Detail-Oriented Data Entry Professional Assistant

Denis McNiel

Schertz, TX • 818-***-**** • ***********@*****.***

Professional Summary

Dependable and detail-oriented professional with 20+ years of combined military, retail, customer service, and administrative experience. Skilled in dispute resolution, documentation, and high-volume communications in fast-paced environments. Strong background in compliance, recordkeeping, and technical troubleshooting. Recognized for clear communication, multitasking under pressure, and delivering first-call resolution whenever possible. Professional Experience

Customer Service Specialist (IDR, On-site)

ProPeer, Schertz, TX — July 2025 – Present

• Coordinated fulfillment operations by processing high-volume orders accurately and on time. Administrative Assistant

U.S. Coast Guard Child Development Center, Petaluma, CA — Feb 2021 – Feb 2025

• Provided administrative and customer service support to staff, families, and leadership.

• Managed scheduling, correspondence, and case documentation with strict attention to accuracy and confidentiality.

• Handled inquiries, resolved issues, and maintained compliance with military childcare regulations.

• Tracked and updated records using Microsoft Office and database systems.

• Recognized with multiple employee awards for exceptional service and reliability. Customer Service / Sales Associate

Walmart, Rohnert Park, CA — Jan 2000 – Jan 2021

• Delivered frontline customer service in a high-traffic retail environment.

• Assisted with dispute resolution, returns, and escalated service issues.

• Trained and mentored new associates, fostering teamwork and efficiency.

• Consistently met performance expectations for accuracy, speed, and customer satisfaction. Corpsman / Administrative Support

U.S. Coast Guard — Jan 2000 – Aug 2008

• Supported medical and administrative operations, ensuring accurate documentation and compliance with federal standards.

• Assisted Coast Guard personnel and families with healthcare and benefits inquiries.

• Processed and maintained medical and personnel records with confidentiality and precision.

• Provided frontline service and support in high-pressure environments, emphasizing attention to detail and reliability.

Education

• Bachelor of Business Administration (in progress) — Southern New Hampshire University, March 2025 – Present

• Associate of Arts, Digital Photography — Art Institute of Pittsburgh Online Division, 2017–2018

• High School Diploma — Burbank Senior High School, Class of 1999 Awards

• NAF Employee of the Quarter — Jan 2022, May 2024

• NAF Employee of the Year — April 2022

Key Skills

• Customer Service & Dispute Resolution

• Case Documentation & Compliance

• Microsoft Office (Word, Excel, Outlook)

• High-Volume Call / Email Handling

• Typing 55+ WPM

• Problem Solving & First-Call Resolution

• Recordkeeping & Data Accuracy

• Communication (Verbal & Written)

• Team Leadership & Training

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