Administrative Support Specialist with 30+ Years Experience
Resume:
Pamela Murray
**** ******* ******* **, ***** de Grace, MD 21078
***********@*******.***
PROFESSIONAL SUMMARY
Administrative Support and Customer Service professional with over 30 years of experience. Major responsibilities include customer service, administrative duties, knowledge of landlord/tenant procedures and use of computer software. Detail-oriented professional adept at multitasking within a fast-paced environment. In-depth knowledge of standard office procedures, software, and machines; proficient use of Microsoft Office Suite, scheduling software, the internet, and database software.
EMPLOYMENT HISTORY
Judiciary Clerk, District Court of Maryland for Baltimore County. Towson, MD Mar. 2008 – Present
This position involves specialized clerical work facilitating the service of civil court papers and the business of the Constable's Office. I track the disposition of court papers to be served by the Constables that I support. I am also responsible for forwarding and tracking papers to be served in other counties. I am responsible for updating case information into the District Court's data systems. I prepare all paperwork for sale of property by the Chief Constable. I maintain accurate records of all cases assigned to the Constable's Office and ensure that all necessary documents are complete and accurate in accordance with established court procedures. I designed and currently update a spreadsheet system to track work assigned to and completed by each Constable. I am responsible for greeting visitors and assisting the public, police, attorneys and court personnel with inquiries regarding the proper completion of various court-related forms and provide information regarding court policy and procedures. I receive, open, sort and distribute mail to the appropriate personnel Patient Service Representative, Advanced Radiology. Bel Air, MD Apr. 2004 – Mar. 2008
I was responsible for greeting patients and families, registering patients and scheduling appointments in person and over the telephone. I was one of a select few of Patient Service Representatives chosen to schedule biopsies, which were much more complicated than other studies, and I acted as the lead scheduler in this capacity. I was required to collect accurate demographic, insurance, and other billing information, as well as ensuring that the proper preparation for scheduled tests as communicated to the patient and/or physician's office. I was given the additional responsibility to check the accuracy of work done by co-workers and assisting with the training of new employees. The position also required filing and performing any other duties necessary to provide efficient and timely services to the patients, their families, and health care providers while providing excellent customer service at all times. Secretary, USARDEC. Aberdeen Proving Ground, MD
Sep. 2002 – Apr. 2004
I performed a wide variety of clerical functions such as typing, filing, timekeeping, answering telephones and keeping the office calendar. I was responsible for processing and checking reports generated withing the organization that required review by the Security team. I edited outgoing correspondence, reports, or other material for conformance to pertinent regulations, policies, procedures and practices regarding format arrangement, signatures, proper addressing, grammatical construction, and compliance with any special requirements. I corrected material as necessary or returned it to the originator for correction when required, explaining the basis for corrective changes. I made arrangements for travel and training for office personnel and ordered a wide variety of supplies, office furniture and publications for use by personnel within the office.
Use computers for various applications, such as database management or word processing.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting p
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Create, maintain, and enter information into databases.
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Complete forms in accordance with company procedures.
Maintain scheduling and event calendars.
Make copies of correspondence or other printed material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations payroll.
Secretary, USACHPPM. Aberdeen Proving Ground, MD
Jun. 1996 – Sep. 2002
Secretary
I performed a wide variety of clerical functions such as typing, filing, timekeeping, answering the phones, and maintaining the supervisor's calendar. I was responsible for processing all correspondence and reports generated within the program. I assisted the Supervisor and Project Officers with the preparation of scientific papers and presentations given at conferences and symposiums both domestic and international. I assisted the Supervisor with the planning and coordination of conferences and meetings, both within the US and abroad. I used a wide variety of automation systems such as word processing, database management, electronic spreadsheets, and graphics packages to complete assignments. I originated the plan to transfer scientific bibliographies from cumbersome word processing documents to much more efficient and easier to use database programs and created both the databases and output methods. I edited outgoing correspondence, reports and other materials for conformance to pertinent regulations, policies, procedures, and practices regarding format arrangement, signatures, proper addressing, grammatical construction, and compliance with any special requirements. I corrected the material as necessary or returned it to the originator, if necessary, for correction, explaining the basis for corrective changes. I ordered a variety of supplies and publications for use by personnel within the program.
EDUCATION
Harford Community College, Bel Air, MD
Associate of Arts, Computer Information Systems, May. 1994 SKILLS
Able to work independently with little or no supervision Communication Skills both verbal and in writing
Computer Skills
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