Customer service representative

CK

CHERYL KOSKY

***********@*****.*** 201-***-**** Secaucus, NJ 07094

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Customer Service Representative, Cashier, Cashroom Manager,

Loomis Moonachie

Cash Management Teller

09/2023 - Current

Processing incoming large amounts of cash deposits from various banks. Kohl's Department Store Secaucus, NJ

Cashroom, Customer Service/Cashier

09/2012 - 10/2023

Daily balancing of all register tills

Daily cash deposits {COSA}

Ordering & Receiving all weekly cash for the store Overseeing & handling returns of merchandise

Omni & Bopus {Processing all online orders}

Greeted customers and provided friendly customer service. Resolved customer complaints in a professional manner. Operated cash registers to process payments for goods and services. Collected credit card and cash payments to complete transactions for customer orders.

Greeted customers and responded to informational requests. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Provided excellent customer service by helping customers locate items they were looking for.

Answered incoming phone calls from customers regarding product availability or store locations.

Balanced cash drawers at the end of each shift.

Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.

Board of Education Secaucus

Special Needs Bus Aide

09/2009 - 01/2022

Daily transportation of children to and from school Summary

Skills

Experience

Toys R US/ Babies R US Secaucus

Cashroom, Customer Service Lead, Front

Lead

09/2006 - 10/2012

Daily entering all cash deposits & reports {COSA}

Balancing of all register tills

Ordering & Receiving all weekly cash for the store Customer Service Lead

Overseeing & handling returns of merchandise

Furniture Lead, handling all furniture orders & deliveries to customers Resolved escalated issues from team members or customers in an efficient manner.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations. Consulted with customers regarding needs and addressed concerns. Handled cash and credit card payments and returned receipts, change and payment cards to customers.

Trained new team members on proper service methods and evaluated service delivery using quality assurance program.

Ensured compliance with company policies and regulations related to customer service operations.

Worked closely with other departments such as sales, marketing and IT teams to ensure smooth delivery of services.

Developed and implemented customer service policies and procedures to improve quality of customer experience.

Implemented company processes to effectively resolve customer service issues.

Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.

Linen-N-Things Secaucus, NJ

Cashroom, Front Lead

09/2001 - 10/2006

Daily entering all cash deposits & reports {COSA}

Daily COSA reports

Balancing of all register tills

Ordering & Receiving all weekly cash for the store Front End Lead

Weekly scheduling of hours for customer service & cashiers Overseeing & handling returns of merchandise

Schiavone Construction Secaucus

Job Site Secretary

07/1999 - 09/2001

Phone Communications

Filing Typing

Daily Reports for job sites

Petty cash & cash reports

Accounts receivable & payable

Scheduling of all trucks on & off job site

Microsoft word / Excel spreadsheets

J. Fletcher Creamer & Son Hackensack

Secretary to Vice President of

Construction

06/1997 - 07/1999

Filing, Typing

Daily reports for job sites

Accounts payable & receivable

Payroll

Scheduling of all trucks on job site

Registration of all vehicles & handling gross vehicle weights Weekly petty cash & reports

Purchase, maintain all corporate cell phones/ monthly reports Maintain and scheduling all events for the creamer yacht Woodridge High School

High School Diploma

06/1989

Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) References available upon Request

Education and Training

References

Contact this candidate