Loan Servicing/Research Specialist - Entry Level

CONTACT

Address : SPRINGFIELD, OHIO *****

Phone : 937-***-****

Email : ******@*****.***

SKILLS

• Excellent computer skills

• Microsoft Word Applications

Highly motivated and able to lead in

team projects; commended by peers

and colleagues for always displaying

professionalism.

•

Always being an effective

communicator (written and oral) with

having great work ethics.

•

Recognized for innovative problem-

solving abilities and critical thinking

skills.

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• Research and Data Management

• Client Requirements

• Complex Problem-Solving

• Process Improvement Initiatives

• Team Meeting Participation

• Effective Communication

• Customer Satisfaction

• Research Support

• Research Procedures

• Customer Research

• Research Reports

• Training Programs

PROFESSIONAL SUMMARY

To obtain a solid position within a solid company utilizing my skills, work experience and education to benefit my employer and advance my career. Quickly establish rapport and build long standing relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level loan servicing position. Ready to help and achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished my professional career offering 25 years in planning methods and techniques to meet research objectives. Expert in mortgage loan research and customer service with an reputation for reaching sound research conclusions. Strong organizational skills and multitasking. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

WORK HISTORY

Machinist •Machine operator, 11/1997 to 07/2000

Stalder Spring Works - Springfield, OH

SR Processor/Research Specialist, 01/2001 to 10/2022 Assurant Specialty Property - Springfield, OH

• Assembling spring parts for Navistar International

• Operated forklift

• Transporting supplies and parts to various locations within the plant. Performed quality assurance tasks to promote accuracy and minimize mistakes.

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• Conducted inspection of in-process or finished product.

• Worked outside in all weather conditions.

• Inspected machine parts with measuring tools.

Identified problem areas within loan portfolio, analyzed risks and suggested appropriate solutions.

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Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.

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Developed strong relationships with customers through high levels of customer service.

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Monitored performance of existing loan portfolios to identify and address any issues.

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Implemented modifications and quality control measures to influence research conclusions.

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Adapted work process and methods based on findings and literature review with limited supervision.

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YOLANDA F. NESBY

Customer Service Representative, 09/1992 to 06/1997 National City Mortgage/PNC - Miamisburg, OH

Cashier Specialist, 09/1989 to 08/1992

Meijer - Springfield

• Monitored research data to assess accuracy, validity and integrity. Performed accurate quantitative analysis of targeted data research, collection and report preparation.

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Worked as member of integrated project team in highly collaborative work environment.

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• Detailed study findings and updated research upon new discoveries. Communicated verbally with homeowners daily, answering mortgage questions and inquiries

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• Typing, filing, and taking minutes during management and team meetings Handled 70+ calls daily with duties including retrieving customer data by giving detailed information about mortgage loans

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Addressed each homeowner with a friendly attitude, and clear communication.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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• Handled customer inquiries and suggestions courteously and professionally.

• Answered constant flow of customer calls with minimal wait times.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Updated account information to maintain customer records. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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• Investigated and resolved customer inquiries and complaints quickly. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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Followed up with customers about resolved issues to maintain high standards of customer service.

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Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

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Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Worked flexible schedule and extra shifts to meet business needs. Worked closely with shift manager to solve problems and handle customer concerns.

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• Assisted customers by answering questions and fulfilling requests. Helped customers complete purchases, locate items, and join reward programs.

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• Answered questions about store policies and addressed customer concerns. Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.

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EDUCATION

Associate of Arts : Business Administration Human Resources, 11/2008 American Intercontinental University - Hoffman Estates, Illinois with Honors

Received certificate of completion, Word Processing, 06/1988 Rhodes Career Center - Springfield, Ohio

Received High School Diploma, 06/1988

Springfield South High School - Springfield, Ohio

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