Dynamic Student Leader with Customer-Service Excellence

CAROLINE BERSELLI 804-***-**** @

****************@*****.*** eo

SUMMARY

Hardworking first-year college student with leadership experience and a strong record of reliability across

customer service, retail, and management roles. Promoted to manager at SwimMetro Aquatics for exceptional

communication, organization, and ability to stay composed in high-pressure situations. Brings professional

customer service skills, attention to detail, and the ability to multitask effectively in fast-paced environments.

Known for strong interpersonal skills, effective teamwork, and the confidence to take initiative and lead when

needed. Ready to contribute a positive attitude and strong work ethic to any role.

EDUCATION

Deep Run High School

High School Diploma

2021 - 2025

Drexel University

Product Design (BS)

2025 - 2029 (expected)

SKILLS

* Strong organizational and time-

management skills

« Professional communication and

exceptional interpersonal skills

« Ability to work independently and as part

of a team in high pressure situations

« Detail-oriented and able to handle

multiple tasks simultaneously

e leadership

CERTIFICATIONS

© CPR (2024)

« First Aid (2024)

e Deep Water Lifeguard certified (2022,

2024)

PROFESSIONAL EXPERIENCE

Manager

Swimmetro Aquatics Management 2022-2024

¢ Promoted from lifeguard to manager (23/24); lead/supported

staff; communicated with patrons /supervisors /corporate;

created schedule; monitored chemicals /mechanics; led team

rescues

Crew Member

Auntie Annes 2024-2025

e Provided professional customer service; operated cash register,

aided in food prep; operated ovens, opening and closing duties;

cleaned kitchen and storage; communicated with mall staff

Sales Associate

H &M June-September 2025

¢ Operated cash register; promoted sales, managed dressing

room, aided with new inventory /restock; communicated with

corporate and customers professionally

EXTRACIRRICULARS

¢ Drexel Student Radio

e F.LU.X. (Lighting for monthly student

run concerts)

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