Senior Claims Operations Specialist

Joyce Dorsey

**** ********* **., *******, ** **211

Cell: 601-***-****

Email: **********@*****.***

Executive Summary

Diligent and conscientious, responsible, dependable and persistent individual with high standards, team player, strong analytical skills, ability to plan and implement plan strategies. Utilized available technology to maximize given accountabilities.

Able to conducted consultations with business owners and their partners to help them identify issues and opportunities, and recommended possible actions that may be taken to correct problems and improve service to customers

Worked with business owners and qualified staff to cultivate a strong staff commitment

Worked closely with business owners and staff to make sure there was a clear understand of the claims, customer service and marketing processes to develop a strong and productive operation.

Ability to handle CAT claim customers in filing their claims, communicating and advising of the status of the process as well as understanding the process.

Available at all times for deployment.

Core Qualifications

Strong communication skills

Customer relations

Leadership skills

Team player

Computer savvy

Professional

Controller/Dispatcher/File Examiner February 2015 to 10/2025

Responsibilities include working as a property adjuster that reviews field adjuster’s files for accuracy and proper payment. Review and dispatch new claims to make sure all information is correct. Process payments when needed. Contact the insured’s when necessary to obtain additional information when necessary to complete the claim process in a timely matter. Assign claims to the field or inside adjusters as required. Review claims to determine where and how they should be handled. Handle incoming claim calls from insured’s, financial institutions and vendors.

Allstate Retiree Agent Advocate/Adjuster

April 2014 to 2015

Worked and traveled to agencies to assist them in the claim handling process for their customers. Responsible for taking calls from their customers concerning their claims.

Assist individuals in devastating situations with claim filing, helping with the necessary documents, explaining the process for their claim as well as keeping them advised of the process.

Field Sales Leader

June 2000 to November 2013

Allstate Insurance - Madison, MS

Utilized available sales technology to maximize agency diagnostic efforts, analyze results and improved agency operations, growth and profitability.

Established and developed the first employee agent program within the territory.

Managed team of 30 professional business owners.

Defined strategy and business plan for agency owners to achieve the business objectives.

Achieve Key Man recognition 2 years for outstanding performance by which my team exceeded the established market goals.

Defined strategy and business plan for my team and directed strategic initiatives to assist each team member is achieving their goals.

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Initiated programs among my team that standardized employee training and led to increase in customer satisfaction.

Division Manager

Allstate Insurance Company, Jackson, MS

Management, March 1980 – June 2001

During my tenure at Allstate I have held positions and advanced through all aspects of the company. Managing over 200 people.

Responsibility included customer service, claims resolutions and problem resolution for agency owners.

Education

Business Administration Degree, 1973

Jackson State University - Jackson, MS, USA

Affiliations

Board Member Margarett Walker Alexander, Jackson State University

Boys & Girls Club of America

Member of community organization The Carmila Chinn-Hampton Foundation.

Competed various training programs for:

Leadership Development

Effective Consulting

Licenses: Adjuster – Al, Ark, FLA, GA, Kentucky, LA, Minn, MS, Okla, TX

all lines, Property, Casualty,

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