Sales, Security, and Operations Leader

Ellis Isom

Phoenix, AZ *****

*********@*****.*** 623-***-****

Professional Summary

Results driven and well qualified professional with over a decade of experience spanning sales, client relations, and security management. Proven ability to lead teams, build strong client relationships, and deliver practical solutions to operational and regulatory challenges. Recognized for exceeding performance goals, enhancing organizational efficiency, and demonstrating strong leadership and communication skills. Professional Experience

Site Supervisor

Sun State Security – Phoenix, AZ July 2024 – Present

• Supervise a team of 30 security personnel across multiple client sites, ensuring compliance with policies and site specific procedures.

• Manage scheduling, training, and daily operational oversight to maintain performance and coverage.

• Act as liaison between clients and management, resolving issues and ensuring high service standards.

• Conduct routine site inspections, incident reports, and safety audits to improve security operations. Security Guard

Lionheart Security – Phoenix, AZ April 2024 – July 2024

• Provided physical security and access control for commercial properties.

• Monitored surveillance systems and conducted regular site patrols to ensure safety and compliance.

• Reported incidents, maintained logs, and supported emergency response coordination.

• Ensured professional conduct and adherence to client specific security protocols. Senior Sales Consultant

Safety Services Company – Tempe, AZ June 2016 – April 2024

• Consistently exceeded annual sales goals: 2016 – 205% ($1.2M), 2017 – 171% ($1.25M), 2018 – 224% ($1.7M), 2019 – 150% ($1.1M).

• Managed a portfolio of 16,000+ clients in construction and general industry.

• Advised on OSHA compliance, safety programs, and employee training requirements.

• Delivered risk management and safety education solutions to enhance client operations. Loan Consultant

Iconic Results – Phoenix, AZ 2014 – 2016

• Achieved 186% of sales goals in 2015, averaging 28 loan transfers per month.

• Assisted veterans and consumers in refinancing existing home loans.

• Provided personalized financial guidance to improve loan terms and affordability. Customer Service Representative

Enterprise Recovery Systems – Tempe, AZ 2012 – 2014

• Supported students seeking financial aid and account assistance.

• Managed high call volumes (60–100 daily) while maintaining confidentiality and professionalism.

• Processed sensitive client data accurately and securely. Warehouse Associate

Precision Air Conditioning – Momence, IL 2010 – 2012

• Inspected, packaged, and shipped HVAC products in compliance with quality standards. Education

High School Diploma

St. Anne Community High School – St. Anne, IL

Graduated May 2004

Skills

• Security Operations

• Team Leadership

• Scheduling & Training

• Client & Vendor Relations

• Account Management

• Risk Management

• Sales & Business Development

• OSHA Compliance

• B2B Sales

• CRM Systems (Salesforce)

• Communication

• Relationship Management

Assessments

• Sales Skills: Proficient – Influencing and Negotiating with Customers (March 2022)

• Customer Service: Familiar – Identifying and Resolving Common Customer Issues (March 2022)

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