Dynamic Sales & Customer Service Specialist

Amelia Holt

+1-404-***-**** • ************@*****.*** • Acworth, GA

Summary

Dedicated Sales and Customer Service professional with over 15 years of experience delivering high-quality multi-channel support in remote call center environments. Proven track record in executing sales strategies, conducting data entry with high typing proficiency (25+ WPM), and utilizing Windows OS to resolve complex client inquiries. Expert in high-volume de-escalation and performance tracking within regulated industries to meet corporate targets and global brand standards. Work Experience

Entry-Level Medicare Agent September 2025 – Present SENIOR MARKETING CONSULTANTS, REMOTE

Resolve high-volume inbound and outbound Medicare inquiries in a remote Call Center environment, consistently hitting daily sales and performance targets.

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Connect beneficiaries with optimal Medicare Advantage and PDP plans through consultative sales and Multi- channel Support, ensuring a 100% compliance rate.

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Track and process client data using CRM and enrollment platforms, maintaining high-speed Data Entry and accuracy within a Windows OS ecosystem.

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Process complex enrollment applications following strict CMS guidelines and remote technical standards to ensure seamless service delivery.

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Administrative Assistant (Remote) April 2020 – September 2025 CLIP N DIP, KENNESAW, GA

Connect clients with service availability via remote Multi-channel Support, utilizing Windows OS tools for real- time calendar and resource management.

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Track administrative data and client records with meticulous Attention to Detail, performing high-volume Data Entry and digital recordkeeping.

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Process payment information and communicate pricing structures clearly to facilitate front-end Sales and resolve billing inquiries.

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Execute client intake processes by verifying service needs and contact details, ensuring high-quality Customer Service at every touchpoint.

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Pet Groomer March 2016 – October 2020

CLIP N DIP, KENNESAW, GA

De-escalate high-friction customer concerns using empathy and policy knowledge to ensure client satisfaction and service retention.

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Drive Sales growth through professional consultations, recommending value-added services to meet and exceed daily revenue objectives.

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Track consent documentation and safety compliance records in strict adherence to operational standards and local regulations.

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Pet Grooming Apprentice August 2010 – February 2016 CLIP N DIP, KENNESAW, GA

Process and document client instructions with high accuracy, supporting senior staff in delivering seamless Customer Service.

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Resolve workflow challenges by adhering to established safety protocols and operational procedures in a high- volume environment.

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Education

Career training in Certified Nursing Assistant April 2010 – June 2010 BLUE GRASS NURSE AIDE, LEXINGTON, KY

High school diploma August 2001 – May 2005

WOODLAND HIGH SCHOOL, EMERSON, GA

Additional Skills

Technical Proficiencies: CRM Systems, Data Entry, Microsoft Outlook, Microsoft Word, Remote Technical Standards, Typing (25+ WPM), Windows OS

Core Service & Sales: Call Center Experience, Consultative Selling, Customer Service, Multi-channel Support, Payment Processing, Sales Conversion, Telemarketing Conflict Resolution & Support: Client Needs Assessment, De-escalation, Empathetic Communication, High-volume Interaction, Problem Resolution

Compliance & Administration: Affordable Care Act (ACA), CMS Guidelines Adherence, Documentation Accuracy, HIPAA Compliance, Process Adherence, Quality Assurance Certifications

• Health Insurance License - State of Georgia (August 2025)

• Life Insurance License - State of Georgia (August 2025)

• Medicare AHIP Certified - AHIP (November 2025)

• Accident & Health Insurance License - State of Georgia (August 2025) Languages

• English - Fluent

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