Customer-Focused Administrative & Marketing Support Specialist
Resume:
Casandra Carter
Williamsburg, VA *****
**********@*****.***
Professional Summary
Versatile and customer-focused professional with experience in customer service, administrative support, and marketing assistance. Skilled in managing client interactions, coordinating daily operations, and supporting marketing initiatives to improve brand visibility and customer satisfaction. Known for strong communication skills, attention to detail, and the ability to multitask effectively in fast-paced environments while contributing to team and organizational success. Authorized to work in the US for any employer
Willing to relocate to: Newport News, VA
Work Experience
Tour Desk Agent and Gift Room Manager
Westgate Resorts-Williamsburg, VA
March 2017 to Present
Tour Desk Agent
March 2017 – November 2017
• Checked in guests for scheduled timeshare presentations
• Verified guest qualifications and ensured compliance with presentation requirements
• Provided professional, courteous service to maintain a positive guest experience Marketing Gift Room Manager
November 2017 – Present
• Manage daily operations of the gift room, including supervising staff and providing exceptional service to guests
• Handle cash transactions accurately and maintain financial accountability
• Oversee inventory management, stocking, and reconciliation
• Professionally address guest inquiries, phone calls, and customer complaints
• Maintain organized filing systems and complete administrative paperwork
• Ensure a positive customer experience while supporting marketing and sales objectives Sales Administrative Assistant
January 2022 – December 2022
• Supported sales managers and sales representatives with timeshare inventory coordination
• Processed sales paperwork accurately and efficiently
• Handled and processed client payments in accordance with company policies
• Assisted with administrative tasks to ensure smooth daily sales
• Data Entry
operations. Customer Service and Administrative Support
Westgate Resorts
March 2017 to Present
Key Skills
• Cash handling and financial accountability
• Inventory management and control
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Customer service and client relations
• Professional email and telephone communication
• Document filing and records management
• Report generation and data tracking
• Coordination across multiple offices and departments Cashier/Sales Associate
Home Depot
February 2016 to January 2017
• Cashier
• Paint department
• Customer service
• Cash handling
• Inventory
Real Estate Sales Agent
Abbitt Realty-Gloucester Point, VA
April 2015 to April 2016
• Sales consultant
•Leads
• Salesperson
• Customer service
Cashier/Customer Service
The Fresh Market-Williamsburg, VA
August 2013 to April 2014
Strived to over achieve the satisfactory of the customers experience Hostess
Rivers Inn Restaurant-Gloucester, VA
June 2012 to August 2012
Cashier
Office Supply of Gloucester
February 2010 to May 2011
• Stock
• Customer Service
• Cashier
Education
High school diploma
Gloucester High School-Gloucester, VA
Skills
• Cold calling
• Technical support
• Customer inquiry handling
• Data analysis skills
• Microsoft Teams
• Customer relationship management
• Office experience
• AI
• Documentation review
• Host/Hostess
• Mobile devices
• Managing customer accounts
• Customer retention
• Customer service
• Teamwork
• Writing skills
• Proofreading
• Customer support
• Attention to detail
• Maintenance
• Relationship management
• Computer literacy
• Microsoft Word
• Multitasking
• Supervising Experience
• Client interaction via phone calls
• POS
• Guest services
• Social media advertising
• Maintaining an organized workspace
• Clerical experience
• Organizational skills
• Phone etiquette
• Computer operation
• Computer skills
• Website management
• Grammar Experience
• Microsoft Excel
• File organization
• Website maintenance
• Calendar management
• iOS
• Windows
• Appointment scheduling
• Manager
• Google Workspace
• Research
• Front Desk
• Microsoft Office
• Google Drive
• Client email correspondence
• English
• Time management
• Inventory control
• Leadership
• Administrative experience
• Typing
• Cross-functional collaboration
• Cashiering
• Filing
• Marketing
• Cash Handling
• Resort
• Sales
• Technical Proficiency
• Project management
• Conflict management
• Cross-functional communication
• Hotel experience
• Word processing
• Executive administrative support
• Data entry
• Phone communication
• Microsoft Outlook
• POS systems
• Microsoft PowerPoint
• Office management - Office management experience (6-10 years)
• Google Calendar
• Digital marketing
• Multi-line phone systems
• Active listening
• Task prioritization
• Team training
• Guest relations
• Presentation Skills
• Consulting experience
• Communication Skills
• Content creation
• Sales administration
• Customer relationship building
• Interpersonal skills
Languages
• English
Certifications and Licenses
Driver's License
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