Program Supervisor and Residential Services Leader

SCHERRIS L. AUSTIN

815-***-**** ************@*****.***

SUMMARY OF QUALIFICAITONS

Personable and well-educated professional with valuable leadership skills and hands-on experience.

Excellent skillset.

Excellent attendance & punctuality.

Excellent administrative and communication skills.

Promoted to positions of greater responsibility for consistently exceeding performance objectives.

Strong background managing training and development initiatives, working well with colleagues.

Stellar time management, attention to detail and organizational skills, including prioritizing tasks.

Demonstrates ability to work well independently as well as part of a team.

Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Adobe PDF, Google, Typing 45 WPM

PROFESSIONAL EXPERIENCE

Program Supervisor 7/25 – Present

The Legacy Center

Assist the Executive Director in the development of individual programs, curriculum, plans and activities.

Participate in a range of administrative duties including staff training, scheduling and oversight.

Performs all duties of the Program Supervisor and provides emergency coverage when needed.

Acts of liaison and one of the primary contact persons for designated caseload to coordinate relationships between client, family, community agencies.

Provides case management, review and case supervision.

Open and closing of the facility.

All other duties as required.

Overnight Residential Supervisor 3/25-6/25

Joliet Job Corps / Operated by Strategix Management

Supervised, trained, and scheduled residential staff to ensure full coverage, compliance, and high-quality student services.

Maintained student accountability, safety, and behavior management in accordance with Job Corps policies, including attendance tracking, incident reporting, and conflict resolution.

Monitored dormitory environments, de-escalated conflicts, and collaborated with medical, academic, and CTT departments to support student success.

Managed student records, audits, and documentation while ensuring confidentiality and PII compliance.

Communicated with parents/guardians, facilitated Peer Court, supported case management, and promoted positive behavior through incentives and structured programs.

Provided on-call support, transportation, and emergency response while modeling professionalism and leadership.

Shelter Advocate 5/24 – 12/24

Guardian Angel Community Services

Provided crisis intervention, safety planning, counseling, advocacy, and case management to shelter and walk-in clients in compliance with program and contractual standards.

Answered hotline calls, conducted assessments, and documented all client interactions while maintaining strict confidentiality.

Facilitated client group meetings, conflict resolution, and maintained a safe, orderly shelter environment.

I collaborated with agency staff and community partners, participated in outreach and networking, and supported administrative investigations as needed.

Administrative Assistant 2/23 – 3/24 (Contractual)

Experis / Manpower (Exxon Mobil)

Performed administrative support duties, including data entry, document preparation, and record maintenance.

Prepared and printed tags and related materials to support daily operations.

Participated in virtual meetings and training via Zoom.

Assisted with additional tasks and projects as assigned.

Community Service

Community Support Liaison 10/23 – Present

Assist underserved individuals by navigating community resources and providing referrals for housing and supportive services.

Supports clients experiencing homelessness through appropriate referrals and coordination of services.

Safely transport clients to medical, social service, and community appointments.

Coordinate and provide transportation to temporary housing and hotel placements as needed.

Case Manager III

MorningStar Mission Ministries 8/2022 – 8/2023

Conducted comprehensive client assessments to identify needs, strengths, and support systems.

Developed and implemented individualized service plans based on client needs and goals.

Provided education on risk prevention, wellness, and available support services.

Monitored client compliance with medication regimens and care plans, coordinating with providers as needed.

Advocated clients to support informed decision-making regarding treatment and service options.

Promoted effective, high-quality, and cost-efficient intervention programs to improve client outcomes.

Customer Service Representative / Administrative Assistant

LHH / Will County Health Department 7/2020 - 3/2022

Provided administrative support to 100+ COVID response teams, serving as a primary point of contact for staff and leadership.

Managed and tracked timesheets, training records, and operational documents; assisted with payroll processing.

Entered, updated, and maintained data in multiple systems, including Salesforce, I-CARE, I-NEDSS, and Excel.

Prepared vaccination documentation and maintained accurate records in compliance with program requirements.

Ordered supplies and ensured availability of materials to support daily operations.

Operated standard office equipment (printing, scanning, copying, faxing) and supported management with special projects as assigned.

Academic Advisor (Graduate Team) Student Advising Department

Career Education Corporation, Schaumburg, IL 2/2017 – 5/2019

Advised and coached students pursuing associate, bachelor’s, and master’s degrees on academic planning and success.

Provided academic counseling, time-management support, and scheduled regular advising sessions for new enrollments.

Collaborated with faculty and academic leadership to monitor student progress and ensure timely coursework completion.

Coordinated student orientation and partnered with admissions, financial aid, and academic departments to support enrollment and retention.

Testing / Scheduling Coordinator

U.S. Department of Labor, Joliet Job Corps 2/2002 – 2/2017

Coordinated academic testing and course scheduling to support student learning and program compliance.

Developed and maintained master student schedules and distributed reports on academic progress and test results.

Collaborate with faculty, career development, and vocational staff to optimize classroom assignments and maintain proper teacher – to – student ratios.

Trained academic staff on classroom management and strategies for supporting students with behavioral needs.

Conducted adult and student records to ensure accurate documentation and compliance with educational standards.

EDUCATION

M.B.A. Specializing in Human Resource Management 2015 at American InterContinental University

Schaumburg, IL.

M.Ed. Specializing in Curriculum and Instructions for educators 2013 at American InterContinental

University Schaumburg, IL.

BBA 2011 at American InterContinental University – Schaumburg, IL

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