Operations Director with Leadership & Compliance Expertise
Resume:
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NATALIE SHELDON
**********@*****.*** 915-***-**** El Paso, TX 79938
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
• Operational management
• Inventory control
• Staff training
• Policy development
• Compliance oversight
• Customer relationship management
• Performance evaluation
• Team leadership
• Problem solving
• Effective communication
• Time management
• Strategic planning
• Conflict resolution
• Schedule oversight
• Business management
• Leadership training
• Operational efficiency
• Staff training/development
• Written communication
• Recruitment and hiring
• Decision-making
• Reliability
• Attention to detail
• Organizational skills
• Problem-solving abilities
• Budget control
• Team building
• Teamwork
Subway Socorro, Tx
Director of Operations
11/2021 - Current
• Managed daily operations ensuring compliance with company standards.
• Supervised staff training to enhance service and operational efficiency.
• Developed schedules to optimize staffing and maintain service levels. Implemented inventory control procedures to reduce waste and improve accuracy.
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• Conducted regular audits to ensure quality and safety standards were met. Facilitated team meetings to address challenges and improve communication.
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Oversaw equipment maintenance to ensure optimal performance and reliability.
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• Created policies and procedures for improved workflow processes. Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
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Worked with management team to develop operational goals aligned with business strategy.
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Provided leadership and guidance to subordinate managers and supervisors.
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• Ensured compliance with applicable laws, regulations, industry standards.
• Identified areas where process improvements could be made resulting in Summary
Skills
Experience
increased productivity.
Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
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Developed training programs for new employees as well as existing staff members.
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Recognized employees for demonstrating excellent service resulting in increased company morale.
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Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
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Monitored inventory levels to ensure adequate stock was available at all times.
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• Delegated work to staff, setting priorities and goals. SUBWAY®Restaurants El Paso, Texas
Senior Field Consultant
10/2017 - 06/2020
Led field assessments to enhance operational efficiency in restaurant locations.
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• Trained staff on best practices for food safety and sanitation standards. Facilitated communication between corporate teams and franchise owners for alignment.
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Evaluated restaurant operations to recommend process improvements and cost savings.
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Managed multiple projects simultaneously while adhering to tight deadlines.
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Established strong relationships with customers by providing excellent service, responding promptly to inquiries and addressing any complaints or concerns.
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Conducted regular meetings with regional managers to discuss current trends in the marketplace.
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Performed quality control checks on field operations to ensure compliance with company standards.
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Trained newly hired employees on procedures, policies, job duties, safety protocols and other relevant topics.
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Maintained accurate records of expenses incurred during visits including travel costs, accommodations.
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Provided guidance and support to field consultants on product knowledge, sales techniques, customer service and other related topics.
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Taco Bell Restaurant El Paso, Texas
General Manager
10/2010 - 04/2015
Managed daily restaurant operations to ensure efficient service and customer satisfaction.
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Trained and developed staff to enhance performance and teamwork in the workplace.
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Oversaw inventory management and supply ordering to maintain stock levels.
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Monitored financial performance and controlled costs to optimize profitability.
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Conducted regular staff meetings to communicate goals and address concerns effectively.
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Ensured compliance with health and safety regulations for a safe dining environment.
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Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
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Resolved customer complaints quickly while maintaining high quality standards of service delivery.
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• Trained employees on duties, policies and procedures.
• Created schedules and monitored payroll to remain within budget. Established and maintained effective communication with staff members to ensure efficient operations.
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• Administered employee discipline through verbal and written warnings. Created a positive work environment by developing team building activities that encouraged collaboration among departments.
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Tracked monthly sales to generate reports for business development planning.
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• Guided management and supervisory staff to promote smooth operations. Managed inventory levels and conducted corrective action planning to minimize long-term costs.
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Delivered exceptional client experiences through hands-on leadership of associates and managers.
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Ensured compliance with local health department regulations regarding food safety standards.
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Coordinated training activities for employees to ensure compliance with company policies and procedures.
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Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
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Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
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• Delegated work to staff, setting priorities and goals. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
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Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
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Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
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Ultimate Medical Academy Clearwater, FL
Associates Degree in Medical Billing And Coding
07/2020 - 10/2021
Hanks High School El Paso, TX
05/2001
Education and Training
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