Salesforce Developer/Administrator Profile Summary

Chaitanya Kamisetty Salesforce Developer / Administrator

Kalamazoo, MI +1-270-***-**** *******************@*****.*** LinkedIn SUMMARY

Salesforce Developer/Administrator with around 4 years of experience in configuring, customizing, and managing Salesforce CRM across Sales Cloud and Service Cloud environments. Strong expertise in user management, security controls, role hierarchies, permission sets, profiles, and sharing rules to ensure compliance and data security.

Skilled in building automation solutions using Flows, Validation Rules, Approval Processes, and Workflow Rules, streamlining lead management, opportunity tracking, and case escalation, resulting in improved productivity and reduced manual errors.

Proficient in developing reports, dashboards, and analytics (tabular, matrix, summary, and joined reports) to provide leadership with real- time visibility into KPIs, SLA compliance, and pipeline performance.

Experienced in data migration and management using Data Loader, Workbench, and Import Wizard with a track record of migrating 500,000+ records, performing deduplication, and maintaining 99%+ data accuracy across multiple orgs.

Hands-on knowledge of Apex, SOQL, and Lightning Web Components (LWC) for custom development and UI enhancements, ensuring scalable and user-friendly solutions when out-of-the-box features are insufficient.

Familiar with third-party integrations and AppExchange solutions, including DocuSign, Pardot, QuickBooks, and ticketing applications, enhancing Salesforce functionality and enabling connected workflows.

Experienced in Agile project delivery, sandbox refresh strategies, UAT coordination, and CI/CD processes, ensuring smooth deployments with minimal downtime.

Adept at end-user training, documentation, and change management, driving adoption, reducing support requests, and enabling self-service reporting for business users.

TECHNICAL SKILLS

Salesforce Platform Salesforce CRM (Sales, Service, Experience Cloud), Lightning Experience, AppExchange, App Builder, Record Types, Page Layouts, Compact Layouts, Global/Object Actions Security & Access Profiles, Permission Sets, Permission Set Groups, Role Hierarchy, Sharing Rules, Organization-Wide Defaults, Field-Level Security, Login/IP Restrictions

Automation Flow (Record-Triggered, Screen, Scheduled), Approval Processes, Validation Rules, Email Alerts, Assignment Rules, Escalation Rules

Reporting & Analytics Tableau, Reports (tabular/summary/matrix/joined), Dashboards, Row-Level Formulas, Report Subscriptions, Analytic Snapshots

Apex Development Apex Classes, Triggers, Test Classes, Async Apex (Batchable, Queueable, Scheduled, Future), Apex REST/SOAP, Callouts, Bulkification, Governor Limits optimization, Design Patterns Query Languages SOQL, SOSL

Lightning Development Lightning Web Components (LWC), Aura (maintenance), SLDS, JavaScript (ES6+), CSS Integrations REST/SOAP APIs, Named Credentials, External Services, Platform Events, Change Data Capture, Outbound Messages, OAuth 2.0, API error handling/retry patterns DevOps & CI/CD SFDX CLI, Source-Driven Development, Scratch Orgs, Sandboxes, Change Sets, Unlocked/Managed Packages

(awareness), Git/GitHub/GitLab, CI/CD (GitHub Actions/Jenkins/Azure DevOps), Static Code Analysis (PMD, ESLint)

Data Management Data Loader, Data Import Wizard, Workbench, Duplicate & Matching Rules, Data Validation, Backup/Restore practices, Sandbox Refresh Strategy

Administration & Ops User/License Management, Object/App Setup, Case Management, Knowledge, Email-to-Case, Web-to-Lead, Queues, Entitlements, SLAs, Omni-Channel (awareness) Sales Cloud (focus

areas)

Lead Management, Opportunity Stages, Forecasting (awareness), Territory Models (awareness) Tools & Utilities VS Code + Salesforce Extensions, Developer Console, Schema Builder, Apex Replay Debugger, Health Check, Optimizer, Postman/Insomnia

Legacy/Visualforce Visualforce Pages/Components, Apex Controllers, S-Controls, AJAX (maintenance and migration to LWC/Flows when applicable)

Databases SQL (MS SQL Server, Oracle, MySQL), PL/SQL (integration contexts), MS Access Web & Data Formats JavaScript, HTML, CSS, XML, JSON Operating Systems Windows 10/11, Windows Server, Linux (for CLI/CI pipelines) CERTIFICATIONS

Salesforce Certified Administrator

Salesforce Certified Platform

Developer I

EXPERIENCE

Salesforce Certified AI Associate

Salesforce Certified Agentforce

Specialist

Salesforce Certified Health Cloud

Accredited Professional

Cisco Systems, USA Dec 2024 - Current

Salesforce Administrator/Developer

Developed and optimized Apex classes and triggers to support lead routing, opportunity scoring, and approval workflows, improving automation efficiency by 35%.

Built and maintained Lightning Web Components (LWC) and Aura components, delivering responsive UIs that enhanced Sales and Service team productivity by 20%.

Designed and implemented record-triggered Flows, validation rules, and approval processes, reducing manual case handling and contract renewals cycle time by 25%.

Created and customized joined reports, dashboards, and Tableau visualizations for executive KPI tracking, pipeline forecasting, and SLA adherence, increasing data visibility across departments.

Designed and deployed Tableau CRM (Einstein Analytics) dashboards integrated with Salesforce objects, enabling Sales and Service teams to track KPIs such as lead conversion rates, case resolution times, and pipeline velocity in real time.

Integrated Salesforce with QuickBooks, DocuSign, and Marketo using REST APIs, MuleSoft, and external services, ensuring seamless customer and financial data synchronization.

Configured and monitored profiles, permission sets, OWDs, and sharing rules to enforce role-based access control, improving compliance with SOX and GDPR requirements.

Collaborated with cross-functional teams during Agile sprints for requirement gathering, UAT, and sprint reviews, reducing deployment rework by 15%.

Supported release management and CI/CD pipelines using SFDX CLI, GitHub, and sandbox strategy, minimizing deployment issues and achieving 98% successful releases.

Implemented case escalation rules, email alerts, and service automation for customer support teams, reducing resolution time by 18%.

Documented ER diagrams, data flow diagrams, and system design notes for new implementations, improving onboarding for new admins and developers.

CitiusTech, India Jan 2022 - Jun 2023

Salesforce Administrator

Customized page layouts, record types, compact layouts, and Lightning pages for Sales, Service, and Marketing teams, reducing navigation complexity and improving user efficiency by 20%.

Designed and implemented record-triggered Flows, validation rules, and approval processes to enforce data entry standards during lead conversion, decreasing manual errors by 25%.

Built and maintained 15+ executive dashboards and 40+ reports (matrix, summary, and joined) to track pipeline health, lead-to-opportunity conversion, campaign ROI, and SLA compliance.

Collaborated with business leads to map KPIs into Salesforce reports, providing leadership with visibility into sales and service metrics and improving decision-making cycles.

Developed cross-platform Tableau dashboards by blending Salesforce CRM data with external ERP and marketing datasets, improving executive reporting accuracy and providing a 360 customer view.

Automated data extraction from Salesforce to Tableau using SOQL queries and scheduled refresh processes, reducing manual reporting effort by 35% and ensuring decision-makers had access to up-to-date metrics.

Configured role hierarchies, permission sets, and sharing rules for 1500+ users, strengthening system security and aligning with healthcare client audit requirements.

Integrated Pardot campaigns with Salesforce CRM, automating segmentation of leads and syncing campaign member data into dashboards, improving marketing attribution accuracy.

Automated opportunity stage tracking, renewals, and escalation rules using Flow Builder, reducing approval delays by 30%.

Led data migration and cleansing efforts, reconciling over 100,000 records across legacy systems, ensuring clean and reliable data within Salesforce.

Participated in UAT, regression testing, and deployment activities across multiple sandboxes, ensuring defect-free releases and minimal disruption in production environments.

Provided end-user training sessions, knowledge base articles, and process documentation, improving adoption and reducing support tickets by 22%.

Mphasis, India Aug 2020 - Dec 2021

Salesforce Administrator

Configured workflow rules, record-triggered flows, approval processes, and assignment rules to automate case routing and task assignment, streamlining customer service operations for 1000+ users.

Migrated 500,000+ customer records from legacy CRM systems into Salesforce using Data Loader and Workbench, achieving 79% data accuracy during migration.

Executed data deduplication, cleansing, and validation for 25,000+ records, improving lead and contact accuracy and reducing redundancy by 20%.

Designed and deployed 20+ reusable report types, joined reports, and dynamic dashboards to track KPIs across sales, support, and compliance teams.

Developed case escalation flows, SLA tracking rules, and automated email alerts, which reduced overdue cases by 18%.

Installed and configured AppExchange apps (document generation, ticket tracking, and integration connectors), expanding Salesforce functionality without additional custom code.

Managed sandbox refresh strategy, UAT sessions, and defect resolution, ensuring smooth feature rollouts into production environments.

Supported user onboarding, profile/permission management, license allocation, and daily administration tasks, ensuring seamless system access for all business units.

Authored process documentation, BRDs, and user guides, improving transparency and enabling faster onboarding of new Salesforce admins.

Collaborated with business users to gather requirements for custom workflows and automation enhancements, aligning Salesforce functionality with evolving business processes.

EDUCATION

Master’s in Information Systems Murray State University, Murray, KY May 2025 Bachelor's in Computer Science and Engineering QIS College of Engineering and Technology, India June 2021

Contact this candidate