Computer knowledge in MS Office programs (Word, Excel, Outlook, etc.

Dana M. Molfetto

*************@*****.*** • 516-***-**** • Murrells Inlet, SC, USA

SUMMARY

Experienced in all areas of office support and customer service. Excellent verbal and written communication skills. Capable of handling high volume multi-line phone system. Skilled in light typing, data entry, filing and other clerical duties. Able to work both independently and in a collaborative team environment. EXPERIENCE

Carroll Foodservice Repairs, Assistant/Dispatcher/CSR May 2025 - Sep 2025

· Answer high volume of incoming customer calls, and open service orders as needed in computer system.

· Assist in resolving customer problems/complaints.

· Check parts in and out of inventory at the branch location to ensure accurate inventory control.

· Generate accurate purchase orders for parts to corporate office and outside vendors, Ship and receive parts and equipment for the branch.

· Run daily and monthly reports. Submit reports as required to corporate office Monterey Bay Suites (Brittain Resorts), Engineering Admin Assistant May 2024 - May 2025

· Interfaces in the day-to-day support of department goals to produce high-quality work for guest satisfaction.

· Oversee routine inspections, preventive maintenance, and repair of resort facilities, equipment, and amenities.

· Inventory control for both parts and appliances.

· Create and assign work orders for Engineering Technicians and/or Vendors.

· Implement preventive maintenance schedules to minimize operational downtime and enhance guest satisfaction.

· Ensures appropriate resolution of guest requests/inquiries by self, teammates or through the escalation of problematic or sensitive matters to management, following all company safety and security policies and procedures ME Pivot, LLC DBA Miracle-Ear, LLC, Office Manager Oct 2022 - Oct 2023

· Optimized Patient’s satisfaction providing time and scheduled appointments in person and/or via telephone, ensuring effective communications, while maintaining accurate and confidential records in accordance with HIPAA and agency standards.

· Interviewed Patients and followed up with multiple varieties of insurances- actively keeping up with claims and payments with insurances

· Check patients in and out, collect and record payments, track revenue and perform accounting activities to include petty cash reconciliation, end-of-day close, bank deposits, posting of charges, entering invoices, payments.

· Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and security practices

· Encourage and improve cross-department internal communication The Prince Resort, Engineering Admin Assistant (Temp) Jun 2022 - Oct 2022

· Create and assign work orders for Engineering Technicians and/or Vendors, following all company safety and security policies and procedures

· Inventory control for both parts and appliances.

· Billing for Homeowner Association regarding room maintenance & repairs

· Ensures appropriate resolution of guest requests/inquiries by self, teammates, or through the escalation of problematic or sensitive matters to management

· Implemented preventive maintenance schedules to minimize operational downtime and enhance guest satisfaction. Oceanic Counseling Group, LLC., Office Manager

Aug 2021 - Jun 2022

· Ability to work with individuals experiencing crisis or behavioral health issues with sensitivity and professionalism

· Provider credentialing, verifying and evaluating the qualifications, competence, and professional background of healthcare providers, while maintaining accurate and confidential records in accordance with HIPAA and agency standards, handling all aspects of Human Resources for current and potential employees, including onboarding

· Focused on Client Services and Strengthened relations via phone and/or personal contact. Handling high volume client and insurance calls, assisting in maintaining compliance with regulatory, accreditation, and organizational standards, acting as a liaison between clinical and administrative teams to support overall program functionality.

· Optimized client satisfaction, provided time and scheduled appointments/sessions in person and/or by phone Dana M. Molfetto - page 1 of 2

· Created & updated EMR systems, including demographic and insurance information. Verified client benefits with insurance companies, followed up with insurance claims and processed insurance payments using insurance portals Bay View Resort (Brittain Resorts), Maintenance Admin Assistant Aug 2019 - Jul 2021

· Ensures appropriate resolution of guest requests/inquiries by self, teammates or through the escalation of problematic and/or sensitive matters to management, following all company safety and security policies and procedures

· Interfaces in the day-to-day support of department goals to produce high-quality work for guest satisfaction, handling all aspects of the Human Resources onboarding process for new employees

· Focuses on guest services and strengthens guest relations via phone and/or personal contact.

· Department scheduling for proper coverage, creating and closing out work orders, maintaining filing system and inventory control for both parts and appliances

· Implement preventive maintenance schedules to minimize operational downtime and enhance guest satisfaction. Quality Hearing Instruments, LLC DBA Miracle-Ear, LLC, Office Manager/PCC/Reg. Trainor Aug 2012 - May 2019

· Focused on Patient Services & strengthened relations via phone and/or personal contact, handling high volume insurance and patient calls

· Handled all aspects of Human Resources for current & potential employees, including training on all policies and procedures, facilitating engaging and effective training sessions for employees and modifying them as necessary

· Maintained an onsite filing system for documents and records adhering to data protection regulations as required by the Company

· Interviewed Patients and followed up with multiple varieties of insurances – actively keeping up with claims and payment with insurances.

· Handled all compliance issues & related customer/patient support issues, including varied billing questions

· Verified client benefits with insurance companies, followed up with insurance claims and processed insurance

· Maintained knowledge of current sales and promotions, policies regarding payment, exchanges and security practices.

· Maintained accurate and confidential records in accordance with HIPAA and agency standards.

· Encourage and improve cross-department internal communication. Sears, Human Resources Assistant

Sep 2008 - Sep 2012

· Handled all aspects of Human Resources for current and potential employees, including training on policy and procedures, ensuring compliance with employment and labor laws

· Balanced and supervises daily audits of profits and losses for bank deposits, administered weekly and daily store audits, handled bi-annually inventory control and led inventory training.

· Focuses on customer service and strengthens customer relations via phone and/or personal contact

· Maintained proper records of employee attendance and leave to assist with payroll duties

· Collaborate with department managers for proper daily store coverage, and special store events EDUCATION

Vermont Adult Learning Center

Beach Channel High School

Dana M. Molfetto - page 2 of 2

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