Operations & Guest Services Specialist

•Event support

•Operations support

•Front-facing operations

•Setup and breakdown

•Scheduling and coordination

•Customer service

•Guest services

SKILLS

A M Y

C R E S S

Detail-oriented operations and front-facing professional with 5+ years of experience supporting fast-paced environments in healthcare, hospitality, and administrative roles. Skilled in customer service, coordination, scheduling, and maintaining organized, welcoming spaces. Known for staying calm under pressure and supporting smooth operations during high-traffic and event-style settings. Currently pursuing Medical Assistant certification.

CONTACT

EDUCATION

Areas of Expertise

Event & Operations Support

Front Desk & Guest Services

Scheduling & Coordination

Facility & Room Readiness

Setup & Breakdown Assistance

Customer Service & Visitor Relations

Multitasking in High-Volume Environments

Team Collaboration & Communication

Attention to Detail

Time Management & Organization

Problem Solving

Administrative Support

June 2025 – September 2025

Managed daily office and front-facing operations

Coordinated client interactions, scheduling, and

administrative tasks

Maintained inventory, records, and overall organization of the workspace

Delivered consistent customer service and problem resolution AG STONE- ATLANTIC BEACH, F L

BUSINESS OFFICE MANAGER / BOOKKEEPER

EXPERIENCE

EXPERTISE

August 2023 – February 2025

Oversaw front-facing resident experience and daily operational readiness

Coordinated room setup, arrivals, and tours for prospective residents

Supported residents through engagement, communication, and problem-solving

Collaborated with multidisciplinary teams to ensure smooth daily operations

HIGH-SCHOOL DIPLOMA

THE FOUNDATION ACADEMY 2005

904-***-****

**********@*****.***

388 Royal Palms Dr. Atlantic

Beach, FL 32233

•Facility readiness

•Logistics

•Multitasking

•Team collaboration

•High-volume environment

•Problem-solving

•Time management

•Attention to detail

ASPIRE HEALTHCARE – JACKSONVILLE, F L

D I RECTOR OF PATIENT EXPERIENCE

ASPIRE HEALTHCARE – JACKSONVILLE, F L

ADMISSIONS CONCIERGE / FRONT DESK

RECEPTIONIST

December 2023 – December 2024

Greeted visitors and managed front desk operations Conducted tours and assisted with onboarding and

orientation

Coordinated room readiness and welcome materials

Managed phones, schedules, and visitor flow

Contact this candidate