Aspiring Remote Data Entry Specialist
Resume:
Ahliyah Fair
Experienced Data Entry and Consultation Representative
Grand Blanc, MI 48439
********@*****.***
Professional Summary
Detail-oriented and customer-focused professional with experience in remote customer service, data entry, and GPS guided delivery. Fast paced learning is preferred. Authorized to work in the US for any employer
Work Experience
Amazon Delivery Associate
DBE Logistics-Pontiac, MI
July 2025 to September 2025
Daily Responsibilities:
• Efficiently sorted and loaded packages into delivery vehicles, ensuring accurate routing and adherence to safety protocols.
• Safely operated delivery vehicles, following assigned routes and schedules to deliver packages to customers within designated time frames.
• Demonstrated exceptional customer service skills, providing friendly and professional interactions with customers during deliveries, addressing inquiries, and resolving any concerns.
• Utilized GPS navigation systems and route optimization tools to plan and optimize delivery routes, ensuring efficient and timely deliveries.
• Collaborated with dispatchers and team members to coordinate and streamline delivery operations, maintaining effective communication and ensuring smooth workflow.
• Maintained a clean driving record and adhered to all traffic laws and safety regulations to ensure the safety of self, customers, and fellow road users.
• Effectively managed and organized delivery paperwork, including delivery logs, manifests, and customer signatures, ensuring accurate documentation and record-keeping.
• Proactively reported any delivery exceptions or incidents, such as damaged packages or delivery delays, to the appropriate channels, ensuring prompt resolution and customer satisfaction.
• Demonstrated physical fitness and the ability to lift packages weighing up to 50 pounds, ensuring safe handling and delivery of various-sized packages.
• Adapted to changing delivery demands, including peak seasons and special promotions, by maintaining flexibility in work schedule and prioritizing time-sensitive deliveries.
• Participated in ongoing training programs and workshops to stay updated on delivery procedures, safety guidelines, and customer service techniques. Delivery Associate
Pursue the Limit LLC-Rochester Hills, MI
August 2024 to March 2025
Daily Responsibilities:
• Efficiently sorted and loaded packages into delivery vehicles, ensuring accurate routing and adherence to safety protocols.
• Safely operated delivery vehicles, following assigned routes and schedules to deliver packages to customers within designated time frames.
• Demonstrated exceptional customer service skills, providing friendly and professional interactions with customers during deliveries, addressing inquiries, and resolving any concerns.
• Utilized GPS navigation systems and route optimization tools to plan and optimize delivery routes, ensuring efficient and timely deliveries.
• Collaborated with dispatchers and team members to coordinate and streamline delivery operations, maintaining effective communication and ensuring smooth workflow.
• Maintained a clean driving record and adhered to all traffic laws and safety regulations to ensure the safety of self, customers, and fellow road users.
• Effectively managed and organized delivery paperwork, including delivery logs, manifests, and customer signatures, ensuring accurate documentation and record-keeping.
• Proactively reported any delivery exceptions or incidents, such as damaged packages or delivery delays, to the appropriate channels, ensuring prompt resolution and customer satisfaction.
• Demonstrated physical fitness and the ability to lift packages weighing up to 50 pounds, ensuring safe handling and delivery of various-sized packages.
• Adapted to changing delivery demands, including peak seasons and special promotions, by maintaining flexibility in work schedule and prioritizing time-sensitive deliveries.
• Participated in ongoing training programs and workshops to stay updated on delivery procedures, safety guidelines, and customer service techniques. FC Associate
Amazon DSP-Pontiac, MI
July 2024 to August 2024
Receive and put away inventory
Get customer orders ready and pack them up
Load boxes into trucks for shipment
Use scanners to read bar codes on products
View prompts on screens and follow the direction for some tasks Troubleshoot problems
Ensure product meets quality requirements
Gig Worker
April 2022 to July 2024
The 2 years of Gig was due to taking care of family. My father has had several medical emergencies including a stroke, heart attack and prostate cancer over 2 year period. I would travel between Ohio and Michigan for 2 weeks at a time. This could not be possible with a job. My father has since recovered. During this time, I earned money driving for Uber and Lyft. I also have a history of driving for Postmates during my time in Ohio.
Remote Response Specialist
Concentrix-Farmington Hills, MI
October 2021 to April 2022
• Respond and Service Toyota/ Lexus customers via single monitor system.
• Issues ranging from Amber Alerts and stolen vehicles to customer service questions and setting up vehicle service systems subscriptions.
• Timed Calls
• Conducted customer Verification
Remote Customer Service Representative
American Signature-Columbus, OH
January 2020 to April 2021
• AS400 trained.
• Remote Position
• Received inbound calls and assisted customers with inquires regarding furniture delivery and time frames.
• Aid customers in product selection
• Conducted refunds
• Used 2 monitor system
Server/Bartender
Schulte Hospitality Group-Columbus, OH
May 2019 to January 2020
• Served meals and alcoholic beverages according to specifications of the customer or hotel guest
• Managed cash, check and credit/debit transactions
• Cleared tables
• Maintained clean work area
Auto Claims Adjuster
Safelite AutoGlass-Columbus, OH
February 2019 to July 2019
• Assisted customers with insurance claims.
• First point of contact and dispatched tow and rental services.
• Accepted payment over the phone.
• Licensed for this position in Texas and the subordinate 35 states. Was waiting to receive other certificates and the end of employment.
• Resigned due to commute prices
Education
Pre Health (Associate's degree)
Washtenaw Community College-Ann Arbor, MI
Some college
Skills
• Microsoft Word
• Quality Assurance
• Communication skills (5 years)
• Mobile devices
• Typing
• English
• Data entry
• Conflict management
• Google Docs
• Technical sales
• Front desk
• Phone etiquette
• Medical terminology
• GPS
• Inside sales
• Social media management (2 years)
• Customer support
• Cash handling
• Account Management
• Pricing
• Research
• Microsoft Office
• Microsoft Excel
• Sales
• Project Management
• Time management
• Help Desk
• Windows
• Grammar Experience (8 years)
• Customer service
• Leadership
• Computer hardware
• AS400 (2 years)
• Computer skills (6 years)
• Medical records
• Hospitality
• VPN
• Management (2 years)
• Clerical experience
• Remote access software
• Supervising experience (2 years)
• Call center management (3 years)
• Search engines
• Inventory management
Certifications and Licenses
Food Handler Certification
CPR Certification
December 2023 to December 2030
Driver's License
April 2024 to April 2028
Property & Casualty License
March 2019 to March 2023
Licensed Insurance Agent
February 2019 to April 2020
I was licensed for Auto insurance claims adjustments in Texas and the subordinate 35 states. First Aid Certification
BLS Certification
IAT
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