Data Analytics Engineer for Ecommerce Growth

Andrej Majstorovic

eCommerce Data Analytics AI & Automations

RECENT EXPERIENCE

Secret Sauce Marketing — eCommerce Consultant

SEPTEMBER 2023 - CURRENT

Managed end-to-end PPC campaigns w SEO & CRO redesign of websites for clients; leveraged A/B testing and dynamic segmentation to improve KPIs, reaching 8% conversion rate. Optimized Klaviyo retargeting flows for abandoned carts and inactive users, boosting recovered revenue by 15% in 3 months.

Wellwise (Shoppers Drug Mart) — eCommerce

Operations Manager

FEBRUARY 2022 - MAY 2023

Managed the returns process for eComm team and led the rolling out of a new returns app that reduced internal processing time by 15 hours per week, a projected $23, 000 savings.

Analysis: Ran a deep analysis report on product-promotion sales that led to improved showcasing and product selection during seasonal promotions; a 13% increase in sales. The Community — Google Ads Specialist

JANUARY 2021 - AUGUST 2021

Maintained Google Ads campaigns for accounts up to $30, 000 per month; successfully generated ad campaigns averaging 4.5x ROAS across accounts.

Built an in-house solution dashboard using Studio saving the team $19, 000 per year in Saas cost.

Shopify — Customer Success Guru

MARCH 2018 - NOVEMBER 2019

Maintained brand loyalty, with a 97% customer satisfaction rating, by resolving customer inquiries via phone, email and chat.

Built on relationships by teaching customers how to maneuver and operate Shopify’s platform, and sold 108% of target monthly software solutions.

Telus — Reverse Logistics Associate

OCTOBER 2015 - FEBRUARY 2017

Liaison between 3PL clients to ensure all product

information was relayed timely and accurately ensuring a 2-day turnaround time on deliveries.

Timely followed-up on outstanding warranty claims for brand partnerships, collecting $103, 000 in 6 months. Toronto, ON, M5V 3A3

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EDUCATION

Ryerson University— Industrial Engineering

SEPTEMBER 2007 - JUNE 2012

CERTIFICATIONS

YDelay Group — Lean Six Sigma Green Belt

JANUARY 2012

Red Academy — UX Design Development

FEBRUARY 2019

ATTRIBUTES

Customer Focused Effective Communicator Continuous Learner Team Centric Patient Teacher Accountable Member People Person

PROBLEM SOLVING SKILLS

Project Management Customer Impact Root Cause

Analysis Process Mapping Mutual Negotiation

Collaborative Problem Solving Reverse Engineering METHODOLOGIES

Data Analysis Email Marketing A/B Testing Agile Test-Driven Development Conversion Rate Optimization SEO UX Design Continuous Process Improvement Lean Six Sigma Prompt Engineering AI Workflows

TOOLS

Excel SQL Python Tableau Docker Hub Spot Salesforce Klaviyo Hootsuite Google Ads Meta Ads Google Analytics Shopify Trello JIRA n8n Maker Zapier MCP

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