Entry-Level Customer Service Candidate with Leadership Skills

JOSHUA D. BALAN-EG

099*-***-**** I **************@*****.***

SUMMARY

Dedicated Licensed Professional Teacher and proactive SK Chairperson with a strong foundation in clear communication, conflict resolution, and community leadership. Proven ability to manage complex schedules, facilitate diverse groups, and handle high-pressure situations with composure. Eager to leverage exceptional English proficiency and interpersonal skills to deliver high-quality customer service and exceed performance targets in a fast-paced BPO environment.

INTERNSHIP EXPERIENCE

TEACHING INTERNSHIP

Ilocos Sur National High School Vigan City, Philippines

January 2025 - May 2025

Delivered daily lessons to diverse groups of 40+ students, ensuring complex information was communicated clearly and effectively in English..

LEADERSHIP AND COMMUNITY GOVERNANCE

Youth Council Chairperson (Elected Local Official)

Sangguniang Kabataan Kalumsing, San Emilio, Ilocos Sur

November 2023 - Present

Served as the primary point of contact for youth concerns, effectively resolving grievances and de-escalating conflicts within the community through active listening and professional mediation.

Facilitated regular meetings and maintained meticulous records of resolutions and minutes, demonstrating strong organizational skills and attention to detail.

SKILLS

Data Entry & Accuracy: High attention to detail in record-keeping, report writing, and student/constituent database management.

Public Speaking & Presentation: Ability to command attention and deliver clear, persuasive information to large or diverse audiences.

AI Tool Proficiency: Familiarity with leveraging AI (like Gemini or ChatGPT) for drafting reports, organizing workflows, and enhancing productivity.

Emotional Intelligence & Empathy: Skilled in "Active Listening" to identify underlying customer needs, a skill central to student-centered learning.

Stress Management & Resilience: Capable of maintaining peak performance under pressure, meeting deadlines, and handling high-volume workloads.

Contact this candidate