Healthcare Data & Billing Support Specialist
Resume:
Myunique’ Johnson
***************@*****.*** 713-***-****
Professional Summary
Dedicated and detail-oriented healthcare support professional transitioning into medical billing and coding. Strong background in patient coordination, data accuracy, and multi platform navigation within EMR systems. Known for maintaining confidentiality, ensuring data integrity, and providing reliable support in fast-paced clinical and administrative environments. Seeking to contribute accuracy, compliance awareness, and strong organizational skills to a healthcare organization in a billing, coding, or records role.
Core Skills
Medical data accuracy & EMR documentation
Claims support, EOB understanding, documentation standards
HIPAA compliance & confidentiality
Patient communication & de-escalation
Microsoft Office, EMR/CRM platforms, scheduling systems
Detail-oriented, analytical, strong follow-up
Familiar with CPT, ICD-10, and HCPCS terminology
Experience in insurance verification
Strong attention to detail and high level of accuracy
Excellent written and verbal communication skills
Proficient with web-based portals, data entry systems, and Microsoft Office applications
Medical data accuracy & EMR documentation
Claims support, EOB understanding, documentation standards
HIPAA compliance & confidentiality
Patient communication & de-escalation
Microsoft Office, EMR/CRM platforms, scheduling systems
Detail-oriented, analytical, strong follow-up
Familiar with CPT, ICD 10, and HCPCS terminology
Professional Experience
Medical Records Outreach Specialist (Remote)
August 2025 – Present
Request, track, and verify medical records from healthcare providers to support billing, audit, and HIPPA compliance processes.
Research and correct missing or inaccurate provider information to ensure complete and accurate records.
Maintain HIPAA compliance while working with sensitive patient and provider data across multiple EMR systems.
Communicate with provider offices to resolve documentation discrepancies and meet retrieval deadlines.
Utilized multiple screens
Update sensitive provider information.
Identify and resolve data discrepancies or incomplete information.
Adhere to data security standards and maintain strict patient confidentiality at all times.
Meet daily productivity and accuracy goals as established by the department.
Support process improvement initiatives to streamline credentialing and data entry workflows.
Patient Care Coordinator / Scheduler, Opticall, LLC (Remote)
March 2022 – October 2024
Managed 75+ patient interactions daily while maintaining accuracy in scheduling and EMR documentation.
Entered and updated patient information in compliance with HIPAA requirements.
Collaborated with clinical staff to verify patient information and coordinate care.
Applied de-escalation techniques to resolve patient concerns, improving satisfaction rates.
Supported billing workflows by verifying patient and insurance details.
Patient Support Representative, VXI, Inc. (Remote)
June 2021 – March 2022
Assisted patients with scheduling and transportation for medical appointments.
Performed accurate data entry in patient tracking systems for billing and reporting.
Coordinated with internal departments to resolve escalated issues.
Census Enumerator, U.S. Census Bureau (Remote)
January 2021
Conducted structured data collection interviews and entered information accurately into federal databases.
Customer Service Associate, CDC (Remote)
February 2020 – April 2020
Delivered accurate public health information and directed individuals to testing resources.
Followed communication guidelines and maintained confidentiality.
Care Worker, World Health, Inc. (Houston)
June 2008 – December 2016
Assisted patients with daily activities, medication reminders, and health documentation.
Supported care plans while ensuring patient comfort and safety.
Paraprofessional, Aldine ISD (Houston)
March 2005 – March 2008
Assisted with student support, documentation, and classroom coordination.
Observed student temperament and engaged in student de-escalation.
Administered state testing and gathered required student documentation.
Helped students acquire appropriate tools needed for daily tasks.
Spearheaded logistics and preparation for student field trips.
Assisted with student support, documentation, and classroom coordination.
Customer Service Specialist, Southwestern Bell Telephone Company (Houston)
March 1999 – May 2004
Managed customer accounts and resolved billing inquiries.
Performed accurate data entry across multiple systems while managing high call volume.
Education
College of Health Care Professions, Houston, TX — Currently Enrolled
Medical Billing and Coding Program
Certifications
Customer Service Excellence Certification
Conflict Resolution & De escalation Training
Additional Information
Proficient in Microsoft Office Suite and EMR tools
Knowledge of EOBs, insurance claims, and basic billing workflows
HIPAA compliant
Fluent in English; experienced with diverse patient populations
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