional Summary
Work History
Contact
Skills
Hi, I'm Sonia Briggs.
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Dynamic Administrative Manager with a proven track record at Briggs Unlimited, excelling in operational efficiency and contract negotiations. Expertise in cost control and staff management drives continuous improvement initiatives. Adept at building relationships and enhancing service quality, I consistently achieve strategic goals while fostering a collaborative work environment.
*************@*****.***
Lubbock, TX 79412
Multitasking Abilities
Cost control
Operational reporting
Decision-making
Database administration
Set goals
Policy management
Goal setting
Work Planning and
Prioritization
Time management
Problem-solving aptitude
Organizational skills
Self motivation
Conflict resolution
Administrative management
Train staff
Flexible schedule
Public relations
Service quality standards
Problem-solving abilities
Hiring and terminations
Presentation design
Staff management
Customer service
Continuous improvement
Data entry
ADMINISTRATIVE MANAGER AND SALES ASSOCIATE Jan 2022 - Apr 2025
Briggs Unlimited, Lubbock, TX
Collaborated with internal and external partners on diverse operational needs and special projects.
Maintained complex filing systems and document control procedures for Type operations.
Generated and disseminated different types of internal and external business correspondence.
Planned and adhered to supply budgets to keep office stocked and stay on top of operations needs.
Prepared and negotiated contracts for services provided by external vendors.
Followed up and guided processes on operational goals, milestones and strategic planning.
Monitored and evaluated team processes and procedures to find opportunities for efficiencies and improvements.
Negotiated contracts with vendors to secure cost-effective services for the office.
Supervised facility maintenance tasks, ensuring a safe and pleasant work environment.
Handled confidential documents with discretion, adhering to data protection policies.
Assisted in planning corporate events, ensuring they met organizational goals.
Managed budget allocations for administrative functions, optimizing resource use.
Reviewed and updated company policies and procedures as necessary.
Served as point of contact to support prompt resolution of requests and complaints.
Processed and submitted payroll ahead of strict deadlines. Education
Scheduling and calendar
management
Relationship building
Supply distribution
Planning and prioritization
Hired and terminated administrative personnel based on fluctuating operational needs.
Oversaw onboarding process for new employees, facilitating smooth assimilation into team.
Scheduled daily workflow of administrative team for maximum productivity.
CASHIER AND SALES ASSOCIATE Jun 2021 - Oct 2021
Tractor Supply Company, Andrews, TX
CASHIER Sep 2018 - Jun 2021
Porters Grocery Store, Andrews, TX
Accepted checks, debit and credit cards, and gift certificates in line with company policy.
Processed cash register transactions on POS and provided correct change.
Maintained high customer satisfaction levels by going extra mile to personalize service.
Greeted customers with prompt and friendly service. CALL CENTER REPRESENTATIVE Oct 2014 - Aug 2017
Convergys, Lubbock, TX
Entered and updated customer data to create and modify account information.
Multitasked to resolve inquiries in real time, whilst giving customers full attention.
Listened actively to complaints, feedback and feature requests for future improvement.
Placed and answered phone calls to meet fluctuating demand. PARTS DELIVERY DRIVER Sep 2011 - Jul 2014
Dependable Parts Service, Hobbs, NM
Led team in safety record for longest accident-free time span. Addressed customer complaints and implemented resolutions to promote repeat business.
Reviewed orders before delivery and confirmed completeness and proper invoicing.
Tracked and maintained records for mileage, fuel usage and delivery instructions.
DIPLOMA - REQUIRED
Aug 1983
Lubbock Cooper High School, Lubbock, TX, TX
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