Operations Supervisor with Hospitality Focus
Resume:
Aaron Wortham
Kernersville, NC *****
************@*****.***
Professional Summary
To obtain a short/long term position that will enable me to use my strong skills, and allow opportunity for growth and ability to work with people.
• To obtain a position in a working environment where I can interact with individuals that will provide me with opportunities for growth; where my professional, educational interpersonal skills will be used.
• Organized, motivated, independent worker with strong time-management skills and prioritization abilities. Detail-oriented and able to learn new tasks quickly and effectively.
• Highly responsible and reliable
Upbeat, outgoing and positive
Maintain neat and orderly work space to maximize productivity Works well under pressure
Ability to overcome obstacles and find a solution that best resolves the issue Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Housekeeping Supervisor
High Point University-High Point, NC
2024 to Present
• Collaborated with front desk to respond promptly to all guest requests.
• Supervised employees and developed training programs to ensure maximum performance.
• Supervised and supported all new personnel to maximize quality of service and performance.
• Submitted repair requests to maintenance team.
• Stocked room attendant carts with supplies.
• Facilitated improvements to workflow and room turnover with hands-on, proactive management style.
• Even worked weekends And nights at times..
Site Operations Manager
Winston-Salem State University-Winston-Salem, NC
2023 to Present
• Manage, oversee and supervise Winston-Salem university. Operations Recruit, interview, hire, evaluate, develop, coach and supervise wellness facility personal Prepare monthly, quarterly, and annual financial statements and present to senior administrators Research and analyze budget and financial discrepancies and correct or propose solutions to senior administrators Manage, review and analyze financial documents with responsibility for fiscal budgets, payroll, accounts payable and receivable, profits and loss ledgers Monitor, control, review, analyze operational cost and expenses Advertise and promote facility, services and merchandise to increase usage and revenue, which includes commissioning and considering market research Directs, review, and participants in studies to analyze and evaluate needs and services; equipment, supply, and human resources; feasibility and cost effectiveness; and other aspects of management.
• Maintain high levels of customer care and handle complaints as necessary Administer and direct the administration of contracts for materials and services for facility Assure that services, equipment, facility, and procedures remain in compliance with all applicable state and federal regulations Practice non- discriminatory employment actions to prevent unlawful discrimination based on race, color, religion, sex, national origin, sexual orientation, genetic information, age or disability.
• Provide leadership to ensure support for equal employment opportunity (EEO) goals and requirements.
• Communicate effectively with senior administrators, personal, clients, general public, local and corporate businesses officials Research, report, and document problems and correct or propose solutions to senior administrator Develops and approves or recommends internal policies and procedures Represent the facility at all public and private events Effectively use time management skills to meet deadlines on wide variety of complex administrative duties. Warehouse Supervisor
Hanesbrands-Winston-Salem, NC
February 2019 to December 2022
Warehouse Supervisor
Lead coordination of day to day operations of all aspects of the business, beginning to end. Coordinate special shipping and/or receiving events and projects to ensure maximum efficiency - analyze available data and devise plan to succeed.
Participated in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions or recommendations.
Conducted employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
Confer with other supervisors to coordinate operations and activities within or between departments. Mentor peers and subordinates to maximize potential and effectiveness. Shift Supervisor
GBF Medical Group-High Point, NC
January 2019 to December 2020
Warehouse Supervisor
Lead coordination of day to day operations of all aspects of the business, beginning to end. Coordinate special shipping and/or receiving events and projects to ensure maximum efficiency - analyze available data and devise plan to succeed.
Participated in the hiring process by reviewing credentials, conducting interviews, or making hiring decisions or recommendations.
Conducted employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
Confer with other supervisors to coordinate operations and activities within or between departments. Mentor my peers to maximize potential and effectiveness. Assistant Manager
The Home Depot-High Point, NC
2016 to 2019
Assistant Manager Employer
• Responsible for developing sales plans, coaching and training associates, for three merchandising departments.
• Supervised associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store appearance.
• Oversaw staffing and scheduling, identifying and resolving stock deficiencies, supervised associates in selling behaviors, resolving customer issues and concerns, and supported service needs for both installed sales/special orders and product sales.
• Supervised front end processes involving sales and return transactions, as well as special services and lot support and oversaw back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately.
• Drove department profitability through analysis of sales trends.
• Worked with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing.
• Balanced budget for a $41 million store and achieved excellent bi-yearly inv. Education
Psychology (Master's degree)
Grand Canyon University-Arizona
Present
Human Biology (Some college)
Psychology/Education (Bachelor's degree)
Rutgers University-Newark, NJ
February 2011 to December 2014
Essex County College
June 2011 to May 2012
Westside High School
September 2007 to June 2011
High school diploma or GED
Skills
• Operations
• Analysis skills
• Sage
• Cash reconciliation
• Infor WMS
• Kitchen experience
• Workday
• Negotiation
• Microsoft Word
• Mechanical knowledge
• Sports Coaching
• Safety management within retail industry
• Payroll
• Human resources
• Managing budgets in a finance role
• Research
• Fashion retail
• Budget control
• Heavy lifting
• Data entry
• General ledger reconciliation
• Microsoft Office
• Materials handling
• Continuous improvement
• Lean
• Managing hospitality teams - Largest hospitality team managed (11-30 team members)
• Benefits administration
• Mentoring
• Office experience
• Security
• Dishwashing
• Night audit
• Data analysis skills
• Fair Housing regulations
• Laboratory experience
• Retail emergency response
• Phone answering
• Hospitality management
• Multifamily properties
• Continuous improvement standards implementation
• Performance management strategy
• Mobile devices
• Phone etiquette
• Quality systems
• Quality control
• Property management tools
• Budgeting
• Processing cash transactions
• Financial transaction processing
• Plumbing
• OSHA (2 years)
• Loss prevention
• Food service management
• Accounting software
• Stocking (4 years)
• Machining
• Interviewing
• Warehouse Supervisor Experience
• Team management
• Training & development
• Analytics
• Outside sales
• Employment & labor law
• Telephony
• Recruiting
• Housekeeping management (3 years)
• English
• Power tools
• Scheduling
• Retail management - Retail management experience (6-10 years)
• Outdoor work
• Manufacturing
• Root cause analysis
• Planograms
• Food handling
• Warehouse management system
• CGMP
• Home health
• Electrical experience
• Microsoft Outlook
• Record keeping
• Staff scheduling
• Client relationship development
• Dealership experience
• QuickBooks
• Sales
• Commercial cleaning
• Janitorial experience
• Technical Proficiency
• Operations management
• Financial reporting software
• Retail sales transactions
• Supervising experience
• ADP
• Workplace health and safety regulatory compliance
• Property leasing
• Payroll management
• Mowing
• Contract negotiation
• Direct sales
• Property management
• Graphic design
• Front desk
• 10 key typing
• Customer relationship building
• Learning technology
• Financial services
• Process improvement
• Adobe Acrobat
• Manufacturing management
• Office management
• Moving
• Conflict management
• ProCore
• Bartending
• Pest control
• Carpentry
• Driving
• Facilities maintenance experience within hospitality industry
• Restaurant experience
• Schematics
• Cleanroom
• Painting
• Color theory
• Google Docs
• Windows
• Contract management
• Operating systems
• ERP systems
• EHR systems
• Electrical systems
• Forklift
• Telecommunication
• Inventory
• Customer relationship management
• Project management
• Typing
• Warehouse experience
• Team development
• Supply chain management
• Oil change
• Presentation Skills
• Time management
• training
• Concrete finishing
• Hardscape
• Inventory Management
• Renovation
• Delivery driver experience
• Territory management
• Manufacturing company experience
• Healthcare onboarding training
• Microsoft Powerpoint
• Conducting staff training sessions as a store manager - Staff training sessions conducted as a store manager (11-20 sessions)
• Product demos
• Hotel experience
• Productivity software
• Factory
• Tree care
• Groundskeeping
• Guest services
• Word processing
• Compliance management
• Logistics
• SAP
• Cooking
• Excel data analysis
• Computer skills
• Maintenance management
• ISO 9001
• Clerical experience
• Writing skills
• Guest relations
• Facilities management
• Accounting and finance experience
• OneSite
• Custodial experience
• Recruitment and selection
• Yardi
• Teamwork
• Case management
• Cocktail experience
• Recreational therapy
• Cherry picker
• Construction management software
• Leadership
• Management
• Fast casual experience
• Computer Networking
• Hospitality
• LIHTC
• Cleaning (2 years)
• HR compliance
• Microsoft Excel
• Customer service
• Wireless sales
• Communication skills
• Organizational skills
Certifications and Licenses
Driver's License
Certified Bookkeeper
Loss Prevention Qualified
Scissor Lift Certification
TWIC Card
ASE Certification
EPA Type I
EPA Refrigeration Certification
Forklift Certification
OSHA 30
OSHA 10
EPA Certification
Certified Pool Operator
EPA Type II
Certified Apartment Manager
CMCA
Certified Dietary Manager
Registered Dietitian
Food Handler Certification
Certified Property Manager
HVAC Certification
ServSafe
CPR Certification
Certified Personal Trainer
Pallet Jack Certification
EPA Universal Certification
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