Versatile Virtual Assistant & Operations Manager

Detail-oriented and results-driven Project Manager and Office Operations Professional with over 20 years of experience supporting engineering, construction, and service-based businesses. Proven ability to manage projects from planning through completion, oversee daily office operations, handle full-cycle bookkeeping, and maintain strong client relationships. Highly organized, dependable, and adept at working independently in fast- paced environments, including remote settings.

JENNIFER ST. OURS

Locust Grove, VA *********@*****.*** 540-***-**** Project Manager

Legacy Engineering - Fredericksburg VA

Oct 2022 - May 2023

Project Manager/Office Manager

Sign Company - Fredericksburg VA

Oct 2023 - Dec 2025

Oversaw the planning, execution, and monitoring of signage projects, ensuring completion on time, within scope, and on budget.

Coordinated with internal teams and external vendors to develop detailed project plans and track progress.

Prepared project estimates, invoiced clients upon completion, and followed up on unpaid invoices to support cash flow.

Maintained consistent client communication to manage expectations and resolve issues efficiently. Managed daily office operations, creating a professional and organized work environment. Handled accounts payable, accounts receivable, collections, and expense tracking. Performed general bookkeeping using QuickBooks and maintained financial spreadsheets. Prepared and provided financial and operational reports. PROFESSIONAL EXPERIENCE

SUMMARY

Managed soil testing projects from initiation through completion. Worked directly with clients to assess project needs and prepare accurate estimates. Coordinated service delivery with internal staff and third-party laboratory testing services. Produced clear, professional reports based on field and laboratory test results. Office Manager - General Manager - Business Owner

Alexcom & Associates - Fredericksburg VA

Apr 2008 - Dec 2022

Acquired ownership after 10 years of progressive responsibility, beginning as Office Manager, advancing to General Manager, and ultimately becoming a business partner. Operated a civil, structural, and geotechnical engineering firm, overseeing all aspects of business operations. Led strategic planning, budgeting, project management, estimating, bidding, and contract negotiations.

Managed office operations including accounting (AP/AR), payroll, collections, and financial reporting. Conducted construction inspections and laboratory testing for shrink-swell soil conditions. Collaborated with state and local officials to ensure compliance with regulations. Maintained professional licenses and certifications throughout business operations. Business closed permanently in December 2022 due to unforeseen circumstances. REFERENCES AVAILABLE UPON REQUEST

EDUCATION

High School Diploma

Stafford Senior High School • Stafford, VA

Germanna Community College • Locust Grove, VA

United States Navy Training

Naval Air Station • Alameda, CA

Project Management &

Coordination

Office & Business Operations

Client Communication &

Relationship Management

Accounts Payable & Accounts

Receivable

Invoicing, Billing & Collections

General Bookkeeping

(QuickBooks)

Budgeting & Expense Tracking

Financial & Operational Reporting

Spreadsheet Management

(Excel / Google Sheets)

Vendor & Third-Party

Coordination

Process Improvement &

Workflow Optimization

Remote & Independent Work

SKILLS

Office Administrator / Communications Manager

Cary Quality Insulation - Fredericksburg, VA

Jan 2003 – Feb 2008

Managed office functions including billing, accounts payable/receivable, and inventory control. Prepared reports and communicated operational updates to the corporate office for newsletters. Provided administrative support to ensure smooth daily branch operations. Business closed permanently.

Billing and Claims Specialist

Interstate Van Lines • Springfield, VA

Jan 1998 – Dec 2000

Processed high-volume billing and invoicing for government contracts with a strong focus on accuracy and timeliness.

Reviewed, evaluated, and processed property damage claims, ensuring prompt resolution and compliance.

Aviation Boatswain’s Mate (ABEAN)

United States Navy (Active Duty)

April 1994 – July 1996

Supported critical aviation operations aboard an aircraft carrier. Worked directly with senior officers during flight deck operations. Earned certifications in CPR, AFFF, and Flight Deck Control. Completed a six-month West-Pac deployment.

Honorable Discharge upon contract fulfillment.

TECHNOLOGY

QuickBooks

Microsoft Office (Word, Excel, Outlook)

Google Workspace

Various CRM and ERP Systems

Spreadsheets & Financial Reporting Tools

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