Experienced Phlebotomy Leader and Caregiver

SKILLS

EXPERIENCE

Gail Blackwell

864-***-**** ********@*****.*** Westminster, SC 29693

Experienced leader skilled in phlebotomy procedures, specimen handling, and team management, with expertise in venipuncture and process improvement, seeking to leverage extensive healthcare experience in a dynamic and patient-focused environment. Talented professional with a successful track record of collecting blood samples and performing laboratory procedures. Possesses strong attention to detail and excellent organizational skills. Experienced in working with a variety of medical equipment and laboratory techniques. Committed to providing the highest quality of care to patients and meeting needs. Seasoned individual with experience in hospitals, clinics and blood banks. Skilled in communication, excellent patient care and accurately collecting and processing blood samples. Adept at working in a fast-paced environment and multitasking to ensure superior customer satisfaction.

Accomplished leader accustomed to managing daily healthcare operations. Excels in developing and implementing operational strategies while enforcing compliance with safety regulations and medical policies. Proven track record of establishing cost- effective, efficient services and producing outstanding patient care outcomes. Exceptional interpersonal, organizational and problem-solving skills.

Focused professional with experience in customer service, maintenance scheduling, and documentation. Frequently praised as efficient by peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

• Lab equipment maintenance • Phlebotomy procedures

• Specimen handling • Venipuncture expertise

• Patient management • Blood collection techniques PHLEBOTOMY MANAGER

Prisma Health

Seneca, SC

November 1998 - December 2021

• Participated in continuing education programs related to phlebotomy practices and procedures.

• Maintained accurate records of all blood samples collected including volume and date and time taken.

• Created monthly reports summarizing daily activities related to specimen collections.

• Recruited new personnel based on established job qualifications and competency assessments.

• Performed proficiency testing on employees as required by regulatory agencies.

• Conducted staff meetings to discuss patient care protocols, safety procedures, and departmental goals.

• Managed a team of 15 phlebotomists, ensuring accuracy and efficiency in sample collection.

• Provided training and mentoring on proper techniques for venipuncture, capillary puncture, and skin punctures. Implemented strategies for improving workflow processes within the department utilizing Lean Six Sigma principles.

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• Analyzed trends in test results from previous months versus current month's results.

• Assessed staffing needs based on daily workloads and patient census fluctuations within the facility.

• Tracked performance metrics such as turnaround time for specimen analysis.

• Collaborated with other healthcare professionals such as nurses, physicians, lab technicians.

• Demonstrated excellent organizational skills to ensure timely delivery of specimens to the laboratory.

• Ensured compliance with safety regulations such as OSHA standards and CLIA requirements.

• Monitored inventory levels of supplies needed for specimen collection procedures.

• Established effective communication with patients while performing blood draws to ensure a positive experience.

• Resolved customer complaints in a professional manner while maintaining HIPAA guidelines.

• Effectively communicated with patients to ensure accurate collection of specimens and obtain consent.

• Developed a thorough understanding of laboratory protocol and procedure for collecting patient samples.

• Checked paperwork for completeness and accuracy of information.

• Successfully collected and processed high volume of blood specimens for laboratory analysis. Used handheld system to identify patients, indicate specimen collection status, and generate specimen collection labels.

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• Answered patient questions regarding collection techniques and offered additional resources on collection process.

• Utilized laboratory information systems to accurately obtain and document patient information.

• Built the ability to recognize and respond to difficult or unusual patient situations.

• Kept lab logs, reference materials, and other important data up to date.

• Interviewed patients to obtain medical information, weight and height measurements and vital signs.

• Collected arm samples or whole blood samples from donors for testing.

• Provided accurate collection instructions for random urine specimens and processed according to policies.

• Established work schedules and assignments for staff, accorded to workload, space, and equipment availability. Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations.

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• Conducted recruitment, hiring, and training of personnel. Supervised and evaluated work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.

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Developed and maintained computerized record management systems to store and process data, such as personnel activities and information and to produce reports.

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Maintained communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.

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COMPUTER LAB COORDINATOR

Oconee Memorial Hodpital

Seneca, SC

August 1995 - October 1998

• Maintained an inventory of all hardware components including laptops, desktops, printers and other peripherals.

• Kept abreast of changes in technology through continuing education courses or professional certifications.

• Created user accounts and assigned access privileges for new users, while monitoring existing user accounts. Implemented security measures to protect data from unauthorized access or misuse by enforcing password policies or antivirus protection protocols.

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• Ensured that all equipment is properly labeled before installation. Provided technical support to students and staff in using the computer lab equipment, troubleshooting hardware and software issues, and resolving network connectivity problems.

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Conducted research on emerging technologies in order to recommend upgrades or replacements for outdated systems.

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CHEMISTRY SUPERVISOR

Oconee Memorial Hospital

Seneca, SC

June 1980 - October 1995

EDUCATION

Utilized advanced analytical techniques such as chromatography and spectroscopy to analyze samples for research purposes.

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• Evaluated performance of staff members to identify areas of improvement in laboratory operations.

• Managed project timelines, delegating tasks to team members and setting deadlines accordingly.

• Prepared detailed reports summarizing the findings of research projects for senior management review.

• Created cost-effective solutions to streamline laboratory processes while maintaining high-quality standards. Maintained accurate records of experiments conducted and results obtained, ensuring compliance with industry standards.

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• Provided technical guidance on complex projects, troubleshooting issues as they arose. Developed and implemented a comprehensive training program for new chemists, emphasizing safety protocols and quality control.

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Conducted daily rounds of the laboratory to ensure all safety protocols were being followed and that equipment was properly maintained.

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• Oversaw inventory management, ordering materials when necessary while minimizing costs.

• Participated in training sessions on safety procedures related to handling hazardous materials at work sites.

• Conducted quality control tests.

• Maintained laboratory instruments to ensure proper working order and troubleshoot malfunctions when needed.

• Analyzed samples using a variety of techniques, including chromatography, spectroscopy and mass spectrometry. Wrote technical papers and reports and prepared standards and specifications for processes, facilities, products, and tests.

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Compiled and analyzed test information to determine process and equipment operating efficiency and to diagnose malfunctions.

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Directed, coordinated, or advised personnel in test procedures for analyzing components or physical properties of materials.

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• Assisted in troubleshooting problems related to chemical processes in production facilities.

• Purchased laboratory chemicals to replenish low supplies or replaced expired items.

• Monitored the quality of raw materials used in production processes. NURSE AIDE

Oconee Memorial Hospital

Seneca, SC

June 1977 - May 1980

• Conducted light housekeeping duties such as tidying up rooms, making beds and replenishing supplies.

• Efficiently answered call lights promptly and responded to patient requests in a timely manner.

• Demonstrated ability to handle multiple tasks simultaneously while prioritizing workloads efficiently. Provided compassionate patient care while assisting with activities of daily living such as bathing, dressing, grooming and ambulating.

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Assisted nursing staff with providing basic patient care services such as changing bed linens, preparing meals, transporting patients and collecting specimens.

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• Performed vital signs including temperature, pulse rate and respiration rate for medical record keeping.

• Observed patients' conditions regularly and reported any changes or concerns immediately.

• Utilized PPE appropriately and followed patient safety and infection control guidelines. Successfully completed the Certified Nursing Aide training program with an emphasis on infection control practices and safety regulations.

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• Ensured proper sanitation of equipment after each use according to standards of practice.

• Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks. ASSOCIATE IN SCIENCE (A.S.) IN MEDICAL LABORATORY

Tri County Technical College, Pendleton SC

May 1980

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