Remote Customer Support Specialist with Insurance Focus

Bilal Khan

Houston, TX • 954-***-**** • ***********.**@*****.***

PROFESSIONAL SUMMARY

Remote Customer Support and Call Center Specialist with 4+ years of experience providing high-volume phone, email, and chat support. Proven ability to resolve customer issues, manage sensitive information, and maintain accurate records in CRM systems. Experienced supporting insurance clients (Farmers & Allstate), meeting productivity and quality standards, and working independently in fully remote environments. CORE SKILLS

Remote Customer Support • High-Volume Call Handling • Inbound & Outbound Calls • CRM Systems • Data Entry & Documentation • Email & Chat Support • Customer Issue Resolution • De-escalation • Appointment Scheduling • Microsoft Word & Excel • Time Management • Attention to Detail PROFESSIONAL EXPERIENCE

Remote Call Center Representative – Anomaly Squared (Farmers & Allstate) Remote Feb 2024 – Present

• Handle high-volume inbound and outbound calls assisting Farmers and Allstate customers

• Provide insurance quotes, policy updates, and general account support

• Accurately document interactions in CRM systems while following confidentiality standards

• Resolve customer concerns, de-escalate complaints, and ensure positive experiences

• Consistently meet productivity, quality, and attendance expectations in a remote environment Remote Data Entry & Customer Support Representative – I and H Construction Remote May 2021 – May 2023

• Supported customers via phone, email, and chat in a fully remote setting

• Entered and maintained data records with a high level of accuracy

• Responded to customer inquiries, order requests, and service issues

• Collaborated virtually with team members to improve response times and service quality Sales Associate – The UPS Store #3996

Coral Springs, FL Jan 2023 – Aug 2023

• Delivered front-line customer service in a fast-paced retail environment

• Processed transactions, resolved customer concerns, and upsold services

• Trained new staff on customer service standards and daily procedures

• Maintained accurate documentation and transaction records Front Desk Assistant – Professional Associates

Coral Springs, FL Aug 2022 – Dec 2022

• Managed client check-ins, scheduling, and front-desk communications

• Maintained confidential records and assisted with administrative tasks

• Supported daily office operations and client relations EDUCATION

Houston Community College (HCC) – Houston, TX

Associate of Arts in Public Policy – In Progress

Broward College – Coral Springs, FL

Associate of Arts in Public Policy – Completed

University of London

Certificate of Higher Education (CertHE) in Law

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