Remote Data Entry & Customer Support Specialist

Jersey City, NJ ***** 718-***-**** ***********@***.*** WWW: Bold Profile

CLAUDETTE CUMMINGS

SKILLS ● Registration Procedures

Health Code

Requirements

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● Compliance Requirements

● HIPAA Regulations

● Office Meetings

● Patient Registration

● Patient Admission

BUSINESS ASSOCIATE REGISTRAR ER 04/1996 to 05/2022 Mt Sinai Medical Center, New York, NY

WORK FROM HOME CUSTOMER SERVICE AGENT 12/2012 to 12/2015 Arise, Miramar, FL

CUSTOMER SERVICE ASSOCIATE 09/1980 to 11/1994

AT&T, Rego Park, NY

WORK HISTORY

● Processed insurance approval forms for scheduled procedures and office visits.

● Used electronic systems to enter provider orders and retrieve test results.

● Facilitated patient prescriptions, new prescriptions, refills and pre-authorizations. Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning processes.

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Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.

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Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.

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Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.

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Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.

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Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.

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● Answered live online chats to give quick answers and solve problems faster. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Answered customer telephone calls promptly to avoid on-hold wait times.

● Offered advice and assistance to customers, paying attention to special needs or wants. Informed customers about special promotions and provided detailed information for various products.

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● Responded to customer calls and emails to answer questions about products and services.

● Provided customer feedback to management and identified areas of improvement for products and services.

Forest Hills HS

Boro Manhattan College

EDUCATION

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