Compassionate Social Worker and Property Manager

Michelle Kitosi

**** ******* *****, ************* **. 30044

301-***-**** – Mobile

************@*****.***

EDUCATION:

Certificate: Public Relations

University of Maryland University College, Adelphi, MD

Bachelor of Science - Concentration: Social Work December 1998

Morgan State University, Baltimore Maryland

SKILLS:

Computer: Microsoft Office Applications, Dream weaver, Quark, Microsoft Publisher, SAS Applications.

PROFESSIONAL EXPERIENCE:

Mecca Inc.

February 2014 – Present

Property Manager – Atlanta GA.

Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals. Attracts tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units. Contracts with tenants by negotiating leases; collecting security deposit.

Accomplishes financial objectives by collecting rents; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and completing repairs; planning renovations; contracting with landscaping and snow removal services

Maintains building systems by contracting for maintenance services, supervising repairs.

Secures property by contracting with security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies.

Enforces occupancy policies and procedures by confronting violators. Prepares reports by collecting, analyzing, and summarizing data and trends. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Occupational Development Center

January 2007 – December 2013

Employment Specialist – Bloomington, IL

Provided direct vocational services to developmentally disabled individuals. Help clients set realistic habilitation, vocational, personal and social goals. Develop individualized service plans utilizing evaluation and assessment tools

Writes progress reports, staffing, intakes, assessments and other pertinent reports as required

Creates and updates computer database client files by recording each contact made with clients and families and maintains records required for follow-up; Keeps current files of social services available to area residents and provides information about how to obtain the services in addition to arranging services with providers as required by case plans; Develops client assistance plans after a need assessment oral interview and verifies their eligibility documents; Assists clients with completing written applications for social services; Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.

National Institute of Health – Federal Government

October 2004 – December 28, 2007 – I relocated to Bloomington IL.

Financial Analyst – Bethesda, MD

Perform quality assurance analysis on construction related documents to ensure accuracy. Review and analyze construction documents to compile key information into a spreadsheet. Research, analyze, and reconcile discrepancies found in all projects under Capitol Management. Exercise problem-solving skills and keep management abreast of expiring funds. Conducted internal audits on the Division of Capitol Projects

General Services Administration – Federal Government October 2001 – October 2004

Budget Analyst – Washington, DC

Researched property for accuracy, completeness, consistency and conformity to GSA PBS’s policies

Identify and plan for projected expansion requirements and ensure project accuracy and timeliness of budget submission. Prepared revenue and expense analysis on leased and government owned building. Kept management abreast on budgetary and finance issues and steps taken to resolve. Assisted in the development and review of regional rent estimates to provide agencies ample time to budget for fiscal year. Answer incoming calls from clients regarding billing issues as well as prepared correspondence to requests.

CVS Pharmacy

January 2001 – October 2001

Assistant Manager – Washington, DC

Prepared timecards, assigning work schedules, prepared cash drawers, reconciling files and making bank deposits

Inventory quality and control as well as displays and pricing. Interviewed, hired and trained new employees

Communicated extensively with the general public and handled customer complaints

Enterprise Rent-a Car

February 1998 – January 2001

Manger Trainee – Washington, DC

Setup and maintained customer accounts. Responsible for providing rental cars to displaced customers and sell vehicle protection. Collecting and posting funds to computerized general ledger. Automated invoicing and direct billing to clients

Child Specialist – Foster Care January 1994 – February 1998

Case Worker Intern, Washington, DC

Interviews clients to determine their needs and refers them appropriate community agencies and services

Monitor interagency coordination of child’s travel arrangements to foster care, facilitating communication between involved parties as needed. Provide technical assistance to foster care affiliate caseworkers and supervisors as needed, ensuring services are provided according to recognized child welfare standards. Implement and monitor specific programs and services in an effort to reach the mutual goals and objectives of the service plan as well as maintains accurate client records in accordance with the requirements of the agency and regulating bodies

Maintains current knowledge of governmental and accrediting body standards, contacts other social service agencies and obtain case related information.

References upon Request

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