Administrative Data Entry Clerk, Customer service Specialist

Stephanie Onsurez

*********@*****.*** Springerville, AZ, US 928-***-****

WORK HISTORY

Administrative Secretary at Eastern Az College

May 2020 - May 2021 (1.5 Years)

• Manage office supplies and inventory • Prepare and organize documents for meetings • Handle incoming and outgoing correspondence • Answer and direct phone calls • Schedule appointments and maintain calendars • Provide general administrative support Deputy Clerk of Court, at Pima County Superior Court November 1999 - February 2004 (4.5 Years)

• Prepared and edited correspondence, reports, presentations, and other sdocuments • b Screened phone calls and emails handled inquiries or directed them to the appropriate person for resolution • Organized and maintained paper and electronic files ensuring accuracy, confidentiality, and easy retrieval of information • Built strong relationships with customers through active listening and empathy, resulting in an XX decrease in customer complaints • Provided exceptional customer service by promptly responding to inquiries and resolving issues, resulting in a XX increase in customer satisfaction • Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery • Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team • Office Administration • Records Management EDUCATION

Eastern Arizona College -

Graduated 1998-01-01

Office Technology

SKILLS

Customer Service, 7 years

Communication, 7 years

Confidentiality, 7 years

Customer Satisfaction, 7 years

File Manager, 7 years

General Administrative Support, 7 years

Maintenance, 7 years

Office Management, 7 years

Telephone Skills, 7 years

Presentations, 5 years

Service Quality, 7 years

Typing, 7 years

Scheduling, 7 years

Administration, 7 years

LANGUAGES

Spanish, Native/Bilingual

CERTIFICATIONS

Qaulity Customer Service

ABOUT ME

I have a drivers license

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