Operations Leader - Hospitality Specialist
Resume:
English
Advanced
Igbo
Advanced
ACCOR Sales Spirit, Service
Spirit Certificate
Customer Care Certificate
Micros Training and Development Certificate
Food Handlers Certificate
Computer skills
Proprietary Hotel Management System
Microsoft packages
Excel sheet
Operational efficiency
Sanitation standards
Food presentation
Food safety compliance
INTERCONTINENTAL HOTEL Lagos
Pre-opening Certificate
***********@*****.***
ABUJA, NIGERIA.
12/2023
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Staff Recruitment and training
Approve/vet all purchases and requisitions
Reduction of all outlet costs
Implementation of SOP in all F/B department
Increase in revenue
Digital marketing
12/2024 – 06/2025
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Staff Recruitment and training
Approve/vet all purchases and requisitions
Reduction of all outlet costs
Implementation of SOP in all F/B department
Candidate Profile: Over 17 years’ experience gained within the hospitality industry with major hotel brands. Experienced in operational efficiency and digital marketing with a strong focus on implementing SOPs to enhance food and beverage operations. Skilled in staff recruitment and training, ensuring compliance with food safety standards while controlling costs and increasing revenue across multiple outlets. EXPERIENCE
BEN JOHN
SKILLS
CERTIFICATIONS
EDUCATION
Anglican Grammar School 1988-1994
PROFESSIONAL SUMMARY
GENERAL MANAGER,
KADA BISTRO OSR RESTAURANT
ASSISTANT FOOD AND BEVERAGE MANAGER 1
BONHOTEL OCTAGON BONHOTELOCTAGON, ABUJA.
LANGUAGES
RESTAURANT MANAGER, ONOMO ALLURE-AATC, ABUJA.
Managed daily operations of restaurant, bar, terrace, and room service,, ensuring consistent service delivery and brand standards. Recruited, trained, and led a team of 50 staffs; scheduled staffing and organized training to improve performance.
Controlled procurement, inventory, and cost of food, beverage, and related supplies; minimized waste; met budgeted cost targets. Collaborated with kitchen and other hotel departments to coordinate events, special banquet functions, and ensure seamless guest experiences.
Maintained health, hygiene, and safety compliance; enforced standards in line with ONOMO’s policies.
Monitored guest satisfaction, handled complaints, and tracked key performance metrics (KPIs) such as revenue, service quality, cost of goods, etc.
08/2025 - Present
ESSEC Business School, USA - 2025.
CERT - Fundamentals of hotel distribution.
ESSEC Business School, USA - 2025.
CERT - Fundamentals of Revenue Management.
Universita Bocconi, Italia - 2025.
CERT - Food & Beverage Management.
FOOD AND BEVERAGE MANAGER
HOTEL BENIZIA ASABA, DELTA STATE
GENERAL MANAGER
WHITE HOUSE HOTEL WHITE HOUSE HOTEL,
DELTA 1997 - 2000
GENERAL MANAGER,
ESPORTA HOTEL AND SUITE 01/2007- 2013
PRE-OPENING
RESTAURANT MANAGER
GRAND HOTEL GRAND HOTEL, DELTA 04/2000 - 2007
05/2007 - 2009
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NightClub managementandbar
Financial controls Key
Achievement Reduction of costs
Increase in revenue Budget
control
Human resources
Training and Development
Health and safety
Financial and Budgetary Control
Reductionofall costsrelatingto therestaurant
Staff orientation
Implementation of SOP in service delivery
CompanyOverview: Privateowned businessoffering theonly international Standard in Ondo Town
Private owned business offering the only international Standard in Ondo Town
Implementation of (SOP)
Recruitment of staff and F/B Service Training
Budget Control
Digital Marketing
Expansion of F/B Menu
Intercontinental Hotel Intercontinental Hotel, Victoria Island, Lagos 01/2013 – 2015
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Staff Efficiency
Implementation of (SOP) in the restaurant
Guest relations
Cost Control
RESTAURANT MANAGER
PRE-OPENING
OPERATIONS MANAGER
AMAZONIAANDSKETCH RESTAURANT,ABUJA 11/2023
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REFERENCES
Referencesavailable upon request
FOOD AND BEVERAGE MANAGER
BESWESTERN HOTEL PLUS, IBADAN
PRE-OPENING 08/2017- 2018
OPERATIONS MANAGER
PLANET ONE HOTEL PLANET ONE HOTEL,
MARYLAND, LAGOS 09/2015 - 2016
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Implementationofstandard
Operation procedures (SOP)
Staff Service Orientation
Creation of Menu
Reduction of Cost
Increaseinfood andBeveragesales
Staff Orientation
FOOD AND BEVERAGE MANAGER
GOLDEN TULIP, OWERRI PRE-OPENING
FOOD AND BEVERAGE MANAGER
GOLDEN TULIP ESSENTIAL, PRE-OPENING 2020
05/2020 - 2021
BUSINESS DEVELOPMENT MANAGER
THE HUNGARYMAN RESTAURANT, OWERRI 12/2018- 2019
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Increase inRevenue.
Guests satisfaction
Expansion of Business
New Business lease
Marketing
Maintaining High standardmenu andpresentation(SOP) Food and beverage staff service orientation
Cost control
Staff discipline
Contact this candidate