Remote Customer Service Professional with Healthcare Experience
Resume:
Deborah Michalic
Remote Customer Service Professional
Murrells Inlet, SC 29576
*********@*****.***
Professional Summary
I am so excited to see this job post!
I have been waiting for a work from home position and this one should be a perfect match. I have worked from home previously handling referrals being the first point of contact, checking insurance, submitting authorizations, scheduling patients & taking calls. I believe my passion for helping others, my desire to provide exceptional customer service and experience would make this position a perfect fit for me and your office. I am detailed oriented and organized. I have managed a small medical office both on site & working from my home office. I currently work in a Neurologist office primarily gathering information and submitting authorization request to insurances for neuro & spinal surgery.
Patients are always telling me how helpful I am. My previous boss for whom I was Intake Coordinator always appreciated my making the patients feel comfortable and assured we would take care of them. Patients or their caretaker knew I would make calls & do all I could to change their schedule etc I prefer part time 25 to 30 hours a week willing to work flexible schedule. Authorized to work in the US for any employer
Work Experience
Patient Access Representative
Tidelands Health Neurosciences-Murrells Inlet, SC
May 2023 to Present
.Answer phone calls
.Schedule patients appointments as well as MRI & imaging
.Check patients in and out
.Contact insurance to determine if prior authorization required for Neuro Surgeries (muscular skeleton)
.Review patient records to pull needed information to submit a prior authorization request to insurance companies using various platforms. Also use data abstraction to determine appropriate physician to assign patient referrals & prioritize scheduling.
.Designing/maintaining my own spread sheets for surgery patients to follow up periodically for additional requested information, approvals or denials
.Check office voice mails and return calls
.Investigate incoming faxes, handle request or distribute as needed
.Scan patient information/documents into their record
.Assist Referral Coordinator in handling of referrals, building patient records, determinating the appropriate physician and calling the patient to schedule or advising the referring provider additional information needed.
.Rescheduling Doctors appointments as needed
Intake Coirdinator
Specialty Physical Therapy-Murrells Inlet, SC
February 2014 to June 2023
Worked in office and remotely. Handled phone calls and general office management greeting patients, maintaing patient records, billing reports, ordering supplies, credentialing and assisting Therapist (Dr Flint) with office and personal duties.
Worked remotely the last 4 years answering calls, handling new patient referrals, insurance authorizations and scheduling
Service Representative, Marketing Service Consultant, Electronic Technician and Project Management Consultant
BellSouth/AT&T-Charlotte, NC
August 1968 to August 2013
Most of my career involved customer service, marketing, project management, training,analysis and data base.
Retired with no adverse entries in my record and was promoted many times in various departments. I attended numerous customer service training classes. Education
High School
Independence-Mint Hill, NC
September 1967 to June 1970
Skills
• Typing
• Attention to detail
• Medical receptionist
• Clerical experience
• ICD-10
• Multi-line phone systems
• Patient service
• Insurance verification
• Organizational skills
• Customer service
• Epic
• Computer literacy
• Managing patient records
• HIPAA
• Phone etiquette
• Computer skills
• English
• Administrative experience
• Customer support ticket management
• Time management
• Office experience
• Customer Service
• Maintaining patient confidentiality
• Communication skills
• Medical records
• Word processing
• CPT coding
• Medical scheduling
• Front desk
• EMR systems
• Medical office experience
• Healthcare privacy protection
• EHR systems
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