Versatile Salon Operations & Guest Services Leader
Resume:
Valnecia Fluker
Graysville, AL *****
*********@*****.***
Professional Summary
#readytowork
Willing to relocate to: Birmingham, AL - Hoover, AL - Bessemer, AL Authorized to work in the US for any employer
Work Experience
Salon Manager
Jcpenny-Hoover, AL
December 2024 to Present
• Managed all aspects of salon operations, including staff management, customer service, and inventory control
• Maintained a clean and organized salon environment, ensuring compliance with health and safety regulations
• Managed the financial aspects of the business, including budgeting, payroll processing, invoicing, and expense tracking
• Handled customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction were maintained
Night Auditor/Front Desk Clerk
La Quinta Inns & Suites-Hoover, AL
February 2020 to Present
Pull registration cards on guest that have checked out . file them at night .End of the month re-file them in Alphabetical order.check-guest in /out through out the night . secure the hotel floors(walk through)send statistics report and shift report to all business partners. Drop money in safe and prepare for next shift to come in. Pre-check their arrivals and help them out by assigning their rooms if there available. Stylist
Sport Clips-Hoover, AL
July 2023 to September 2024
• Provided exceptional hairstyling services to clients, ensuring their satisfaction and repeat business
• Consulted with clients to understand their desired hairstyle, offering professional advice based on their hair type and face shape
• Stayed up-to-date with the latest trends and techniques in hairstyling through continuous education and training
• Managed a diverse clientele base, catering to various hair textures, lengths, and styles
• Maintained a clean work area at all times to ensure a safe and hygienic environment for both staff members and clients
Manager
The Guys Place A Hair Salon for Men – North Carolina-Pelham, AL January 2021 to June 2024
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Achieved XX% increase in sales through effective staff training and motivation
• Managed daily operations, including scheduling, inventory management, and customer service
• Developed and implemented strategies to improve productivity and streamline processes Manager / Great Clips
Yes-Homewood, AL
March 2015 to January 2020
Breaking record sales.. Customer count goals weekly/ monthly..customer service + Night Auditor
Holiday Inn-Birmingham, AL
May 2010 to January 2013
Front desk overnight. Customer service
Education
12th high schools
Skills
• Typing
• Microsoft Excel
• Client services
• Shift management (10+ years)
• Microsoft Word (10+ years)
• CSR (10+ years)
• Accounts Receivable
• Basic math (10+ years)
• Inventory Control
• Microsoft Outlook
• Cooking
• Lending
• Sales management (10+ years)
• Front Desk (3 years)
• Organizational skills
• Continuous improvement
• Time management
• Bookkeeping
• Administrative Experience
• Hospitality (10+ years)
• Retail management (10+ years)
• Care plans
• Team management (10+ years)
• Medication administration
• Quality systems
• Appointment scheduling
• Customer Service (10+ years)
• Guest Services
• Management (10+ years)
• Clerical experience (10+ years)
• Customer Care (10+ years)
• Hair Styling (10+ years)
• Office Management (10+ years)
• Assembly
• POS (10+ years)
• Guest relations
• Personal Assistant Experience
• Shipping & receiving (3 years)
• Assistant manager experience (10+ years)
• Supervising experience (10+ years)
• Retail math (10+ years)
• Data entry
• Sanitation
• Customer Support (10+ years)
• Phone etiquette
• Retail Sales
• English
• CRM software
• Office Experience
• Communication skills
• Word processing
• Home health
• Product development
• Documentation review
• Cash register
• Night audit
• Hotel experience
• Store management (10+ years)
• Merchandising (10+ years)
• Cleaning
Languages
• English
Certifications and Licenses
Cosmetology licenses
March 2014 to March 2020
Cosmetology License
Driver's License
Additional Information
I have worked in customer service for over 15years now. And I'm very dependable . I'm a people person that strives for customer satisfaction at all times.
Contact this candidate