Office Coordinator with Dental Patient Care Expertise

Jennifer Pierce

***********@*****.*** 240-***-**** LinkedIn

PROFILE SUMMARY

Results-driven professional with expertise in performing the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed. Proven track record in building long-lasting, trusting relationships with dental patients. Adept at managing multiple priorities while consistently delivering a five-star experience with exceptional customer service to all patients. Demonstrated ability to comply with all office policies, procedures, and protocols to maintain a safe and efficient environment. Seeking a challenging role as an Office Coordinator, where organizational skills, accountability, and a proactive approach can be leveraged to achieve team goals.

CORE COMPETENCIES

Proficient in billing, treatment planning, office coordination and patient care.

Exclusive knowledge of patient care, with a focus on easing any stress or anxiety experienced by patients of all ages and helping them feel at ease and relaxed

Unique competence in addressing patient issues, queries, worries, or critiques, and delivering first-rate customer service to all employees and patients

Solid understanding of medical and dental terminology as well as clinical processes

Proven ability to manage and prioritize multiple tasks, meet deadlines, and adapt to changing priorities in a fast-paced environment.

The capacity to work cooperatively with patients, referral physicians, insurance companies, clinical teams, and other parties to attain the highest standards of customer satisfaction and care

Ability to adapt to evolving regulations, industry trends, and organizational changes.

PROFESSIONAL SKILLS

Exceptional Customer Service

Time Management

Adaptability

Detail-Oriented

Data Security

Strong Work Ethics

Change Management

Open Dental Software

Insurance Verification

PROFESSIONAL WORK EXPERIENCE

Dr. Henry S. Blank, DDS. Silver Spring, MD Office Coordinator

10/2009 - Present

Serving as the initial point of contact for guests, greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival.

Managing the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the clinical staff to optimize appointment availability and minimize waiting times.

Answering incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments, and general office policies.

Collaborate with patients to verify insurance coverage to include prior authorizations and predetermination.

Assist patients in understanding their insurance benefits and financial responsibilities.

Maintain and update patient records with accuracy and confidentiality.

Ensure all necessary documentation is complete and organized for easy access by the clinical team.

Managed the patients billing and collection process and maintained accuracy on patients’ accounts.

Performed other duties as required to support the office.

Dr. Michael Pollowitz, DDS. Washington DC Office Coordinator

10/1996 – 10/2009

Facilitated in the coordination of administrative tasks to maintain a smooth operation of the office.

Educated and coached new employees in the front office.

Greeted patients, handled patient registration, verified insurance, and assisted with any necessary paperwork.

Presented treatment plans and assisted patients with overcoming financial obstacles.

Handled patient service issues to ensure guest satisfaction.

Managed providers schedules for the scheduling of all patients and walk-in patients including following up on missed/no show appointments being rescheduled.

Managed the filing of claims, processed referrals and handled pre-authorizations.

EDUCATION

High School Diploma

Einstein High School, Silver Spring, MD

Strong Communication Skills- Written and Verbal

Well Organized

Problem Solving

Interpersonal Skills

Decision Making

Microsoft Office-Outlook, Word, Excel

Teamwork

Critical Thinking

Interpersonal Skills

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