Client Relations & Account Management Professional

Israel Valencia

Sacramento, CA ***** - 916-***-**** - ***********@*******.***

Professional Summary

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Skills

• Customer Satisfaction

• Territory Management

• Relationship Building

• Performance Tracking

• Goal Oriented

• Qualifying Leads

• Team Training

• Data Analytics

Work History

Account Manager – GLS Rancho Cordova, CA (04/2023-05/2025)

• Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.

• Established long-term customer relationships to enhance client loyalty and satisfaction and cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.

• Built relationships with customers and community to promote long term business growth and gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

DAT Elite Customer Service Representative – GLS Rancho Cordova, CA (12/2009-03/2023)

• Negotiated prices, terms of sales and service agreements and worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas and stayed current on company offerings and industry trends.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts; including resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Trained new personnel regarding company operations, policies and services and reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Managed timely and effective replacement of damaged or missing products

Education

• A.S. Electronics – American River College - Sacramento, CA

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