AWS Cloud & Connect Architect - FinOps & Automation Expert

ADEYINKA ADESOPE

AWS CLOUD ENGINEER AMAZON CONNECT ENGINEER

Laurel, Maryland, United States 240-***-**** ****************@*****.*** linkedin.com/in/adeyinka-adesope-msaheed911aba180

PROFILE

Results-driven Amazon Connect / AWS Cloud Engineer with over 7 years of experience supporting enterprise cloud and contact center migrations, including Amazon Connect outbound and inbound call flows. Skilled in diagnosing, troubleshooting, and resolving complex issues across APIs, integrations, data pipelines, and AWS environments. Known for bridging the gap between customers, engineering, and product teams to ensure timely resolution and high customer satisfaction, and experienced in FinOps principles, cost visibility, and performance optimization across AWS platforms.

CORE SKILLS

Cloud Platforms: AWS (primary), Azure

DevOps & IaC: Terraform, Ansible, GitHub Actions (CI/CD)

AWS FinOps Tools: AWS Cost Explorer, Budgets, Trusted Advisor, CloudWatch, CloudTrail, CUR (Cost & Usage Reports)

Automation & Support: Python, Bash scripting

Ticketing Systems (Jira, ServiceNow)

AWS Core Services: EC2, S3, Lambda, RDS, VPC, IAM, CloudFormation, Amazon Connect

Databases: SQL, NoSQL, Database Migration Services

Optimization & Governance: RI/SP purchase planning, tagging strategies, workload rightsizing, chargeback/showback

Security & Compliance: IAM policies, SAML, AWS Security Tools

PROFESSIONAL EXPERIENCE

AWS Cloud Architect (FinOps Focus),

Mainstack Social Commerce Inc., Dallas Mar 2022 — Present

Responsibilities

Acted as an escalation point for advanced technical issues from L1 teams, diagnosing and resolving API, data, and cloud integration challenges.

Supported and maintained AWS-based infrastructures, focusing on system uptime, performance, and cost optimization.

Implemented Amazon Connect and Lex chatbot integrations to enhance customer experience and improve ticket deflection rates.

Collaborated closely with engineering and product teams to identify, troubleshoot, and resolve software defects, ensuring minimal customer impact.

Created internal knowledge base articles, troubleshooting guides, and training documentation to improve team efficiency.

Leveraged FinOps practices (cost analysis, tagging compliance, and usage reporting) to reduce monthly AWS spend while maintaining scalability.

Monitored and analyzed logs through CloudWatch and CloudTrail to identify root causes of customer-reported issues.

Implemented CI/CD pipelines using GitHub Actions and Jenkins for infrastructure and application deployments.

Configured and manage IAM, KMS, S3, and security controls for regulated workloads.

Key Impact

Reduced contact center escalations by 35% through optimized connect flows and automation

Improved deployment reliability and repeatability through Terraform-driven IaC.

Solutions Architect, SLEKS Technology, Arlington Jan 2018 — Dec 2021

Responsibilities:

Provided tiered technical support for clients migrating to AWS cloud environments, resolving issues related to access, integrations, and service stability.

Designed and deployed customer-facing chatbot automation (Amazon Lex) that reduced support call volume by 20%.

Supported multiple enterprise clients via phone, email, and chat with a focus on high first-call resolution and technical accuracy.

Escalated complex product issues to development teams with clear documentation and logs, ensuring rapid debugging and patch deployment.

Collaborated on AWS cost optimization initiatives, applying FinOps tagging and usage analysis to support business cost reporting.

Maintained code repositories using Git and Bitbucket, supporting collaborative development.

Key Achievements:

Improved SLA adherence by 30% through process automation and knowledge sharing.

Trained L1 agents on cloud troubleshooting, API debugging, and customer communication best practices.

PROJECTS

AWS Contact Center with Amazon Connect & Lex

Architected and supported a voice-enabled contact center integrated with CRM for inbound and outbound communications.

Multi-Region EC2 Deployment with Terraform

Responsibilities: Wrote Terraform scripts to provision EC2 instances across five AWS regions, configured networking security and load balancing, conducted failover, and documented results.

Achievements: Improved global application performance, enhanced disaster recovery capabilities, and optimized cost while maintaining scalability.

Managed escalation flows and troubleshooting of call routing, IVR scripts, and AWS Lambda integrations.

- Reduced escalations by 35% through proactive issue resolution and documentation.

Applied FinOps insights to manage regional resource usage and cost efficiency.

EDUCATION

Master of Science – Agricultural & Environmental Engineering June 2012

University of Ibadan, Ibadan

CERTIFICATION

AWS Certified Solutions Architect – Associate Oct 2023 — Oct 2026

CompTIA Security+ ce May 2025 — May 2028

AWS Solutions Architect – Professional — in Progress

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