Admin/clerical
Resume:
CONTACT **********.***.**@*****.***
Jonesboro, 72405, AR
SUMMARY Dynamic Administrative Assistant with over 6 years of diverse experience in customer service and office support roles. Proficient in managing customer inquiries, processing documentation accurately, and leveraging CRM software to streamline operations. Successfully resolved customer issues and maintained high satisfaction levels through effective communication. Possess a strong attention to detail and organizational skills, ready to contribute to enhancing the administrative efficiency of any organization.
WORK EXPERIENCE
Remote
06/2023 – 01/2024
Technical Support Agent
Transcom Inc.
Delivered technical support to customers through phone, email, and chat, effectively troubleshooting software and hardware issues. Guided customers in setting up new accounts, configuring devices, and installing software applications remotely.
Recorded all customer interactions and solutions in a CRM system for accurate tracking of issues and resolutions.
Provided detailed step-by-step instructions on troubleshooting common software errors and performing basic maintenance tasks. Maintained professionalism and empathy while assisting customers experiencing technical difficulties.
Collaborated with the tier 1 support team to escalate complex issues, ensuring timely resolution.
Diagnosed hardware and software problems for a diverse range of products, including computers, printers, routers, and mobile devices. Showcased expertise in resolving network connectivity issues by analyzing logs and conducting remote diagnostics.
Assisted customers with configuring software applications and resolving compatibility issues.
Documented customer interactions meticulously in the ticketing system for future reference.
Collaborated with cross-functional teams to identify recurring technical issues, providing valuable feedback for product improvement. Monitored service level agreements (SLAs) to ensure prompt response times and achievement of issue resolution targets.
Provided specialized technical and software support for Apple devices. Brittani Roberts
Administrative Assistant
Jonesboro
10/2022 – 12/2022
Insurance Specialist
UnitedHealthcare
Processed insurance claims for clients meticulously, ensuring accuracy and compliance with company policies.
Reviewed insurance applications and documents for thoroughness and adherence to underwriting guidelines.
Advised clients on selecting suitable insurance coverage based on their needs and budget.
Delivered excellent customer service by responding promptly to client inquiries and resolving issues effectively.
Maintained extensive knowledge regarding various insurance products, industry trends, and regulatory changes.
Conducted comprehensive investigations into potential fraudulent claims, collaborating closely with law enforcement agencies as necessary. Cultivated strong relationships with insurance carriers to negotiate favorable terms for clients' policies.
Generated detailed reports on claim settlements, including payment amounts, deductibles, and coverage limits.
Jonesboro
06/2021 – 12/2021
Sales Representative
Williams-Sonoma
Partnered with cross-functional teams to deliver tailored solutions for clients' unique needs.
Ensured exceptional customer service throughout the sales process, driving high levels of customer satisfaction.
Leveraged CRM software to track leads, manage accounts, and analyze sales data for informed decision-making.
Crafted persuasive sales proposals that effectively articulated value propositions and addressed clients' pain points.
Collaborated with the marketing team to create engaging marketing materials, such as brochures, case studies, and white papers. Paragould
05/2020 – 07/2020
CSR - Customer Service Representative
Teleflora
Processed customer orders with accuracy and efficiency to ensure timely delivery.
Managed a high volume of incoming customer inquiries through phone and email, providing prompt and satisfactory resolutions. Guided customers in selecting appropriate products based on their needs and preferences.
Resolved escalated customer complaints by actively listening, empathizing, and identifying suitable solutions.
Jonesboro
07/2019 – 10/2019
US Census Bureau Enumerator
UNITED STATES DEPARTMENT OF COMMERCE - U.S. CENSUS BUREAU
Efficiently managed time to cover assigned territory within designated working hours.
Met daily and weekly quotas while navigating the designated territory within specified timeframes.
Brookland
06/2018 – 05/2019
Lead Teacher, Pre-Kindergarten
Kidz R Us
Developed and executed age-appropriate curriculum for pre-K students, incorporating hands-on activities and interactive learning experiences. Established positive relationships with parents through regular communication, conferences, and progress reports.
Implemented effective behavior management strategies to enhance the classroom environment and promote social-emotional development. Collaborated with fellow lead teachers to align curriculum goals across grade levels, ensuring instructional continuity.
Participated in professional development workshops and conferences to remain current on best practices in early childhood education. Jonesboro
06/2015 – 06/2016
Dietary Aid
Encompass Rehabilitation Hospital
Assisted in meal preparation and delivery to patients, ensuring compliance with dietary restrictions and preferences.
Maintained cleanliness and organization of the kitchen area, including washing dishes and sanitizing surfaces.
Monitored food inventory levels and coordinated with suppliers to ensure timely ingredient delivery.
Provided exceptional customer service by addressing patient inquiries regarding menu options and accommodating special requests. Adhered to proper food handling procedures to maintain safety standards and prevent cross-contamination.
Jonesboro
06/2012 – 09/2013
Cashier and Customer Service
Sears Holdings Corporation
Maintained a clean and organized checkout area, fostering a positive shopping experience for customers.
Operated the cash register and managed cash transactions with precision, achieving 100% accuracy in daily sales balancing.
Assisted with inventory management by monitoring stock levels and notifying management when products required replenishment.
Collaborated with team members to ensure smooth operations during peak hours, effectively managing customer queues.
Demonstrated excellent problem-solving skills by quickly addressing issues related to pricing discrepancies or product availability. Trained new cashiers on proper cash handling procedures and exceptional customer service practices.
Jonesboro
02/2012 – 07/2013
Housekeeping Supervisor
St. Bernards Hospital
Collaborated with departments such as front desk and maintenance to coordinate guest requests and room readiness.
Managed inventory of cleaning supplies and equipment, ensuring sufficient stock levels while minimizing waste.
Ensured compliance with health regulations regarding sanitation practices throughout the hospital premises.
Partnered with the laundry department to ensure timely delivery of clean linens for patient use.
Navarre
03/2010 – 07/2011
Hostess/Cashier
Cocodries
Greeted and seated guests promptly, creating a positive first impression. Managed guest flow efficiently during peak hours to minimize wait times. Assisted in maintaining cleanliness and organization of the dining area, including clearing tables and resetting them for new guests. Collaborated with servers and kitchen staff to facilitate smooth communication and timely service.
Provided outstanding customer service by professionally addressing guest inquiries and concerns.
Maintained knowledge of daily specials, menu items, and restaurant promotions to assist guests effectively.
Contributed as part of a team to cultivate a welcoming atmosphere for all patrons.
Coordinated reservations and managed seating arrangements for large parties or special events.
Jonesboro
03/2010 – 04/2011
Cashier and Customer Service
Khol's
Delivered exceptional customer service by greeting customers, answering inquiries, and resolving complaints promptly.
Maintained a clean and organized checkout area, enhancing the shopping experience for customers.
Cultivated strong relationships with regular customers through personalized interactions and attention to their preferences.
Assisted with inventory management by monitoring stock levels and notifying management when products needed replenishment.
Collaborated with team members to ensure efficient operations during peak hours, effectively managing customer queues.
Demonstrated problem-solving skills by quickly resolving issues related to pricing discrepancies or product availability.
Trained new cashiers on cash handling procedures and delivering excellent customer service.
Navarre
08/2010 – 01/2011
Cashier/Stocker
Tom Thumb
Provided outstanding customer service to gas station patrons, ensuring a rewarding experience.
Operated the cash register and accurately processed transactions for fuel, food, and merchandise purchases.
Conducted regular inspections of the gas station premises to uphold cleanliness and safety standards.
Managed inventory of convenience store items, including snacks, beverages, and automotive supplies.
Assisted in receiving deliveries and restocking shelves with merchandise according to established procedures.
Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customers.
Handled inquiries related to products, services, or general gas station information.
Safely managed hazardous materials such as gasoline in compliance with industry regulations.
Navarre
02/2009 – 06/2010
Escalation Specialist
AEI
Provided excellent customer service by promptly addressing customer inquiries, complaints, and issues.
Utilized CRM software to document customer interactions, creating comprehensive records for future reference.
Demonstrated strong product knowledge to accurately respond to questions and provide information.
Collaborated with cross-functional teams including sales, technical support, and billing departments to resolve complex issues. Consistently achieved or exceeded performance metrics such as average handle time (AHT), first call resolution (FCR), and customer satisfaction scores (CSAT).
Managed irate customers effectively by actively listening, empathizing with their concerns, and identifying appropriate resolutions. Guided customers through troubleshooting technical problems over the phone, providing step-by-step solutions.
EDUCATION
Remote
2008 – 2009
High School
Pennfoster
SKILLS Technical support Operating systems
macOS IT
Software troubleshooting Computer skills
Windows Microsoft Office
VPN Computer networking
Computer hardware ServiceNow
Help desk Communication skills
Time management Analysis skills
Customer service Personnel Actions
File Management Process Improvement
Talent Acquisition Asset Management
Relationship Management Logistics
Independent Employee Relations
Training Development
CERTIFICATES First Aid for Severe Bleeding
2019
Adult and Pediatric First Aid/CPR/AED
2019
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