Customer Support and Admin Specialist Resume
Resume:
Cherith Carpenter
Rincon, GA *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Office Manager/Administrative Assistant
JM Smith Construction-Guyton, GA
May 2024 to February 2025
• Perform general administrative tasks in support of the Construction team.
• Maintain project folders/records.
• Coordinate, prepare, and distribute reports utilizing Microsoft Office system.
• Obtain detailed reports and documents.
• Manage project directory and distribution lists.
• Generate, send, and receive emails, packages, letters, etc.
• Track weekly/monthly attendance and worked hours of staff.
• Track forecasted monthly expense report.
• Review labor invoices for errors.
• Other duties as assigned by the Construction Admin Supervisor and Director of Construction. Service Advisor/Writer
Rutland Tire & Wheel-Rincon, GA
August 2021 to May 2024
• Interact with customers to determine their service needs and provide recommendations.
• Write service orders and descriptions of problems and repairs needed.
• Communicate with technicians to ensure accurate and timely completion of services.
• Provide accurate estimates for labor and parts.
• Maintain customer records and follow up on services provided.
• Assist with scheduling appointments and managing service flow. Retail Salesperson
Advance Auto Parts-Pooler, GA
February 2020 to August 2021
• Provide excellent sales experience for DIY customer visits and telephone inquiries.
• Achieve personal sales goal and assist store in achieving quarterly and fiscal sales goals.
• Provide exceptional DIY services per customer satisfaction, including but not limited to immediate customer vehicle inspection assistance.
• Maintain store product and operational standards.
• Responsible for inventory processes including location parts delivery, stocking, and back stock. Assistant Service Manager, Customer Service Advisor Goodyear Tire and Rubber Company-Pooler, GA
May 2017 to December 2019
• Locate and extract pertinent information from files.
• Responsible for providing an outstanding service experience by making meaningful connections with customers.
• Drive sales and profitability for the store by selling tires and recommend automotive services to customers.
• Contribute to promotional merchandising, special events as well as maintain clean and safe work and customer areas.
• Receive and refer customers when they arrive at the parts and service center and direct them to an available mechanic.
• Consult with mechanics about necessary repairs and possible alternatives to expensive work.
• Provide customers with in-depth information about available aftermarket and OEM (original equipment manufacturer) part options
• Answers recurring questions regarding service outcome (after consulting with mechanic if necessary) and resolves recurring clerical and administrative problems.
• Advise customers about warranty protections and potential cost savings.
• Manage work to be accomplished by mechanics, set and adjust short-term priorities, and prepare schedules for completion of work.
• Contact customers to inform them of changes in service or to let them know their vehicle is ready for pick-up.
• Maintains and tracks incident reports, supply items, logs, files, and accountability for service tickets.
• Provides administrative support to ensure efficient office operations.
• Receives and answers routine telephone inquiries or refers to appropriate staff.
• Distributes mail and messages.
Office Coordinator
Better Homes and Gardens Real Estate Legacy-Pooler, GA February 2016 to January 2017
• Managed social media platforms to enhance business presence in order to expand the realtor's client base.
• Coordinated all public open houses and agent open houses.
• As the primary point of administrative support, I oversaw the administrative operations of the office and maintained positive customer service interactions by greeting and assisting visitors and directing incoming calls to appropriate destination.
• Daily use of multiple office automation and software with varied functions to produce documents such as electronic drafts, charts, tables and text graphs.
• Organized and maintained showing scheduling by coordinating showing verification with owners/ tenants and the requesting agent and forwards notice to appropriate listing agent.
• Updated and managed integrity of company databases, including DTR, Crest, MLS, and LeadRouter.
• Managed inventory and vendor relationships for merchandise by tracking current inventory and contacting vendors when supplies were low in order to keep the shelves stocked with the appropriate amount of supplies.
• Responsible for weekly reports, scheduling guest speakers, and advising agents of upcoming office trainings and locations.
• Composed correspondence and publications to mail to clients to keep them informed of the housing market and encourage referrals from previous clientele.
• Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, both orally and in writing, in order to meet business objectives.
• Advanced knowledge of policies and procedures associated with operational activities that affect Better Homes and Gardens Real Estate Legacy.
• Maintained a suspense control system to track actions which are passed between real estate agents within the company.
• Responsible for keeping an inventory of office supplies and restocking appropriate items.
• Maintained awareness of available resources and made projection recommendations to appropriate leadership.
• Skilled in applying basic data gathering techniques in order to develop trends and analysis tools using data from reports.
• Initiated, maintained records in accordance with prescribed directives.
• Located and extracts pertinent information from files.
• Provided technical assistance to staff to identify sources that will yield information desired and suggested avenues of exploration if appropriate.
• Performed error resolution to resolve individual personnel and pay related problems by researching tables and databases, tracing personnel records and payroll actions, and reconstructing accounts and records.
Customer Service Assistant
American Irons-Savannah, GA
March 2011 to September 2011
• Conferred with customers to provide information about products and services, entered orders, collected payments, and cancelled appointments.
• Upheld showroom cleanliness and maintained neat, orderly product displays.
• Ensured customer satisfaction by assisting customers with selections and services.
• Verified that customers presented all legal documentation and properly filed paperwork to receive services.
• Analyzed, evaluated, and advised on systems and operations and recommend solutions/changes in processes and procedures.
• Participated in planning/management decisions and processes that impact the operation of the business U-2 Aircraft Electronics and Environmental Systems Specialist U.S. Air Force-Beale AFB, CA
May 2004 to May 2010
• Working knowledge on the repair and operation of alternating and direct current applications; maintenance practices on voltage regulators, load controls, inverters, voltage regulators, relays, electrical wiring, connectors, solenoids, and switches, amplifiers, and AC and DC generators, pneumatic, and cryogenic systems.
• Performed and supervised electrical and environmental functions and activities on aircraft and associated support equipment at stateside and overseas locations.
• Performed cryogenic maintenance on mobile aircraft servicing units as well as aircraft cooling and breathable oxygen systems.
• Ensured strict compliance with technical publications, directives, and OHSA standards while completing emergency aircraft repairs.
• Directly worked with Squadron Commander and Squadron First Sergeant in carrying out all requests presented and immediately delivering paperwork to the desired office or personnel.
• Responsible for ensuring the best possible customer service to all Airmen.
• Quickly and accurately updated weekly training information for all new Airmen in the squadron upon receiving documentation.
• Ensured training slides were accurate and up-to-date before each weekly training meeting.
• Ensured all paperwork and documents were placed in the correct office's mailboxes and guaranteed delivery to said offices in a timely manner.
• Responsible for keeping an inventory of office supplies and restocking appropriate items.
• Identified administrative areas that may need improvement according to Chief Counsel's policies, guidelines, regulations and executive preference.
• Updated and maintained Standard Operations Procedures (SOPs), work schedules and timekeeping, arranged for conference lines, making travel arrangements, emergency contacts listing, and internal phone listing, records management, system inquiries, and special projects.
• Served as command consultant for contract quality assurance with responsibility for directing, developing and implementing quality assurance policies that support contract surveillance management.
• Implemented policy and procedures on quality related functions for staff and operational components of the organization.
• Served as key technical advisor for evaluating proposed quality management system.
• Managed all ongoing training of new airmen entering the specialist section and training of those promoting within the section.
• Ensured efficient training management through training and learning management system support.
• Scheduled all mandatory training and safety appointments for each member of the 200-manned specialist section.
• Informed supervision of negative and positive training updates for each individual in upgrade training.
• Compiled and presented all training information for the Commander's weekly squadron training meetings.
• Researched, identified, and analyzed program requirements and problems for projected and planned programs.
• Created new and revamped existing computer programs to ensure the most efficient training possible.
• Maintained a 95-100% on-time weekly training completion for the specialist section.
• Set standard for all sections in the squadron.
• Responsible for securing all volumes of book work for each trainee until previous volume was completed.
• Administered and graded all testing material for each trainee. • Provided identification and defined administrative requirements of specific technical, training, exercise and support areas for different acquisition programs and projects.
• Advised senior leaders on policies and procedures that will impact the workload.
• Prepared correspondence and maintained department calendar, and updates rosters, reports and spreadsheets.
• Competitive level proficiency in typing to accomplish word processing and office automation tasks.
• Maintained control of the officials' schedules, responded to and coordinated correspondence, tracked and followed-up project deadlines, arranged for briefing materials, and organized meetings and conferences based on a knowledge of the management officials' preference.
• Administers programs and serves as the primary source of information.
• Served as the resident subject matter expert for all mandated administrative support programs.
• Ensures unit program compliance with regulations, laws, policies, and squadron commander directives.
• Served as a unit liaison to the military and civilian personnel offices.
• Performed other clerical and administrative work in support of the organization.
• Performed, collected, analyzed and monitored aircrew and aircraft debriefing data.
• Informed supervision of negative aircraft performance trends, initiated aircraft historical data record referrals.
• Input aircraft/engine flight times and discrepancy data into IMDS. Education
Associate degree in Human Services Technology
Tri-County Community College-Murphy, NC
January 2013 to December 2015
Skills
• Administrative experience
• Typing
• Office experience
• Customer Service
• Microsoft Word
• Customer Support
• Front desk
• Organizational skills
• Data entry
• Microsoft Office
• Microsoft Excel
• English
Military Service
Branch: United States Air Force
Rank: E4
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