Operations & Administrative Specialist for Visa Services

JANNAT ARA

Edmonton, AB 639-***-****

*********.***@*****.*** ************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Operations and Customer Service Professional with 8+ years of experience supporting high-volume, compliance-driven environments within banking, retail, and corporate administration. Proven expertise in document scrutiny, accurate data entry, client query handling, cash transactions, SOP compliance, and turnaround time management. Recognized for professionalism, discretion, and delivering high-quality applicant experiences. Fluent in English with excellent written and verbal communication skills. Seeking to contribute to VFS Global as a Submission / Operation Officer.

CORE SKILLS & COMPETENCIES

Visa Application & Document Scrutiny

Application Data Entry & Record Maintenance

Customer / Applicant Query Resolution (In-person, Email, Phone)

Cash Handling & Transaction Accuracy

Passport & Document Logistics Coordination

SOP, Policy & Process Compliance

Turnaround Time (TAT) Management

Confidential Information Handling

Value-Added Service Promotion

Microsoft Office (Word, Excel, Outlook, PowerPoint)

High-Volume Operations & Multitasking

Attention to Detail & Accuracy

PROFESSIONAL EXPERIENCE

Self-Checkout Attendant

Walmart Supercenter – Edmonton, AB Aug 2025 – Present

Provide front-line customer service in a high-volume environment, addressing inquiries professionally and efficiently.

Handle cash and electronic transactions with a strong focus on 100% accuracy and fraud prevention.

Maintain strict adherence to operational procedures, security protocols, and compliance standards.

Demonstrate high attention to detail while managing multiple customers under tight timelines.

Customer Service Manager

Walmart Supercenter – Saskatoon, SK Oct 2022 – Jun 2025

Oversaw daily operations, ensuring service delivery met organizational quality and compliance standards.

Served as escalation point for complex customer inquiries, ensuring timely and professional resolution.

Managed transaction accuracy, cash controls, reporting, and audit readiness.

Maintained accurate operational records and supported performance tracking against service targets.

Supported training and adherence to standard operating procedures (SOPs).

Head of Human Resources, Administration & Finance

NDB Capital Limited – Dhaka, Bangladesh Sep 2018 – Aug 2022

Led document verification, record maintenance, and compliance administration in a regulated financial environment.

Ensured accurate data entry, document control, and confidential file management with zero tolerance for errors.

Coordinated logistics for secure document handling and delivery across departments and external partners.

Supported internal audits and ensured adherence to organizational policies and regulatory requirements.

Handled executive correspondence and client-facing communications professionally.

Assistant Manager – HR & Administration

Habib Bank Limited – Dhaka, Bangladesh Oct 2015 – Aug 2018

Performed document scrutiny, verification, and maintenance in line with banking compliance standards.

Maintained accurate applicant and employee records, ensuring confidentiality and data integrity.

Supported front-office operations and handled internal and external inquiries professionally.

Assisted with compliance reporting and process adherence under tight deadlines.

HR & Administrative Coordinator

Citibank N.A. – Dhaka, Bangladesh Oct 2009 – Sep 2015

Supported high-volume administrative operations, data entry, and record management.

Handled mail, courier, and secure document logistics.

Acted as a reliable contact for client and internal queries while maintaining confidentiality.

Ensured strict compliance with internal policies and global banking standards.

EDUCATION

Human Resources Management Certificate (2-Year Program)

York University, Ontario, Canada Oct 2025

Master of Social Science – International Relations

University of Dhaka, Bangladesh

WES assessed as equivalent to a Canadian four-year Bachelor’s degree

CERTIFICATIONS & TRAINING

HR as a Strategic Business Partner – Udemy

HR Motivation & Engagement Workshop – AOTS Japan

Professional Report Writing Skills – British Council

TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Administrative Databases & Record Management Systems

Email & Calendar Management Tools

Google Workspace (Docs, Sheets, Drive)

PROFESSIONAL ATTRIBUTES

Excellent attention to detail and accuracy

Professional, client-focused communication style

Proactive, adaptable, and team-oriented

Trusted with confidential and sensitive information

Flexible and willing to work additional hours as required

REFERENCE

Available upon request.

Contact this candidate