Cybersecurity IT Specialist Guest Resumé Title: Cybersecurity & IT

FRANKLIN HUGGINS

Homosassa, FL 352-***-**** ***************@*****.*** Military Veteran

LinkedIn: http://linkedin.com/in/franklin-huggins-009b57359 Cybersecurity Protocols Data Recovery Routing/Switching IT Troubleshooting Helpdesk Support Trainer Network Installations Network & System Security Infrastructure Updates DHCP Risk Assessment & Vulnerability Management Configuration Leadership/mentoring LAN/WAN Networks ISP/Remote support TCP/IP Model OSI Model Interpersonal/communication Time Management Critical Thinking Healthcare High-pressure Environments Complex Problem-solving Ethical Judgment & Integrity Adaptability Time Management PROFESSIONAL SUMMARY

Detail-oriented and highly motivated IT professional transitioning from a healthcare and transportation background into cybersecurity. Currently enrolled in a comprehensive Information Technology program with a focus on cybersecurity, gaining hands-on experience and earning industry-recognized CompTIA certifications. Strong problem-solving skills, ability to adapt to new technologies, and a disciplined approach honed through military and healthcare experience. Passionate about network security, threat analysis, and risk mitigation.

TECHNICAL SKILLS & ABILITIES

Operating Systems: Windows XP, Windows 7, Windows 10, Mac OSX, Ubuntu, Android/iOS, Windows Server 2008, Windows Server 2012

Software: VMware, Adobe Acrobat, Microsoft Office (All apps), Exchange, VPN (connect tunnel, sonic wall, Windows built-in) Various applications

Support Tools: Remote support (Bomgar, TeamViewer, LogMeIn), Antivirus (Sophos, ESET, Malwarebytes) Ticketing systems (Ice, BMC Track-It, Smart service desk), Active Directory Hardware: iMac, MacBook Pro, MacBook Air, iPhone, iPad, Android/Samsung phones and tablets, Windows laptops, Windows Desktops, Windows servers, desktop printers, laser jet and inkjet printers, 3D printing

Monitored system security, network activity, backups, and antivirus status, making necessary adjustments to equipment and settings.

Provided IT support by implementing and maintaining system security, server configurations, and end-user software/hardware setup.

Analyzed and recommended system modifications, troubleshooting incidents, and escalating issues to the appropriate department.

Applied knowledge of network protocols and security algorithms to ensure connectivity, data integrity, and physical security measures.

EDUCATION AND CERTIFICATIONS

Cyber Warrior Skill Bridge Program My Computer Career Graduate 2025 Completed over 400 hours of technical lecture and hands-on training

• CompTIA Network+ certified

In Pursuit: CompTIA A+ • CompTIA Security+ • CompTIA CySA+ • LPI, Linux Essentials • Certified Ethical Hacker • CCNA • SOC Associate of Medical Assisting Webster College Ocala, FL Licensed Practical Nurse Program Withlacoochee Technical College Inverness, FL PROFESSIONAL EXPERIENCE

Uber Driver, Uber, San Francisco, CA Oct 2024 – Jan 2025

● Demonstrated strong situational awareness and risk management to ensure passenger safety.

● Utilized GPS navigation and real-time traffic data for optimal routing.

● Maintained excellent customer service, earning high ratings for professionalism and reliability. Licensed Practical Nurse (LPN), (Various Roles)2015 - 2024

● Provided patient care, administered medications, and maintained electronic health records.

● Managed critical situations with a methodical and analytical approach, key skills in cybersecurity.

● Collaborated with teams, reinforcing adaptability and problem-solving in high-pressure environments. Combat Medical Specialist, US Army, (91B20/Sgt.) Sep 1986 – Apr 2000

● Conducted emergency medical response and logistics coordination.

● Developed strong leadership, discipline, and risk mitigation skills applicable to cybersecurity.

● Managed secure documentation and adhered to strict security protocols.

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AWARDS & RECOGNITIONS

Good Conduct Medal (4 Clusters) • Army Achievement Medal • Army Commendation Medal • National Defense Medal Kuwait Liberation Medal • NATO Medal (Bosnia-Herzegovina) • Southwest Asia Service Medal (Three Stars) • Armed Forces Service Medal

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