Detail-Oriented Support Specialist Candidate

Deidre Holmes

*** **** ******, ******** *******, Florida 32433

850-***-**** / ************@*****.***

SUMMARY: Trained in computer support, type 45+ wpm, and medical billing and coding certificate; I am experienced in customer service and sales and known for my attention to detail, excellent customer service skills and strong work ethic. I work well with others, and I like to set and achieve both team and personal goals. I love to learn new skills and have excellent computer skills. I am looking forward to finding a career that I will love and that I can become an important part of a team.

SKILLS / TRAINING:

·Technical Support

·Multi-line Phone System

·Computer Skills

·Housekeeping

·45+ wpm

·Team Leader/Trainer

·Bookkeeping Skills

·CPR Certified

·Cashier

·Certified Medical Billing and Coding

·Customer Service

·Childcare (DCF Training)

EXPERIENCE:

Coastal Concierge 2017 – Present Santa Rosa Beach, FL

Housekeeping

·Housekeeping duties- cleaning residential and vacation homes

·Greeting homeowners to clean homes/ rentals

·Training new housekeepers

·Accept payment for housekeeping services

·Personal relationship building with homeowners and their guests

·Fulfilling orders for homeowners and their guests

·Being a point of contact for both homeowners and guests during the duration of their stay

HeadStart 2019 – 2020 DeFuniak Springs, FL

Floater

·Working with children in a school setting from ages 0 to 4 years of age

·Working with teachers and after school workers

·Documenting all child information throughout my shift

·Participated in CPR training and DCF training.

·Aftercare work until the parents came for checkout

·Building relationships with both child and parent

Blue Girl 2016 – 2018 DeFuniak Springs, FL

Housekeeper

·Cleaning homes for homeowners and vacation rentals

·Working one on one with owners of homes

·Taking payments from owners

Asurion

Technical Support 2015-2016 Crestview, FL

Customer Service

Technical support for DirecTV

Inbound/outbound phone calls

Schedule appointments for in home technician

Payment documentation in computer system

Managed payment options/ arrangements

Documentation of phone call in system and steps of technical assistance.

Product sells of DirecTV systems or upgrades.

A New Beginning 2014-2015 Santa Rosa Beach, FL

Housekeeper

Cleaning homes for homeowners and vacation rentals

Working one on one with owners of homes

Taking payments from owners

Stay at home mother from 2008 until 2014.

Wyndham Vacation Resorts 2007-2008 Miramar Beach, FL

Receptionist/ Data Entry

Data entry

Multi-line telephone system use

Customer service

Fax/ Email

Monthly reporting/ updating all outdated data.

Bruno’s Supermarket 2007 Miramar Beach, FL

Cashier/ Front End Manager

Customer service

Lottery

Handling customer complaints and requests

Cashier

Management/ Cashier manager

Service desk manager

Bookkeeping

Scheduling

EDUCATION:

Martinsburg College 2022-2023 Martinsburg, WV

·Medical Billing and Coding

Northwest Florida State College 2006-2014 DeFuniak Springs, FL/ Niceville, FL

Associate in criminal justice (2012) Completed.

Bachelor of Project Management (missing 6 credits)

Walton High School DeFuniak Springs, FL

·GED

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