Remote Administrative & Operations Specialist (Michigan-based)

Mindy J. Adams

***** ****** ****, ****** ********, MI 48317

586-***-**** · **************@*****.***

Qualifications Summary

Dedicated professional with a record of training/experience in administration, marketing, and relations building. Exceptionally well organized and resourceful, able to flourish in a pressure-filled environment; build business; cultivate relationships, and support administration processes. Proven business acumen with strengths in reporting, cost control, and employee relations building.

Management & Business Administration: Excels in various functions including lead generation, administrative support, and branding. Results-oriented professional, able to balance multiple responsibilities, consistently delivering results on time. Finely tuned analytical skills with a dedication to continually streamlining and improving work processes.

Administrative Skills: Proactive in office administration functions, including employee training/orientation, system administration, and QA management/compliance processes. Results-oriented, able to balance multiple responsibilities, consistently delivering results on time.

Communications & Relations Building: Highly adaptable, rapidly learn new procedures and processes, and quickly adjust to changes in schedule, team structure, assignment parameters, and organizational objectives. Offers unparalleled integrity, initiative, resourcefulness, consistency, and diligence in achieving business objectives and both short- and long-term goals.

Key Strengths & Accomplishments: Internal support to departmental operations, adept at handling highly confidential and sensitive company information, maintaining detailed administrative and procedural processes, and retrieving and manipulating data (numeric, alpha) quickly and accurately.

Areas of Expertise

Office Administration Training & Development New Hire Orientation Report Generation

Billing Processing Compliance & Regulations Marketing Analysis Expense Control

Employee Relations Team Mentoring Customer Service Management Quality / Key Control

Technical Manuals Emergency Planning Legal Investigations Reporting Notarization Employee Screening & Out-processing

Employment Experience

DEPARTMENT OF DEFENSE (DETROIT ARSENAL), Warren, Michigan 2024 – January 2026

Legal Administrative Specialist, Army Materiel Command (AMC) Legal Center

Directly reported to the Supervisor, AMC Legal Center – Detroit Arsenal, General Law Division. Coordinated and performed various tasks and areas within the department in support of the Chief Counsel, Branch Chief of General Law, Business Law Directorate, Patent Law Officer, Command Judge Advocate (CJA), as well as Depots and Arsenals. This role required the application of critical thinking, calculating risks, problem solving, prioritizing, time management, and personal accountability in a fast paced, high volume, and demanding work environment. Responsible for providing a vast array of technical, security, clerical, planning, and administrative duties essential to the direction and operation of the Division. Inherited and utilized knowledgeable skills of the organization, function, and mission of the many Federal agencies and offices involved in the myriad legal areas that comprised the work done in the General Law Division including, but not limited to Labor, Equal Employment Opportunity (EEO), Ethics, Fiscal Law, and Environmental Law. Provided limited support services to CJA with screening clients and customers, preparation of Powers of Attorney, Trusts, Wills, and notarization of documents. Reviewed all incoming subpoenas for record requests (i.e. Garnishment of Wages, Personnel records, or court hearings).

Commissioned as a Notary Public, for the State of Michigan, (Macomb County), by the Office of the Great Seal in December 2024

Drafted and submitted Tuohy letters in correspondence to subpoenas

Routinely met with IT expert to develop new methods for reformatting of Weekly Investigations Report to enhance higher efficiency and effectiveness in a means to reduce time and errors

Maintained and exported the Weekly Investigations Report for briefing to Commanding General

Firsthand communicator with Arsenals and Depots for gathering missing data on reports

Gathered statistics and consolidated for daily / weekly / bi-weekly / monthly / quarterly taskers: Contingent Liabilities and Legal Representation Data Call, Monthly Workload, AMC Command Counsel briefings, Bi-Weekly Leave, and EEO cases

Served as the main Point of Contact for EEO and Labor Management Employee Relations (LMER) Specialists

Reviewed incoming requests for Attorneys and consulted with Supervisor for proper assignment based upon the nature and scope requests (consisted of General Assignments & Actions / Employment Law / Legal Reviews)

Monitored and updated databases: Legal XO mailbox, AMC Legal Center SharePoint, Employment Law, General Assignments & Actions, and Legal Review Tracker

Verified the tracking and recording of all Legal Reviews in validation of audit purposes and accuracy for timelines

Acted as the ‘Physical Security Manager’ (Fire Warden) to ensure that established safety and security procedures were in place and observed

Served as the ‘Key Control Officer’ responsible for managing the issue, control, and accountability of office keys

Elected the appointment of ‘Internal Control Evaluator’ for the Risk Management and Internal Control (RMIC) program

Role of Records Coordinator and Manager for recordkeeping purposes in compliance with Army Records Management Program

Coordinated with Attorneys for write-ups being published in Quarterly Newsletter

Scheduled all General Law Roundtable and staff meetings for brainstorming, discussion of departmental updates, and outstanding issues or concerns

Conducted inventory of office equipment: Webcams, printers, laptops, monitors, etc, and successfully certified / recorded as necessary to eliminate discrepancies for hand receipts

Oversaw and initiated the turn-in of excess furniture and office equipment

Government Purchase Card (GPC) forms were prepared and submitted for approval in alignment with Budgeting restrictions and Army Regulations for court reporting, training seminars, office supplies, shredding quotes, etc.

Verified information to aid in collaborating with co-workers to prepare Emergency Action Plan (EAP)

Created folders in Legal Center SharePoint for Attorneys to store all Army Regulation (AR) 15-6 investigations with restricted access to specific individuals

Primary representative for Out-processing all employees to include Retirees, Summer hires, and individuals transferring to a non-DoD agency

Timekeeper of attendance for (10+) employees

Ensured all employees were in compliance with mandatory training requirements

Completed all travel order arrangements via the Army’s Defense Travel System, as well as processing travel vouchers and providing travel packet information to necessary employees

DEPARTMENT OF DEFENSE (TACOM), Warren, Michigan

Equipment Specialist, Trailers & Heavy Tactical Vehicles 2014 - 2024

Served as an Equipment Specialist for various trailers designed to serve the Military. Responsible for technical level maintenance engineering functions for assigned vehicle systems, subsystems or components which are distributed worldwide. Provided maintenance support in most or all of the broad equipment life-cycle stages (pre-production, production, usage and disposal) of assigned equipment categories. Performed maintenance evaluation, maintenance allocation, repair parts selection; making ease of maintenance determinations in engineering changes, furnishing technical instructions for repair, rebuild, modification, deficiency corrections, disposition of excess material, maintenance in storage and methods of shipment to concerned personnel within the directorate, at others, and at other Government and Contractor facilities.

Previously served as Equipment Specialist for the Small Unit Support Vehicle (SUSV)

Attended and participated in a SUSV Users Conference at BAE Land Systems and meetings with Automation Alley

Previous participant with bi-weekly customer support and teleconference calls regarding SUSV

Successfully completed Defense Acquisition University (DAU) courses for Levels I and II Certification

Has been trained in Collaborative Readiness Problem Solving (CREPS) database, and currently assists in completing customer requests, along with Safety of Use Message (SOUM), WebFlis, FedLog, Haystack, ACE Windchill, iLap for Beginners, and other various websites for performing job duties

Served as an attendee in the Army Equipment Safety & Maintenance Notification System (AESMNS) & Modification Work Orders (MWO) training session

Participated in and observed an In Proceess Review (IPR) session with XMCO, Inc.

Participated in (3) Validation/Verification sessions on an Operator and Field Maintenance Manual with BAE Land Systems and XMCO, Inc.

Worked on a Supply & Maintenance Assessment & Review Team (SMART) customer request regarding M1101 brake line wear

Captured an M200A1 Spare Parts listing

Has reviewed a Scope of Work (SOW) for both the M1112, and the M1101 / M1102 Trailers

Formulated an SOW and National Maintenance Work Requirement (NMWR) for the M1112 trailer’s Tire and Wheel Assembly and other trailers

Prepared and contributed to a brief for General Level Officer

Provided assistance and support with entering data which was collected during CROPS inspections

Assisted with the hand off/transition of the Water Buffalo (M149 Series) trailer to PAWS team

Developed the SOW for a 10/20 effort for the M1022 Dolly Set base model

Serves as a backup Equipment Specialist and provides maintenance support for other personnel

Assisted with the review and updates of Technical Manuals (TM’s), and submits DA Form 2028, in order to notify Publications Team, for future documentation, and printing of manuals

Provided concurrence/non-concurrence in response with DA Form 2028 requests

Attended previous ongoing bi-weekly meetings with the TARDEC Trucks & Trailers Sustainment (TTS) Team to discuss all Trailers programs, resolve logistics, engineering issues related to field inquiries, spare parts, procurements, and to collaborate, in order to address any urgent and/or unresolved matters

Reviewed PS Magazine articles and related information prior to submission and publication, which are received from Michael Franck in the PS Magazine Office

Reviewed Technical Inspection (TI) sheets and provides guidance

DEPARTMENT OF DEFENSE (TACOM), Warren, Michigan 2012 - 2014

Equipment Specialist, Trailers & Heavy Tactical Vehicles (INTERNSHIP Program)

Local ILSC Intern:

Successfully completed ILSC Boot Camp Phases I and II with overall score of 91% through the Internship program (ending October 2014)

Attended and successfully completed the Army National Maintenance Training Program held at Camp Dodge, IA, in May 2014, as a mandatory requirement for the ILSC Internship program

Per requirements, I attended, and successfully completed a (2) week “Introduction to Automotive” (AUTO 1000) course, which was held at Macomb Community College – South Campus

Held a staff member position of Intern Assistance Network and played a role in the Professional and Social Committees

DEPARTMENT OF DEFENSE (TACOM), Warren, Michigan 2011 – 2012 Administrative Support Officer, Heavy Brigade Combat Team

Reported to the Chief, Logistics Development Branch of the Program Executive Office/Ground Combat Systems division. Oversaw, coordinated, performed and supported various tasks and areas within the department. Provided service in all aspects of office administration, reception, customer service, quality control, and spreadsheet / report generation. Ordered and managed office inventory and meeting scheduling. Ensured all employees were in compliance with mandatory training requirements. Completed all travel order arrangements via the Army’s Defense Travel System, as well as processing travel vouchers and providing travel packet information to necessary employees. Prepared, reviewed and edited correspondence including briefings, spreadsheets, reports and statistical data. Record keeper of Automated Time Attendance and Production System (ATAAPS) requirements per Army regulations. Demonstrated first rate service to all internal and external vendors.

Completed training for Out Of Office application in order to educate and assist fellow co-workers

An active participant in numerous events: Fundraising activities, Volunteer Recognition Ceremony, Memorial Service / Balloon Release for Fallen Soldiers, DPTMS IFPEX exercise, and 2012 Hiring Fair / Veterans Conference at Cobo Hall

Assisted with planning the Annual Heavy Brigade Combat Team Town Hall / Summer Picnic

Filled in as Executive Assistant for the main Program Executive Office as needed

DEPARTMENT OF DEFENSE (TACOM), Warren, Michigan 2009- 2011

Administrative Support Assistant, Family & Morale, Welfare & Recreation

Reported to the Director of Family & Morale, Welfare & Recreation department. Oversaw, coordinated and supported various areas within the department (i.e. Army Community Service, Child, Youth & School Services, Fitness & Recreation, Marketing, Leisure Travel Services, and Business Operations). Provided service in all aspects of office administration, reception, customer service, quality control, and report generation. Ordered and managed office inventory, meeting scheduling, and travel arrangements. Prepared, reviewed, and edited correspondence including messages, briefings, reports, memorandums, charts and statistical data. Composed Standard Operating Procedures and set FMWR internal priorities and suspense’s. Maintained confidentiality of FMWR office and managed office files in preparation for auditing purposes. Ensured that all files were updated and in compliance with federal government regulations (ARIMS). Inputted and updated training logs. Utilized DCPDS database for entering personnel actions requiring supervisors and DFMWR approval. Record keeper of ATAAPS requirements and crossed trained in NAF TLMS system. Demonstrated first rate service to all external vendors and HQ visitors when scheduling travel, directions, maps and Visitor Control Center access.

Attended a Welcome/Deployment seminar and briefing to gain a better understanding of the needs of our Service members

An active participant in numerous events: Combined Federal Campaign, HOPE Share With A Senior Food Drive, Army Family Action Plan, ACS Birthday Celebration, Volunteer Recognition Ceremony, Army Family Covenant Re-signing, Gold Remembrance Ceremony, Breast Cancer Awareness workshop, Organizational Day, and in (2) DPTMS IFPEX exercises

Attended and has become eligible as a trainer for the Administrative training course (provided by the Garrison Executive Secretary) and Suicide Prevention & Awareness

Filled in as Executive Assistant for the Garrison Command Office as needed

KELLY SERVICES, INC, Troy, Michigan 2002-2008

Administrative Secretary, Global Security & Safety Department (2005-2008)

Directly reported to the Vice President of Security. Oversaw, coordinated, and supported (23) managers and peers in all aspects of office administration, reception, case processing, quality control, and report generation. Ordered and managed office inventory, meeting scheduling, and travel arrangements. Reviewed and processed invoices. Facilitate QA processes during audits. Inputted and updated training logs. Ensured voice mail system and computer access for incoming employees.

Served as an interim SME for the Security department, fielding inquiries on drug testing and background screening

Demonstrated outstanding ability to communicate with peers and customers to achieve goals

Billing Analyst (2003-2005)

Billing Leader (2002-2003)

Rapidly promoted to role of increased authority due to excellence in performance, accuracy, and overall efficiency in the Billing Department. Administered and processed billing notices generating credit/debit memos. Finalized weekly reports, KES reports, and inter-departmental communication. Aided in client relations management and service.

Recognized as ‘Top Producer’ for (6) consecutive months

STONEAGE.COM / CAR.COM, Troy, Michigan 2001-2002

Customer Service Administrator (2002)

Facilitated account management, customer relations building, issue resolution, and business development for the Dealer Sales department. Liaised and supported Sales Manager and Advertising operations.

Built reputation for outstanding customer service / client relations, business development, and professionalism

Specialist, Funding Department (2001-2002)

Orchestrated finance contracts planning and distribution. Ensured compliance to legal and QA protocol. Verified loan information, employment plans, and insurance policies for various client accounts.

Nominated as “Employee of the Month” for excellence in daily operations support

Education

Masters of Management: HR Management, June 2012

Walsh College, Troy, Michigan

BA, Business Administration: Management, December 2008

Walsh College, Troy, Michigan

AA, General Business

AA, Business Administration

Macomb Community College, Clinton Township, Michigan

Technical Skills

MS Office - MS Word, MS Excel, MS PowerPoint, MS Outlook, MS TEAMS, SharePoint, Out Of Office, Automated Time Attendance and Production System (ATAAPS), ETMS2 (Emergency Task Management System), WordPerfect, Lotus Notes

CERTIFICATES OF APPRECIATION

Army Family Action Plan, Army Volunteer Corps Program, HOPE Share With A Senior Food Drive, Combined Federal Campaign, Organizational Day

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