Operations Leader - Process Improvement & People Management

Elaine Connor

908-***-**** **************@*****.*** LinkedIn Port Reading, NJ

Detail oriented operations professional with 5+ years of experience in high volume, fast-paced environments. Proven track record of leading teams, streamlining workflows, and managing cross-functional communication. Skilled in intake coordination, scheduling, internal reporting, and process improvement. Excels in roles requiring organization, discretion, and proactive support. Passionate about supporting mission driven organizations and contributing to inclusive, equity centered workspaces.

AREAS OF EXPERTISE

Client Onboarding & Engagement Relationship Management Data-Driven Workflows & KPIs Process Improvement & Documentation Cross-Functional Collaboration CRM & Workflow Systems Training & Milestone Tracking Customer Retention & Experience Strategy Scheduling & Travel Logistics Data Tracking & Report Generation Administrative Support Team Building & Staff Support Process Improvement & Efficiency Confidentiality & Professionalism

TECHNICAL SKILLS

Microsoft Office Suite Google Workspace Wordpress Slack Microsoft Teams LMS Systems CRM tools Salesforce Amazon ATS Workday CDL A

PROFESSIONAL EXPERIENCE

Transportation Area Manager 08/2020 - Present

Amazon Carteret, NJ

●Supervise and mentor a team of 50+ associates and junior managers to meet performance and safety KPIs.

●Lead process improvements and cross-functional coordination during peak operations and high-pressure periods.

●Conduct regular performance audits and coaching sessions, improving team productivity and reducing incidents by 15%.

●Coordinate technical escalations related to yard and dock operations, implementing solutions that enhanced throughput by 20%.

●Coached team through change management, promoting a solutions-oriented and inclusive environment.

Process Assistant 04/2018 - 08/2020

Amazon Carteret, NJ

●Directed team training initiatives, reducing error rates by 13% and improving team productivity by 18%.

●Supported shift leads in training new hires, tracking completion of key milestones, and ensuring team members had what they needed to meet performance targets.

●Created and maintained shift documentation and internal reference guides to help teams stay informed and aligned.

●Delivered coaching in real-time to improve team performance while supporting a high-volume logistics operation.

●Reported technical and workflow-related problems to leadership and collaborated on process adjustments to minimize disruption.

Department Manager 04/2014 - 08/2017

Toys ‘R’ Us Union, NJ

●Led a customer-focused team, ensuring high levels of satisfaction by maintaining a well-organized, engaging shopping environment and exceeding customer expectations.

●Utilized key performance indicators (KPIs) to measure department success, driving continuous improvements in productivity and sales performance.

●Set and achieved strategic goals to improve customer service, implementing initiatives that enhanced in-store experiences and increased customer loyalty.

●Reduced operational costs by 8% through efficient resource allocation, waste reduction, and optimizing team scheduling.

●Led onboarding and training initiatives independently, ensuring 40+ seasonal hires met performance benchmarks within 30 days.

EDUCATION

Bachelors, Cybersecurity and Information Assurance

Western Governors University Millcreek, UT

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