Operations Support and Data Entry Specialist
Resume:
SIDNEY ASHTEN SMITH
**************@*****.***
EXPERIENCE
AM/NS Calvert, Calvert, AL — Operator Packaging
March 2022 - October 2025
●Operated forklifts safely and efficiently to transfer materials throughout ST4 and support production flow across multiple departments.
● Served as a Bay-to-Bay truck driver, transporting steel coils between buildings and processing lines to maintain continuous operations.
●Banded, wrapped, and prepared coils of various sizes using hand tools, consistently meeting or exceeding shift packaging quotas in the prep area.
●Functioned as the designated Shift Safety Leader, assisting with required safety meetings and promoting adherence to plant safety standards.
●Scanned, labeled, measured, and processed incoming and outgoing coils according to pack codes, ensuring accurate documentation and quality compliance.
G.A West, Axis, AL — / Data Entry / Administrative Assistant
August 2021 - February 2022
●Managed and submitted time for all electrical employees and maintained organized invoices using Excel to track materials ordered and required by the Electrical Superintendent.
●Created and maintained electrical turnover packages for installed instruments, including documentation of requirements and verification records for client submission.
●Tracked daily inventory of all electrical and mechanical instruments delivered to the site, organizing and moving items by scheduled completion dates.
●Developed a Sign In/Sign Out tracking system to monitor instrument locations and ensure controlled documentation flow.
●Prepared and organized essential documents—JSAs, permits, timesheets—for General Foremen to support daily operations.
●Created and maintained folders for 350+ instruments, including P&IDs, ISO drawings, and location documents, ensuring accuracy, clarity, and easy field access for engineers and the Superintendent.
Alorica, Saraland, AL — / Customer Service Representative
February 2022 - June 2021
●Provided support to customers through phone, chat, and email by answering inquiries, troubleshooting issues, and delivering clear product and service information.
●Resolved customer concerns, processed orders and account requests, and documented all interactions accurately in internal systems.
●Maintained a positive, professional customer experience while navigating multiple software tools, following company procedures, and meeting performance standards.
●Utilized strong communication and computer skills (Windows, Word, Excel) to manage cases efficiently and identify opportunities to recommend additional services when appropriate.
EDUCATION
Satsuma High School, Satsuma— Diploma.
August 2014 - May 2017
Columbia Southern University, Orange Beach — Pursuing Bachelors.
January 2018 - Present
Majoring in Occupational Safety & Health.
GPA 3.8
REFERENCES
●Blaine Broadfoot, Superintendent / G.A. West
●Michael Weaver, General Foreman / G.A. West
●Tammie Weaver, Kimberly Clark
●Anthony Weaver, AM/NS Calvert
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