Salesforce Developer with 4+ Years of Experience

Priyanka Kakani

Salesforce Developer

**************@*****.*** +1-832-***-**** Melissa, Texas-75454 LinkedIn Summary

Salesforce Developer with over 4 years of experience in Salesforce development and administration, specializing in Apex, Lightning Web Components (LWC), Visualforce, and Flows across Sales, Service, and Marketing Clouds. Skilled in REST/SOAP integrations, CI/CD automation (SFDX, Jenkins), and data management using Data Loader and ETL tools. Experienced in implementing robust security models with Profiles, Permission Sets, and Role Hierarchies, ensuring compliance with GDPR and HIPAA. Adept at building scalable, automated, and data-driven Salesforce solutions that enhance business productivity and decision-making within Agile/Scrum environments. Skills

Salesforce Platform: Apex Classes & Triggers, Lightning Web Components (LWC), Visualforce, SOQL, SOSL, Flows, Process Builder, Validation Rules, Approval Processes, Custom Objects, Reports & Dashboards, Dynamic Forms

Cloud Expertise: Sales Cloud, Service Cloud, Experience Cloud, Platform App Builder, Salesforce Mobile App Integrations & APIs: REST & SOAP APIs, Salesforce Connect, External Services, MuleSoft, Postman, Web Services Integration, OAuth 2.0, Email-to-Case, Web-to-Case, Third-Party Integrations (Slack, Jira, DocuSign) DevOps & Deployment: Salesforce CLI (SFDX), Git, Jenkins, Bitbucket, Copado, CI/CD Pipelines, Change Sets, ANT Migration Tool, Sandbox Management

Data Management: Data Loader, Import Wizard, ETL Tools, Data Modeling, Duplicate Management, Data Validation, Data Cleansing, Data Migration (50K+ Records) Security & Compliance: Profiles, Permission Sets, Role Hierarchies, Field-Level Security, Sharing Rules, Shield Encryption, Audit Trails, GDPR & HIPAA Awareness

Testing & Quality: Apex Test Classes, Code Coverage ( 85%), Debug Logs, Static Code Analysis, Peer Code Reviews, Regression Testing

Tools & Environments: VS Code, Salesforce Developer Console, Workbench, Postman, JIRA, Confluence, Slack, Microsoft Office Suite

Methodologies: Agile, Scrum, SDLC, Sprint Planning, User Story Grooming, Continuous Improvement Professional Experience

Salesforce Developer

Dell Technologies

Feb 2025 – Present Remote, USA

•Architected and maintained a scalable Salesforce ecosystem supporting 500+ global users across Sales, Service, and Experience Clouds, ensuring 99.9% uptime and adherence to Agile/Scrum delivery principles.

•Developed robust Apex Classes, Triggers, and Lightning Web Components (LWC) to implement complex business logic and enhance user experience, achieving 40% faster performance compared to legacy Visualforce pages.

•Implemented security models using Profiles, Permission Sets, Role Hierarchies, Shield Encryption, and Sharing Rules, ensuring GDPR & HIPAA compliance and maintaining zero audit violations.

•Engineered automation frameworks with Flows, Process Builder, Validation Rules, and Approval Processes, streamlining request approvals and reducing manual processing time by 35%.

•Integrated Salesforce with external enterprise systems using REST & SOAP APIs, MuleSoft, Salesforce Connect, and OAuth 2.0, enabling seamless data synchronization with tools like Slack, Jira, and DocuSign.

•Managed DevOps pipelines utilizing Salesforce CLI (SFDX), Git, Jenkins, and Copado, executing CI/CD deployments via Change Sets and ANT Migration Tool for multiple sandbox environments.

•Designed and executed large-scale data migration projects (50K+ records) using Data Loader, ETL tools, and Data Modeling best practices, improving CRM data quality and integrity by 30%.

•Wrote comprehensive Apex Test Classes ensuring 85%+ code coverage, conducted static code analysis, debug log reviews, and peer code audits to maintain high-quality, production-ready releases. Salesforce Developer

Tata consultancy services

Apr 2021 – Jan 2023 Hyderabad, India

•Engineered a real-time Event-Driven Architecture using Platform Events and Change Data Capture to synchronize critical data across integrated systems, improving data accuracy by 35%.

•Developed robust integration solutions by implementing Apex REST Services and utilizing SOQL/SOSL queries for data retrieval and manipulation, which reduced manual data handling by 50%.

•Designed and built reusable, dynamic Lightning Web Components (LWC) and Visualforce pages with custom properties, decreasing front-end development time for new features by 25%.

•Implemented enterprise-level Omni-Channel Routing within Service Cloud to automate customer service case allocation, achieving 95% SLA compliance.

•Optimized backend performance by deploying scheduled tasks using Apex Scheduler and Queueable Apex for nightly data processing, resulting in a 40% reduction in processing errors.

•Spearheaded an automation initiative using Record-Triggered Flows with complex conditional logic to decommission outdated Workflow Rules and Process Builder, reducing overall system complexity by 20%.

•Maintained code quality by conducting Peer Code Reviews, enforcing coding best practices, and leveraging Static Code Analysis tools, cutting production defects by 35%.

•Utilized Salesforce CLI (SFDX), Git, and Jenkins to automate post-deployment Regression Testing as part of the CI/CD Pipeline, cutting QA cycles by 50% and supporting Agile/Scrum methodologies. Salesforce Developer

DXC Technologies

Jun 2019 – Mar 2021 Hyderabad, India

•Engineered customized Salesforce applications utilizing Apex Classes & Triggers, Visualforce, and early Lightning Web Components (LWC) to automate core business logic, reducing manual work by 40% for 150 or more users.

•Designed complex declarative solutions using Flows, Process Builder, Validation Rules, and Approval Processes to fully streamline the critical lead-to-opportunity conversion pipeline, cutting processing time by 30%.

•Architected and optimized secure REST and SOAP API integrations between Sales Cloud and external ERP systems, leveraging Postman for testing and enabling real-time data synchronization with a 25% improvement in data accuracy.

•Built high-impact Custom Objects, Lightning Pages, and detailed Reports & Dashboards for Sales and Service teams, significantly improving reporting visibility and accelerating decision-making speed by 50%.

•Led a major Data Migration project for 50,000 or more records utilizing the Data Loader and ETL Tools, ensuring 99.9% data accuracy and achieving zero downtime during the cutover.

•Implemented the comprehensive Salesforce Security Model using Role Hierarchies, Profiles, Permission Sets, and Field-Level Security to enforce access control and meet enterprise compliance standards.

•Ensured deployment quality by developing robust Apex Test Classes (maintaining over 85% code coverage) and managing releases through Change Sets and the ANT Migration Tool within an Agile/SDLC methodology. Projects

Enterprise-Level Sales Automation Platform

•Developed an end-to-end sales automation solution leveraging Apex, Lightning Web Components (LWC), Flows, and Process Builder to streamline lead-to-opportunity processes across Sales Cloud. Integrated Salesforce with ERP and Marketing Cloud through REST APIs, implemented CI/CD deployments using SFDX and Jenkins, and delivered a scalable, secure, and data-driven platform for global sales operations. Customer Support Case Management System

•Designed and implemented a unified case management platform in Salesforce Service Cloud using Apex Triggers, Flows, and Lightning Components. Integrated Email-to-Case and Chatbot APIs, automated case routing via Omni-Channel configuration, and developed intuitive agent interfaces with real-time data visibility— enhancing operational efficiency and ensuring seamless cross-channel support management within a secure, compliant environment.

Marketing Campaign ROI Tracker

•Developed a marketing analytics framework in Salesforce Marketing Cloud and Sales Cloud to unify campaign data using Apex Scheduled Jobs, REST API integrations, and External Services. Designed dynamic dashboards and Lightning Components for campaign performance insights, while implementing a robust security model with Profiles and Permission Sets to control data visibility and ensure compliance within Agile CI/CD environments.

Education

Master’s Degree in Information Systems

Wilmington University

Apr 2023 – Dec 2024 Delaware

Bachelor's in Electronics Engineering

Jawaharlal Nehru Technological University

Jul 2016 – Jul 2020 Kakinada

Certificates

Salesforce Certified Platform

App Builder

Salesforce Certified Platform

Developer I

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