Electronics Department Team Member and Customer Specialist
Resume:
Emmanuel Gomez
Miami, FL *****
*********@*****.***
Work Experience
Team Member/Cashier
Target-Miami, FL
February 2022 to September 2023
In my role as a Team Member in the Electronics Department at Target, I was responsible for a diverse range of duties aimed at delivering exceptional customer service and maintaining the department's operational efficiency. My key responsibilities included:
• Customer Assistance: Assisting customers with product inquiries, providing expert advice, and guiding them through the selection and purchase of electronic items, ensuring a positive shopping experience.
• Product Knowledge: Demonstrating an in-depth understanding of electronic products, their features, specifications, and compatibility, allowing me to make informed recommendations to customers.
• Inventory Management: Managing stock levels, restocking shelves, and performing regular inventory checks to ensure products were readily available for customers.
• Merchandising: Contributing to the appealing presentation of the electronics department through accurate product placement, pricing, and signage.
• Technical Support: Offering basic technical support for electronic products, troubleshooting common issues, and facilitating returns or exchanges as needed.
• Sales and Upselling: Actively promoting related products, accessories, and extended warranties to enhance sales and provide customers with comprehensive solutions.
• Cash Handling: Processing sales transactions, handling cash, credit card payments, and utilizing point- of-sale (POS) systems while maintaining accuracy and security.
• Compliance and Security: Ensuring compliance with Target's security and loss prevention protocols to safeguard electronic merchandise.
• Team Collaboration: Collaborating with colleagues to create a cooperative and efficient work environment, including assisting in cross-training and covering various departmental roles. My role in the Electronics Department required strong customer service skills, technical knowledge, and the ability to work in a fast-paced retail environment. I was dedicated to meeting customer needs and contributing to the success of the department and Target's commitment to quality service. Cashier/Customer Service
PDQ - People Dedicated to Quality-Miami, FL
February 2021 to January 2022
As a Cashier at PDQ, I played a vital role in delivering a high-quality dining experience to our valued customers. My primary responsibilities encompassed a range of duties, including:
• Order Processing: Accurately and efficiently processing customer orders, ensuring each order adheres to PDQ's quality and presentation standards.
• Cash Handling: Proficiently managing cash and credit card transactions, utilizing point-of-sale (POS) systems to complete transactions, maintain cash drawer accuracy, and reconcile sales.
• Menu Knowledge: Demonstrating a deep understanding of PDQ's menu offerings, ingredients, and customization options, allowing me to provide informed recommendations to customers.
• Customer Service: Providing outstanding customer service by addressing inquiries, resolving concerns, and creating a welcoming and friendly atmosphere for patrons.
• Team Collaboration: Collaborating with kitchen staff and fellow team members to ensure orders are prepared accurately and efficiently, contributing to an overall smooth and efficient operation.
• Upselling and Promotions: Actively promoting upsell items and special promotions to enhance sales and create an enhanced dining experience for customers.
• Cleanliness and Organization: Maintaining a clean and organized cashier station, replenishing supplies, and adhering to food safety and hygiene protocols. My role as a Cashier at PDQ required meticulous attention to detail, effective communication skills, and the ability to manage high-volume transactions while ensuring a top-notch customer experience. I was dedicated to upholding PDQ's commitment to quality and customer satisfaction. Take Out Specialist
Chili's-Miami, FL
January 2020 to January 2021
In my role as a Take Out Specialist at Chili's, I played a crucial part in ensuring a seamless and efficient take-out dining experience for our valued customers. My key responsibilities included:
• Order Management: Proficiently processing take-out orders, both over the phone and in person, ensuring accuracy and completeness while providing exceptional customer service.
• Menu Expertise: Demonstrating an in-depth knowledge of Chili's menu items, ingredients, and customization options, allowing me to guide customers and make tailored recommendations.
• Order Preparation: Coordinating with the kitchen staff to ensure orders are prepared accurately and in a timely manner, while adhering to Chili's quality and presentation standards.
• Packaging and Presentation: Carefully packaging take-out orders to maintain food quality during transit and presenting orders to customers with a focus on visual appeal.
• Cash Handling: Handling cash, credit card transactions, and utilizing point-of-sale (POS) systems to complete transactions, maintain cash drawer accuracy, and reconcile sales.
• Customer Interaction: Providing outstanding customer service by addressing inquiries, offering assistance, and ensuring a positive experience for take-out patrons.
• Promotions and Specials: Effectively promoting Chili's specials and promotions to drive sales and enhance the customer experience.
• Cleanliness and Organization: Maintaining a clean and organized take-out area, restocking supplies, and adhering to food safety and hygiene guidelines. My role as a Take Out Specialist demanded strong attention to detail, excellent communication skills, and the ability to manage high-volume take-out orders. I was dedicated to ensuring that Chili's customers received the same exceptional dining experience whether dining in or enjoying their meal to-go. Cashier/Customer Service
Taco Bell-Miami, FL
January 2019 to December 2019
As a cashier at Taco Bell, I assumed a pivotal role in ensuring a seamless and efficient customer experience within a fast-paced and dynamic environment. My primary responsibilities included:
• Order Processing: Accurately and swiftly processing customer orders, ensuring each order meets Taco Bell's quality and presentation standards.
• Cash Handling: Proficiently handling cash, credit card transactions, and using point-of-sale (POS) systems to complete transactions, maintain cash drawer accuracy, and reconcile sales.
• Customer Service: Providing exceptional customer service by addressing inquiries, resolving concerns, and creating a positive and welcoming atmosphere for patrons.
• Menu Knowledge: Demonstrating an in-depth understanding of Taco Bell's menu items, ingredients, and options, allowing me to guide customers and make informed recommendations.
• Team Collaboration: Collaborating with kitchen staff and fellow team members to ensure orders are prepared accurately and efficiently, contributing to overall operational excellence.
• Cleanliness and Organization: Maintaining a clean and organized cashier station, restocking supplies, and following food safety and hygiene protocols.
• Upselling and Promotions: Effectively promoting upsell items and seasonal promotions to boost sales and enhance the customer experience.
Education
High school diploma
Felix Varela Senior High School-Miami, FL
August 2017 to June 2021
High school diploma or GED
Bachelor's degree
Skills
• Greeting customers
• Serving Experience
• Microsoft Office
• Food Service
• Sales
• Cashiering
• Order Management System
• Microsoft Word
• Insurance sales
• Sushi
• Food handling
• Pallet jack
• Cash Handling
• Kitchen experience
• Host/Hostess
• Knife skills
• Restaurant experience
• Supervising experience
• Food safety management
• Bilingual
• Basic math
• B2B sales
• Medical office experience
• Pharmaceutical sales
• POS
• Surveillance
• Typing
• Computer literacy
• Dental office experience
• Leadership
• Negotiation
• Customer service
• Team management
• Upselling
• Cash register operations
• Retail sales transactions
• Business development
• Teamwork
• Food Safety
• Communication skills
• Balancing cash drawers
• Cooking
• Food preparation
• Cleaning Experience
• Computer operation
Languages
• Spanish
Certifications and Licenses
First Aid Certification
CPR Certification
Pesticide Applicator’s License
Plumbing License
Guard Card
PERC Card
Property & Casualty License
Life & Health Insurance License
Driver's License
Certified Apartment Manager
CMCA
Certified Property Manager
Professional Educator License
Special Education Certification
Motorcycle License
Counseling Certification
QMHP Certification
Certified Fitness Instructor
Certified Personal Trainer
Certified Medical Assistant
RBT Certification
Teaching Certification
CDL
Class D Security
Firearms License
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