Customer-Focused Administrative Professional

Tamia Scott

Washington, DC ***** +1-803-***-**** *************@*****.***

Professional Summary

My work experience has made me open to change and even more excited to learn. I take pride in my ability to form connections with customers, learn from my coworkers, and liven the atmosphere with a culmination of skills from the various fields I have worked in, including service, food, retail, and tutoring/mentoring. I look forward to being in spaces where I am allowed to grow as an individual and surrounded by a diverse array of peers who may enlighten me as a team member. Work Experience

Administrative Assistant

American University Washington, DC

August 2025 to Present

• Performing routine checks of assigned floors for administrative purposes

• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner

• Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow

• Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time in the space

Conference Assistant

American University Guest and Conference Services Washington, DC May 2025 to Present

• Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely processing

• Resolved guest complaints or concerns promptly by listening attentively, empathizing with their situation, and taking appropriate action to resolve the issue effectively

• Prioritized efficiency within my role to manage guest needs and comfort

• Received formal training and support to enhance my social and personal skills and build meaningful connections with guests Ignite Fellow

Teach for America

October 2025 to December 2025

• Received formal training and direct feedback on my teaching style and communication with students for mutual long-term success

• Developed personalized lesson plans based on individual student needs and learning styles

• Monitored student progress and adjusted teaching methods accordingly to ensure comprehension

• Utilized creative teaching methods such as visual aids, interactive activities, and educational games

• Maintained accurate records of each tutoring session's content covered and progress made by the student

• Motivated unmotivated or disengaged students through encouragement and positive reinforcement Summer Fellow

Ballotpedia

July 2025 to September 2025

• Conducted research on political candidates, with a focus on obtaining accurate and relevant information on platforms, policies, and public information

• Utilized multiple reporting databases to track, verify, and organize data with attention to integrity and accuracy

• Met tight deadlines while cross-referencing sources and working with other team members Education Advocate

DC Reads Washington, DC

February 2025 to April 2025

• Engaging with students as a mentor and tutor through intrapersonal connections to encourage their thriving

• Participating in team-building and workshop exercises to expand my professional and social skills

• Promoting critical thinking skills by encouraging students to analyze information and solve problems independently

• Motivating unmotivated or disengaged students through encouragement and positive reinforcement Cashier/Customer Service

Rush's Columbia, SC

August 2023 to August 2024

• Became accustomed with traditional serving and customer service techniques

• Required to employ skills that allow me to work diligently and timely while following all the steps of order taking; including listening, writing, ringing up orders, and calling them out on the microphone

• Learned more about accountability and filling in roles to facilitate the fast-moving nature. Retail Sales Associate

American Eagle Outfitters Columbia, SC

May 2023 to December 2023

• Learned the ins and out of merchandise retail as a cashier

• Spent time on the merchandise floor connecting with customers to provide them with the best information about our store and products- including sales, clothing that was the best fit for them, and overall sparking confidence in themselves and potential purchases

• Received various rewards for populating reward sign-ups at the register, opening credit cards, and providing positive customer service experiences.

Subway Sandwich Artist/Cashier

Subway Columbia, SC

February 2023 to April 2023

• Taking and making the orders of customers in a timely fashion

• Cashiering

• Upkeep of the store

• Safely handling and maintaining the quality of food Birthday Party Coordinator

Chuck E. Cheese Columbia, SC

May 2022 to January 2023

• Promoted as an extension of my party hosting role

• Fulfilling my responsibilities of treating party guests with the utmost respect and care as I helped take their orders, keep up with their party schedules based on our own routines and the package that they booked

• After becoming birthday coordinator, I was responsible for communicating with those who booked their parties before they came in, as well as helping in the preparation for upcoming party waves, and acting as a leader in the party hosting department

• Learned how to work with different groups of people by being available, and an active participant in making their visit worthwhile Education

Sociology (College Student)

American University Washington, DC

August 2024 to Present

High School Diploma

Irmo High School Columbia, SC

August 2020 to May 2024

Skills

Phone etiquette Word processing Busser Windows Microsoft Powerpoint Conflict management Experience with children Experience working with students Merchandising Stocking Food safety Food handling Front desk Adobe Acrobat English Food preparation Host/Hostess Serving Cataloging Energetic Motivating Upselling Inventory management POS Office experience Communication skills Salesforce Organizational Skills Persevering Children Hosting Typing Kitchen experience Fast learner Computer skills Cash handling Cashiering Hospitality Sales Basic math Customer service Public speaking Filing Food Service Driven Microsoft Word Order entry Retail sales Microsoft Office Microsoft Excel Working with Children Data entry Purchasing Microsoft Outlook Food industry Good with children Time management Retail math

Leadership

Languages

French

English

Certifications and Licenses

OSHA 10

Present

ServSafe

Food Safety Certification

Driver's License

Food Handler Certification

Additional Information

Authorized to work in the US for any employer

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