Restaurant Operations Leader with 17+ Years Experience

Kim Peterson

*****-** ****** ** ********

Cell 587-***-**** E-mail: ***************@*****.***

Highlights of Qualifications

* More than 17 years of progressive responsibilities and operational leadership of innovative Fast-Food chains.

* Computer skills include Microsoft Word, Excel and PowerPoint

* Knowledgeable in Payroll, Human Resource and Merchandising Standards

High Communication skills

Highly trustworthy, ethical and discreet

Trained in HACCP, Total Quality Control, and Food safety

Solid Staffing, Coaching and Training Development

Effective multitasker, detail oriented and highly organized

Handled inventory, ordering and receiving over $100,000

Extensive experience and work with people from different cultures and backgrounds.

New chain pre-opening experience

Managed and control costs for a 4-million-dollar store effectively and consistently

Related Skills and Experience

Hospitality Management

Human Resources Management:

oHandled recruitment, training and coaching of new employees

oDeveloped work and vacation schedules for efficient staffs rotation

oMaintained employee files, monitored progress and evaluated performance

oCoordinate and follow up with Workers Compensation Board and Alberta Employment and Immigration

Daily Operations:

oConsulted with managers and staff to draw an effective working organization

oManaged budgets, guest count forecast and interfaced with vendors to control costs

oHandled weekly inventory to ensure timely and cost-effective purchasing of food, beverages, and small wares

oManaged daily inventory of supplies and food stocks including

oOversea front end and back end for high volume guests

Marketing:

oInstitutes new marketing strategies and action plans

oCultivated partnership with local communities, suppliers and schools participating in Job Fair programs

oArranged for media coverage, tastings, and promotional mailings/displays

oMaintained full P&L responsibility, developed quality operations and guidelines

Customer Service:

oImplemented a build customer loyalty program

oContacted guests for feedback on service and selections

oResolved complaints graciously and quickly

Standards of Excellence:

oOversaw reparations work to maintain the food and beverage operations

oFocused on safety and cleanliness to meet health and safety regulations

oPerformed regular food inspections thru Alberta Safety, safety drills and training

Work History

Tim Horton's Shelburne, Nova Scotia

1997-2004 Store Manager

Burger King Edmonton, Alberta

2004-2007 Store Manager

Chuck E Cheese North and South Edmonton

2007-2011 Restaurant Manager

McDonalds St. Albert

2011-2012 Restaurant Manager

Subway Edmonton, Alberta

2012-2014 Training Manager

Boston Pizza Clareview Edmonton

2014- 2019 General Manager

River Cree Resort Casino

-Fatburger

-Concession Twin Rinks Enoch

2019-2024 General Manager

Certified Trainer/

Customer Service

Food Safe

Pro-serve

Pro-Tect

Tactical-Communication

Real Facts

IT training

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