Administrative/Customer Service Specialist
Resume:
Address
LOVES PARK, IL *****
** *****' experience in customer service, administrative and graphic design Computer literate: Word, Excel, Access, database, A+ Certification, Internet, email, familiar with PowerPoint
Willing to take on additional responsibilities and challenges Displays excellent time management with high attention to detail Works effectively as a team member
Administrative Support/Office Manager/Clerical with 10 years' experience in a call center. Acts as liaison between patient, family and physician Computer literate: Office 2010, Excel, Access, PowerPoint Over 10 years' experience working with top level executives on federal / state governmental issues
Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible
Excellent computer skills - Microsoft Office products Possess effective planning, organizational, communication, presentation and interpersonal skills Professional known for making managerial decisions, using discretion and processing highly confidential information
Maintain patient confidentiality in accordance with HIPPA/OSHA regulations Apr 2021 - Jan
2025
Senior Account Manager
Discover Financial Services
Chicago, IL, United States
answering inbound calls about customer's Credit card account. taking payments toward credit card bill
changing address, phone number and/or other personal information. assisting with any other questions regarding their account. Sep 2021 - Mar
2022
Call Center Representative
The Connection
Loves Park, IL, United States
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Carla Toleno
Resume
Work Experience
Check to ensure that appropriate changes were made to resolve customers’ problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Getting Information
Interacting With Computers
Processing Information
Documenting/Recording Information
Analyzing Data or Information
Experience with: Active Data Online WebChat, Adobe Systems Adobe Acrobat, Adobe Systems Adobe Flash, ADP Workforce Now, Autodialing systems, Automatic call distribution ACD system, Calling line identification equipment
Sep 2018 - Sep
2021
Call Center Representative
Alorica
Rockford, IL, United States
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods Solicit sales of new or additional services or products Review insurance policy terms to determine whether a particular loss is covered by insurance
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills Refer unresolved customer grievances to designated departments for further investigation
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Determine charges for services requested, collect deposits or payments, or arrange for billing
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Check to ensure that appropriate changes were made to resolve customers' problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Order tests that could determine the causes of product malfunctions Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims May 2016 - May
2018
Customer Service Assistant
Target
Lake Park, FL, United States
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Check to ensure that appropriate changes were made to resolve customers’ problems
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Determine charges for services requested, collect deposits or payments, or arrange for billing
Making Decisions and Solving Problems
Organizing, Planning, and Prioritizing Work
Thinking Creatively
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