General management

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Jobcase resume

Melissa Taylor

msmelissakc@ gmail.com 816-***-**** KANSAS CITY, MO 64117

WORK EXPERIENCE

General Manager Paga, LLC

April 2022 - Present

Managed daily operations of Paga, LLC as the General Manager, overseeing staff and ensuring customer satisfaction

Developed and implemented strategic plans to imp s performance and achieve financial targets.

Led recruitment, training, and performance evaluation processes to maintain a high-performing team.

*Collaborated with vendors and stakeholders to negotiate contracts and drive business growth.

ove busines

Night auditor Best Western Hotels & Resorts

October 2016 - April 2021

Performed night audit responsibilities at Best Western Hotels & Resorts as a Night Auditor, ensuring accurate accounting and reporting,

+Reconciled hotel revenues, processed guest transactions, and prepared financial reports for management review.

+Maintained security protocols and confidentiality when handling guest information and financial data.

*Provided exceptional guest service during late-night hours, resolving issues and ensuring guest satisfaction.

Assistant Manager SDI northland

June 1998 - October 2015

*Supported the operations of SD! Northland as an Assistant Manager, coordinating workflow and resolving issues effectively.

Assisted in training and supervising employees to ensure adherence to company policies and standards.

-Maintained inventory levels and optimized supply chain processes to meet demand and reduce costs.

“Provided exceptional customer service and resolved escalated customer complaints in a professional manner

Assistant call center manager Lasik 1

October 2005 - March 2008

-Played a vital role at Lasik 1 as the Assistant Call Center Manager, ensuring smooth operation of call center activities.

Implemented communication strategies to enhance team productivity and optimize customer service delivery.

Analyzed call center data and performance metrics to identify areas for improvement and efficiency.

-Collaborated with senior management

10 develop and implement call center policies and procedures.

EDUCATION

Winnetonka high

August 1999 - September 2002 GED

NOTABLE SKILLS

Leadership ‘eam Building Customer Satisfaction Management —_ Strategic Planning

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