Multifaceted Administrative and Client Services Specialist

Kiaris D. Taylor

Southfield, MI *****

586-***-**** ************@*****.***

OBJECTIVE

To leverage my diverse skills and experience in a dynamic role that allows me to contribute to the growth and success of the company while continuously developing my knowledge, capabilities and personal development.

SUMMARY OF QUALIFICATIONS

Typing Speed: 75 WPM

Technical Skills: Proficient in Fiserv, SAP, Mortgage Servicer, Frontier, Symitar, and Microsoft Office Suite (Word, Excel, PowerPoint)

Soft Skills: Exceptional communication and interpersonal skills, highly adaptable, critical thinker, strong leadership and management abilities, excellent attention to detail.

ADDITIONAL SKILLS

Leadership, time management, problem-solving, and customer service experience

Ability to quickly learn new software and technologies

Strong attention to detail and high organizational skills

PROFESSIONAL EXPERIENCE

Real Estate Servicing Specialist

Michigan Schools & Government Credit Union (9/2023 – Present)

Manage mortgage payments, escrow administration, and over 100 loan discharges, maintaining a high level of accuracy and efficiency in loan servicing.

Handle 400+ calls per month, providing solutions and resolving issues related to mortgages, ensuring a high level of customer satisfaction.

Utilize critical thinking to research and resolve member inquiries, ensuring swift problem resolution.

Backup support for taxes and insurance processing

Creative Team Expert / Assistant Administrator

The RFC Group (2/2023 – 6/2023)

Managed the CEO’s social media accounts, boosting engagement over 100% and building awareness around job opportunities.

Organized and maintained the CEO’s work calendar, ensuring smooth day-to-day operations.

Coordinated company bids, fielded phone calls, and supported business development efforts, contributing to organizational growth.

Sales Administrator

Robert Half Staffing: Kistler (10/2022 – 1/2023, Contract)

Entered sales orders into SAP and CRM systems, ensuring pricing accuracy and obtaining necessary approvals for parts.

Worked closely with customers to clarify order details, address discrepancies, and resolve issues promptly.

Assisted in streamlining the sales process, improving customer satisfaction and reducing order processing time.

Loan Operations Specialist

Robert Half Staffing: Level One Bank/First Merchants Bank (Remote) (1/2021 – 9/2022)

Processed various loan applications (including PPP and 7A loans), ensuring complete and accurate documentation.

Reconciled general ledger entries and resolved discrepancies, maintaining high operational accuracy.

Managed loan servicing tasks, including processing payoff quotes, waivers, and enhancing operational efficiency.

Senior Billing Advisor/IT Support Specialist

Apple (Kelly Connect, Remote) (8/2018 – 1/2021)

Mitigated escalated customer issues, providing effective solutions and ensuring high levels of customer satisfaction.

Delegated complex product and technical issues to higher management, ensuring swift resolutions.

Acted as a mentor to junior billing advisors, offering guidance and enhancing team performance by 20%.

EDUCATION & TRAINING

Associate in Business Administration, Oakland Community College, Concentration in Accounting, Southfield, MI

High School Diploma, Arts Academy in the Woods, Dance/Biology, Fraser, MI

Coursework (2 years), Clark Atlanta University, Science, Atlanta, GA

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