Client Relations & Reprographics Specialist

Sofia Rosario

Work Experience:

RR Donnelley/Moelis & Co., New York, NY

Office Services Associate April 2022 – Dec 2025

• Responsible for coordinating high volume of reprographics/print requests.

• Built and maintained strong client relationships.

•Performed quality assurance and made suggestions/upgrades to client materials as needed.

•Setup delivery/courier services for client materials and ensured they were packaged to maintain confidentiality.

Forrest Solutions, New York, NY

Client Relations Manager Feb 2019 – Feb 2022

• Primary point of contact for clients, ensuring satisfaction through prompt resolution of inquiries.

• Coordinate with vendors and Facility Team to setup conferences/meetings, including A/V, and catering.

• Maintain communication with team members and clients in a proactive manner to manage client

expectations.

• Create and maintain training materials for team members and annual internship programs.

Canon/Stifel Financial, New York, NY

Reprographics Supervisor Nov 2015 – Feb 2019

• Managed high-volume document production for clients while maintaining confidentiality.

• Assigned tasks to operators and maintained workflow schedules efficiently.

• Interacted with executive staff to enhance marketing materials and provided feedback as well as quality

assurance.

• Handled client communications and project deadlines based on priority.

Morgan Stanley, New York, NY

Reprographics Associate/Operator Jul 2007 – Nov 2015

•Created and reviewed client pitch books and meeting material for internal and external meetings.

•Maintained daily workflow records and performed quality assurance to ensure accuracy and presentation.

•Handled materials for weekly conferences with confidentiality and resolved job-related issues.

•Assisted in operational improvements and training material to maintain department coordination.

Lehman Brothers, New York, NY

Administrative Assistant/Intake Specialist Mar 2005 – Jun 2007

• Provided general administrative support to IBD team in a fast-paced environment.

•Responsible for calendar management, travel arrangements, and expense reports for MD’s.

• Prioritized tasks based on urgency and maintained effective communication that streamlined the process.

• Handled inquiries and resolved workflow issues efficiently as they occurred.

Skills/Certifications:

• Proficient in Microsoft Office Suite

• Fluent in English and Spanish

• Strong written and verbal communication skills

• NYC TLC Driver License – New York City Taxi and Limousine Commission, January 2023

EDUCATION

Interboro Institute – A.A. in Business Administration and Management (In Progress)

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