Inquiries: Remote Inbound Support Associate Position
Resume:
Monique Lemons
Peoria, AZ *****
*****************@*****.***
Professional Summary
Results-driven assistant manager with 15+ years of experience in customer service and operations management across various roles. Proven track record in resolving customer complaints and enhancing guest satisfaction, while effectively supervising teams to maximize productivity. Skilled in front desk operations, cash handling, and training staff, with a commitment to maintaining high service standards in fast-paced environments.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Delivery Driver
Door dash-Phoenix, AZ
January 2019 to Present
• Delivered packages and goods to customers in a timely and efficient manner
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries Night Auditor
Comfort Inn by Choice Hotels-Chandler, AZ
June 2024 to October 2024
• Managed front desk operations during overnight shifts, including guest check-ins and check-outs
• Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review
• Collaborated with housekeeping staff to coordinate room availability for incoming guests Housekeeping
Hampton by Hilton-Chandler, AZ
January 2024 to June 2024
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
• Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
• Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies Certified Lifeguard
Great Wolf Lodge-Scottsdale, AZ
February 2023 to November 2023
• Maintained constant surveillance of pool area to ensure safety and prevent accidents
• Enforced pool rules and regulations to maintain a safe environment for all patrons
• Participated in ongoing training sessions to enhance skills in water rescue techniques, first aid, and CPR Assistant Manager
Circle K-Mesa-AZ
January 2019 to December 2022
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Education
GED
The Village High School-Phoenix, AZ
November 2002 to May 2004
Skills
• Driving
• Cash Handling
• Night Audit
• Delivery driver experience
• Communication skills
• Front Desk
• Supervising Experience
Certifications and Licenses
Driver's License
Lifeguard Training
Food Handler Certification
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